Paola Diaz
Patient Access Representative at HCA Florida Highlands Hospital- Claim this Profile
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Topline Score
Bio
Credentials
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Programming Foundations: Databases
LinkedInJun, 2022- Nov, 2024
Experience
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HCA Florida Highlands Hospital
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Patient Access Representative
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Oct 2022 - Present
● Perform accurate data entry into Meditech, ensuring correct input of demographic and insurance information for over 40 patients per day within an average of 5 minutes per patient improving registration efficiency. ● Contribute to the achievement of the departmental goal of collecting $100,000+ in cash collections at the time of registration every month, ensuring the goal is always met. ● Achieve an 80% first-contact resolution rate by effectively addressing patient inquiries regarding billing, insurance coverage, and financial assistance programs. ● Obtain prior authorization from insurance companies for 8 procedures/tests per day, ensuring timely approvals and reducing delays in patient care. ● Verify and maintain accurate doctor orders on file with the correct CPT and Diagnosis codes, minimizing billing errors and improving claim submission accuracy. Show less
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Amazon
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United States
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Software Development
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700 & Above Employee
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Fulfillment Center Associate
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Sep 2021 - Oct 2022
● Successfully picked and stowed customer orders using a scanner, maintaining a maximum of 3 errors per day, ensuring high accuracy in order fulfillment. ● Operated material handling equipment, including forklifts and pallet jacks, in compliance with OSHA guidelines and maintained a safety record with zero accidents or incidents. ● Implemented an Excel-based tracking system to monitor stowers' rates, count errors, and track the number of items resolved, resulting in improved performance metrics and increased efficiency in the stowing process. Show less
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Walmart
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United States
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Retail
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700 & Above Employee
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OGP Associate
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Mar 2018 - Sep 2021
● Picked grocery items for customer orders within an average time of 10 minutes, ensuring timely fulfillment. ● Organized picked groceries in the correct spot for customer orders, achieving a 100% accuracy rate in selecting and placing the correct items, ensuring error-free order fulfillment. ● Picked grocery items for customer orders within an average time of 10 minutes, ensuring timely fulfillment. ● Organized picked groceries in the correct spot for customer orders, achieving a 100% accuracy rate in selecting and placing the correct items, ensuring error-free order fulfillment.
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Education
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University of Central Florida
Two-year Course completed, Health/Health Care Administration/Management
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