Experience

Group De Bonte

• Belgium
• Wholesale Building Materials
• 1 - 100 Employee

• Administratief bediende

  • Feb 2017 - Present



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Benelux Business Controls/Compliance

  • Jan 2011 - Dec 2016

  • Compliance testing: after taking samples I do an investigation on whether or not the processes were correctly followed. When issues are found, search for the root cause, set up and manage action plans to eliminate future risk;• pro-actively define risks and set up actions to ensure the processes are executed correctly and no issues arise;• focal point for department Digital Sales Benelux during internal and external audits;• prepare presentations of the compliance status for the European Sales Center executives;• Share best practices with the European Compliance team.

• Benelux CSAT execution & Sales Productivity Leader

  • Jun 2008 - Dec 2010

  • Stay up-to-date of the current CRM-software to support the Client Representatives and educate them where needed;• Inform Client representatives on new rules and processes where opportunity management and business controls is concerned;• Produce reports out of the CRM systems on Data quality to ensure the productivity of the Client representatives is correctly reflected.• Customer Satisfaction : analyse the answers of our clients, given during external surveys. Draw-up action plans from these client comments to help Client Representatives maintain the best relationship with their customers.Focal point and first contact between Benelux Digital Sales departement and IBM World Wide customer satisfaction team.

• Software License Administrator

  • Jul 2005 - May 2008

  • Manage the Microsoft licenses for IBM BELUX;• Approve orders for Micrososft licenses on commercial contracts;• Manage Passport Advantage contracts and licenses of our commercial customers;• Register and manage the software of IBM internal servers;• Benelux focal point for the World Wide software program at IBM ‘Software Contract Manager’.

• BMS Support

  • May 2001 - Jun 2005

  • Manage the internal Business Management System in which all IBM BELUX departments and claim registration codes are defined;• When a new Belgian or Luxembourg IBM subsidiary comes into existance, take the lead in the set-up of the new organization in the above system;• Participate in the roll-out of new versions of the BMS-sysem.

• Project Administrator

  • May 1998 - Apr 2001

  • Administrative management of commercial contracts in the IBM software systems;• Closely cooperate with project managers to ensure a smooth course of the different phases of the commercial contract;• Communicate with the customer in case of problems or invoice disputes;• Correct closure of the contract on administrative level: ensure that the revenue is booked on the correct channels, that everything is invoiced to the customer and that all invoices are duly paid.

• Invoicing

  • Aug 1997 - Apr 1998

  • Create and follow-up invoices on IBM commercial contracts.