Paola Lopez
Student Services Specialist II at Victor Valley College- Claim this Profile
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Bio
Credentials
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Making Quick Decisions
LinkedInJan, 2022- Oct, 2024
Experience
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Victor Valley College
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United States
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Higher Education
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400 - 500 Employee
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Student Services Specialist II
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Dec 2021 - Present
-Welcome and encourage prospective and continuing students by answering questions or connecting them to appropriate departments/resources. -Document student walk-in data via excel sheets while transitioning to Qless system to continue to generate monthly reports. -Conduct training to our federal work study students (4) with scanning, filing, and student services customer service through meetings, check-ins, shadowing, one-on-one sessions and training manuals. -Support and guide students throughout the matriculation process including; CCCapplication, FAFSA application, online orientation, placement survey, and setting up counseling appointments. -Closely support the counseling department by scanning, filing, and booking appointments for students. -Consistently communicate with various departments including Nextup when working with our homeless and/or emotionally distressed students to ensure they are equipped with necessary tools to be successful. -Create an approachable environment and have sensitivity when assisting low-income students by referring them to multiple resources such as CARES ACT, EOPS, free parking permits, Bankmobile, and so on. -Reset student passwords to student portal by practicing student confidentiality, verifying information, and student status. -Support and cover for the Financial Aid and Admissions and Records departments on a weekly basis for 2 hours during their soft close hours. -Transcribe student referrals for but not limited to; housing, educational funding, and other basic resources while keeping close communication with our NextUP department and director. -Assist potential ESL (English as a Second Language) students with the matriculation process by translating and connecting them to ESL counselors. Show less
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Mojave River Academy
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United States
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Education Management
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1 - 100 Employee
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Translator Family Engagement/Administrative Assistant
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Aug 2021 - Oct 2021
-Supported principal/supervisor in clerical sense as well as checking parents in for meetings. -Greeted and checked in students (K-12th grade) and parents following COVID protocol while directing them to appointments and/or classroom sessions. -Organized waitlist of potential students while communicating with enrollment specialists on a daily basis. -Communicated with over 30 different parents at a time via text, call, and email during enrollment process to assist in filling out online applications (uploading, signing, and auditing to make sure it is correct and following state regulations). -Warmed breakfast and lunch meals for students everyday and created a lunch training manual, lunch log, and cleaning log to keep inventory on food and cleaniness. Show less
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University of California, Riverside
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United States
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Higher Education
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700 & Above Employee
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Peer Advisor for Career Center
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Sep 2018 - Mar 2021
-Led tours and workshops of career-related topics for students (9-125) in-person and via Zoom by giving personal examples, interacting, and following up. -Counseled students, in collaboration with supervisors and other co-lead peers, on resumes, cover-letters, job searches and interview preparation. -Attended and led weekly meetings to discuss outreach to students, check-ins with current projects, and improve overall efficiency of the workplace. -Worked on additional independent projects such as; social media re-branding, updating workshop powerpoints, and creating training manuals to become co-leader incoming peers. -Trained incoming peers by checking through biweekly one-on-one meetings where we discuss personal professional development by creating exercises, listing out goals, and providing feedback. -Collaborated with a hiring team of supervisors and other co-lead peers to review resumes, conduct interviews, and make final hiring decisions. -Adapted and supported multiple departments within Career Center with organizing internship files, answering phone calls, restocking student handouts, collecting R’Closet donations, and setting up for big events while escorting employers during Career Fairs. Show less
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StudySoup
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United States
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E-Learning Providers
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1 - 100 Employee
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Elite Notetaker
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Sep 2018 - Dec 2018
-Authored and paraphrased lecture and textbook material for better understandment. -Kept continuous contact with peers to assist with additional studying. -Met all required deadlines for weekly upload of notes and monthly uploads of study guides. -Authored and paraphrased lecture and textbook material for better understandment. -Kept continuous contact with peers to assist with additional studying. -Met all required deadlines for weekly upload of notes and monthly uploads of study guides.
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Valeria's Beauty Salon
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United States
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Individual and Family Services
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Cashier and Receptionist
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Aug 2015 - Sep 2018
-Executed front desk area by welcoming clients, answering phone calls, and scheduling appointments. -Performed cash-only transactions with clientele up too $500. -Disinfected utensils with proper care and maintained an overall sanitary environment. -Calculated and disbursed workers pay for the week over $350 each on average. -Executed front desk area by welcoming clients, answering phone calls, and scheduling appointments. -Performed cash-only transactions with clientele up too $500. -Disinfected utensils with proper care and maintained an overall sanitary environment. -Calculated and disbursed workers pay for the week over $350 each on average.
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Academic Tutor
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Jul 2018 - Aug 2018
-Mentored up to 10 high school students during the summer school program to motivate them to continue education after high school. -Tutored in all core and elective subjects through creating study guides, flashcards, and one-on-one sessions to better connect with students. -Navigated and supervised up to 30 students during multiple field trips to college campuses, museums, and amusement parks with a team of 5 employees. -Organized paperwork and student files in an office setting. -Mentored up to 10 high school students during the summer school program to motivate them to continue education after high school. -Tutored in all core and elective subjects through creating study guides, flashcards, and one-on-one sessions to better connect with students. -Navigated and supervised up to 30 students during multiple field trips to college campuses, museums, and amusement parks with a team of 5 employees. -Organized paperwork and student files in an office setting.
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Wood Grill Buffet
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United States
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Restaurants
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1 - 100 Employee
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Host, Cashier, Busser
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Jun 2017 - Sep 2017
-Provided customer service by greeting and seating incoming customer traffic during fast paced environment (rush hours). -Mediated any customer issues by addressing and communicating with customers and higher management if needed. -Processed credit card, debit, gift cards, and cash transactions up to $500 . -Supervised restroom and restaurants overall cleanliness in intervals of 30 minutes. -Provided customer service by greeting and seating incoming customer traffic during fast paced environment (rush hours). -Mediated any customer issues by addressing and communicating with customers and higher management if needed. -Processed credit card, debit, gift cards, and cash transactions up to $500 . -Supervised restroom and restaurants overall cleanliness in intervals of 30 minutes.
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Education
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2018 - 2021
University of California, Riverside
Bachelors, Psychology
Community
