Experience

Faktory, Inc.

• United States
• Musicians

• Media Billing Specialist

  • Feb 2022 - Present



The Summit Group

• Hospitality
• 1 - 100 Employee

• Media Assistant

  • Nov 2021 - Jan 2022

  Supports media buyers (on & offsite) through:Creation & maintenance of large, complex spreadsheetsProcessing invoicesHigh volume data entryOwning various projects from start-to-finish such as tracking data in spreadsheetsFollow up with a variety of TV & radio stations in markets around the countryTrafficking of radio, TV, etc. to various outlets Supports media buyers (on & offsite) through:Creation & maintenance of large, complex spreadsheetsProcessing invoicesHigh volume data entryOwning various projects from start-to-finish such as tracking data in spreadsheetsFollow up with a variety of TV & radio stations in markets around the countryTrafficking of radio, TV, etc. to various outlets



Sutter Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2020 - Oct 2021

  Be the first point of contact in our call center answering incoming/outgoing calls from patients. The majority of those phone calls will come from patients in need of assistance with the follow topics:Requests for new patient registrationScheduling routine appointmentsPrescription RefillsAnswering medical billing/insurance inquiriesUtilize multiple programs to ensure customers satisfactionUpdate patients information and insurancePreform both outbound and inbound calls when neededAnswer incoming customer inquiriesCollaborate with management teams to stay updated on new products, services, and policiesRecord customer information within our customer service databaseEngage with clients in a friendly and professional manner while actively listening to their concernsOffer support and solutions to customers in accordance with the company's customer service policiesResolved customer issuesAbility to document encounters with patients in their chartUnderstand and remain compliant under HIPAA laws.Collected and documented ordersResponded to inquiries and issuesCertified bilingual agent for Spanish and EnglishCertified billing agent



Streamline Development

• Professional Training and Coaching

• Marketing Representative

  • Jul 2020 - Sep 2020

  Study the systems to have a proper conversation and apply them in the field.Manage and conduct events to represent our clients.Create awareness about our clients.Build relationships with new partners and maintain the relationships with our existing partners.Report and evaluate the success of each event.Promote our clients and their work.Educate people about our clients and answer any questions they may have.Teach new employees about our company culture.Report and replenish merchandise sold at events.Keep track of our market.Keep track of our total productions after event completion.



BRIO Tuscan Grille

• Restaurants
• 100 - 200 Employee

• Server

  • Apr 2019 - Mar 2020

  Check with customers to ensure that they are enjoying their meals and take action to correct anyproblems.Collect payments from customers.Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.Prepare checks that itemize and total meal costs and sales taxes.Take orders from patrons for food or beverages.Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.Clean tables or counters after patrons have finished dining.Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for largeparties.Inform customers of daily specials.Stock service areas with supplies such as coffee, food, tableware, and linens.Explain how various menu items are prepared, describing ingredients and cooking methods.Prepare tables for meals, including setting up items such as linens, silverware, and glassware.



Black Bear Diner

• United States
• Restaurants
• 300 - 400 Employee

• Server Trainer

  • Jan 2016 - Sep 2019