Paola Hernandez

Project Manager at Centro Legal de la Raza
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Contact Information
us****@****om
(386) 825-5501
Location
San Francisco Bay Area, US
Skills

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Credentials

  • Applying Project Management in the World
    Coursera
    Oct, 2022
    - Nov, 2024
  • Google Project Management Certificate
    Coursera
    Oct, 2022
    - Nov, 2024
  • Agile Project Management
    Coursera
    Sep, 2022
    - Nov, 2024
  • Project Execution: Running the Project
    Coursera
    Aug, 2022
    - Nov, 2024
  • Project Initiation: Starting a Successful Project
    Coursera
    Jul, 2022
    - Nov, 2024
  • Project Planning: Putting It All Together
    Coursera
    Jul, 2022
    - Nov, 2024
  • Foundations of Project Management
    Coursera
    Jun, 2022
    - Nov, 2024
  • Paralegal Certification under B&P 6450(c)(3)
    Centro Legal de la Raza
    Nov, 2019
    - Nov, 2024
  • Dean's list for the College of Letters and Science
    UC Davis
    Jun, 2015
    - Nov, 2024

Experience

  • Centro Legal de la Raza
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Project Manager
      • Sep 2021 - Present

      Oversee the Emergency Rental Assistance Program’s (ERAP) submission workflow by mitigating risk of fraudulent applications through authenticating documentation, Resulting in the distribution of over $112 million in rental assistance to Alameda County tenants. Plan and coordinate project plans for 5 rental assistance staff to submit 25 ERAP applications, per week to meet project goals by setting weekly one-on-one check-ins and tracking Key Performance Indicators (KPIs).Meet with cross-functional management teams to create program policy documents & implement procedural changes to enforce scope and strategic objectives and goals based on feedback from our teams as needed. Manage incoming and outgoing referral systems, from end-to-end, in Salesforce, and delete ad hoc legal consultations with attorneys and paralegals for clients to obtain housing services. Design ad-hoc training presentations to educate internal and external teams on current housing protections.

    • Paralegal
      • Sep 2018 - Aug 2021

      Negotiated 3-4 unlawful detainer cases per week by raising communication with all stakeholders involved to find mutual benefits to settle cases and avoid displacement. Conducted 40 consults per month with tenants facing eviction to assess their need of legal services to identify solutions and held strong emotional intelligence to know when to pull in senior staff for additional support. Cross-functionally collaborated with senior attorneys and other stakeholders to deliver high-quality case work in a timely manner by assisting in the collection, creation, and organization of documents, to ensure case milestones and deliverables were completed before hearing deadlines. Managed 4 attorneys’ Google calendars to update day-to-day case deadlines and court hearings.

  • University of California, Davis
    • United States
    • Higher Education
    • 700 & Above Employee
    • Intake Specialist for College of Letters and Science
      • Sep 2016 - Jun 2018

      Conducted ad hoc student intakes, by email and phone to schedule appointments with senior staff.Served as a resource to undergraduate first-year students by helping them select their course schedules ahead of deadlines and help guide career exploration.Delivered 5 academic success presentations quarterly to enhance first-year students' university experience. Conducted ad hoc student intakes, by email and phone to schedule appointments with senior staff.Served as a resource to undergraduate first-year students by helping them select their course schedules ahead of deadlines and help guide career exploration.Delivered 5 academic success presentations quarterly to enhance first-year students' university experience.

  • La Raza Pre-Law Student Association
    • President
      • Jan 2015 - Jun 2018

      General member January 2015.Fundraising chair in 2016. Secretary in 2017.Co-Chair in 2018 where I performed the following duties. Coordinated three retreats per quarter to schedule field trips, workshops, and speakers for our association members to build relationships with professionals and build a pathway to law school. Increased our association membership by 50% as a result of improving our engagement strategy by increasing our visibility on social media and participation of on-campus recruitment events such as socials.Created new workflows in board and general meetings, such as meeting minutes to document decisions.

Education

  • University of California, Davis
    Bachelor's degree, Sociology and Chicano Studies
    2014 - 2018

Community

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