Experience

MiCodmc

• Italy
• Events Services
• 1 - 100 Employee

• Project Assistant

  • Jun 2019 - Present

  • Organizing secretariat for business exhibitions • Supporting professionals in organizing business travels and participating in trade fairs and events • Assisting clients to achieve their goals and fostering strong relationships with suppliers • Organizing secretariat for business exhibitions • Supporting professionals in organizing business travels and participating in trade fairs and events • Assisting clients to achieve their goals and fostering strong relationships with suppliers



Starhotels

• Italy
• Hospitality
• 400 - 500 Employee

• Marketing and Events Assistant

  • Sep 2018 - May 2019

  • Conduct competitor analysis of competing hotels in the marketplace • Assisting in the organization, coordination and promotion of events and increasing the reputation of the overall hotel brand • Manage and respond to customer feedback on social media channels • Copywrite promotional material throughout the hotel and website • Develop leads and create tailor-made quotes for potential clients and events • Conduct competitor analysis of competing hotels in the marketplace • Assisting in the organization, coordination and promotion of events and increasing the reputation of the overall hotel brand • Manage and respond to customer feedback on social media channels • Copywrite promotional material throughout the hotel and website • Develop leads and create tailor-made quotes for potential clients and events



Arvato

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Executive

  • Jun 2016 - Sep 2017

  • Inbound and outbound calls for Booking.com third party • Customer care and booking management for English and Italian speaking markets • Built trusted relationships with hoteliers and customers by uncovering needs, delivering tailored solutions and resolving conflicts • Developed connections between partners and customers to enhance business opportunities • Inbound and outbound calls for Booking.com third party • Customer care and booking management for English and Italian speaking markets • Built trusted relationships with hoteliers and customers by uncovering needs, delivering tailored solutions and resolving conflicts • Developed connections between partners and customers to enhance business opportunities