Assistant Store Manager

• Dec 2022 - Present

Store Manager

• Mar 2022 - Dec 2022

Developing store strategies to raise customers pool, expand store traffic and optimise profitabilityMeeting sales goals by training, motivating, mentoring and providing feedback to store staffEnsuring high levels of customer satisfaction through excellent customer service, store maintenance and product promotion.Develop and maintain a schedule for employees and promotions centred on holiday sales and other cycles.Seek ways to better promote the store, the product line and service within the store.Maintain proper inventory levels, ensure stocking, implement and maintain contact with the merchandiser manager to ensure maximum efficiency in meeting sales goals.Implement cross-training of employees to maintain productivity at all times.Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.Resolve customer issues that may arise and exceed customer expectationsWeekly and monthly report Work closely with the brand manager, area manage and merchandise manager. Show less

Sales assistant

• Oct 2019 - May 2022

Experience in luxury handmade footwearDeal efficiently with customers queries, online sales and after-sales careKeyholder and assistant manager dutiesApply visual techniques and provide support to maximise sales opportunities

SALES TEAM COORDINATOR & MERCHANDISING COORDINATOR

• Feb 2016 - Oct 2019

Accountability and responsibility for the ownership of the women's shoes and bags department driving this area of performance, including visual merchandising and stock levels. Analyze the business: sales and product to identify and interpret business opportunities for the store. Highly focused on ensuring teams deliver exceptional customer experiences that are efficient, engaging and personalized. I have put together the rotas and shifts. Lead and support new initiatives including e-commerce promotion in-store. Collaborate to create a results-driven strategy that is aligned with the store manager and regional manager. Show less

ASSISTANT MANAGER

• Jan 2013 - Jan 2016

Accountability and responsibility for the ownership of the women accessories department driving this area of performance, including visual merchandising, stock levels, and other KPIs. Supervise sales to ensure customer engagement and that the qualitative standards required by the brand are maintained. Ensure that the department is providing excellent customer service on the sales floor, in the fitting room and at the cash desk. Hitting targets and implementing strategies to improve sales. Forecasting future sales. Supervising and training new staff. Managing the execution of product promotions and contributing to the sales strategy. Responsible for opening and/or closing the store and ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor. Show less

sales assistant

• Sep 2007 - Dec 2013

Organizing and arranging the stockroom, being available for cashiers, monitoring stock levels, and experience with retail point-of-sale software. Handling all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints). Handling the sales process as per delivery standards (from welcome to packaging). Keeping up to date with knowledge of products and services offered in store. Maintenance of the store housekeeping standards. Able to regularly perform store maintenance items: sweep, vacuum, empty trash, clean. Ability to perform repetitive motions (i.e. hanging, folding, ringing up customers, etc.). Show less