Alejandro Paolo Kimpo
Software Engineer at WiseTech Global- Claim this Profile
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Bio
Credentials
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ITIL® Foundation Certificate in IT Service Management
EXINJun, 2014- Nov, 2024
Experience
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WiseTech Global
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Australia
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Software Development
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700 & Above Employee
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Software Engineer
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Jul 2023 - Present
Productivity Acceleration & Visualization Engine (PAVE)
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Technical Product Support Specialist
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Aug 2021 - Jul 2023
- Support ContainerChain applications (CDMS, TMS, Notifications, Survey Handheld, Driver Mobility)
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Jetstar Airways
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Australia
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Airlines and Aviation
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700 & Above Employee
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Systems Analyst
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Feb 2020 - Aug 2021
• Analyse system issues, coordinate with business stakeholders and suppliers to formulate a solution. • Understand business and system processes to ensure reliability and system stability. • Provide second and third level user support on Digital Applications, including reservation, check-in, GDS and payment systems (including participating in a 24x7 on-call roster). Effectively using Grafana, Splunk, and other tools to monitor and analyse logs. • Test new functionalities, provide… Show more • Analyse system issues, coordinate with business stakeholders and suppliers to formulate a solution. • Understand business and system processes to ensure reliability and system stability. • Provide second and third level user support on Digital Applications, including reservation, check-in, GDS and payment systems (including participating in a 24x7 on-call roster). Effectively using Grafana, Splunk, and other tools to monitor and analyse logs. • Test new functionalities, provide project support on cross team projects, manage and maintain Jetstar’s Digital Applications. • Utilize SQL scripting to provide meaningful reports to assist Club Jetstar Product Owner investigate fraud and member data issues, as well as other business stakeholders requiring ad hoc reports. • Comply with ITIL Service Operations processes (Change, Incident, and Problem Management) • Perform tasks delegated by the Application Support Lead. Show less • Analyse system issues, coordinate with business stakeholders and suppliers to formulate a solution. • Understand business and system processes to ensure reliability and system stability. • Provide second and third level user support on Digital Applications, including reservation, check-in, GDS and payment systems (including participating in a 24x7 on-call roster). Effectively using Grafana, Splunk, and other tools to monitor and analyse logs. • Test new functionalities, provide… Show more • Analyse system issues, coordinate with business stakeholders and suppliers to formulate a solution. • Understand business and system processes to ensure reliability and system stability. • Provide second and third level user support on Digital Applications, including reservation, check-in, GDS and payment systems (including participating in a 24x7 on-call roster). Effectively using Grafana, Splunk, and other tools to monitor and analyse logs. • Test new functionalities, provide project support on cross team projects, manage and maintain Jetstar’s Digital Applications. • Utilize SQL scripting to provide meaningful reports to assist Club Jetstar Product Owner investigate fraud and member data issues, as well as other business stakeholders requiring ad hoc reports. • Comply with ITIL Service Operations processes (Change, Incident, and Problem Management) • Perform tasks delegated by the Application Support Lead. Show less
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WEX
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United States
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Software Development
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700 & Above Employee
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IT Operations Analyst
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Sep 2018 - Jan 2020
• Provided first and second level application support to business users, utilizing SQL scripting to troubleshoot and apply hotfixes. • Maintained daily production batch job schedules for both Fuel and Prepaid card environments • Performed investigation and consolidation of relevant data to investigate performance issues from Nagios and Grafana monitoring tools. • Implemented changes to web applications as required by the business. • Contributed to ongoing process improvement and… Show more • Provided first and second level application support to business users, utilizing SQL scripting to troubleshoot and apply hotfixes. • Maintained daily production batch job schedules for both Fuel and Prepaid card environments • Performed investigation and consolidation of relevant data to investigate performance issues from Nagios and Grafana monitoring tools. • Implemented changes to web applications as required by the business. • Contributed to ongoing process improvement and maintain production policy and procedure manuals • Managed and maintained IIS and SQL environments. • Complied with ITIL Service Operations processes (Change, Incident, and Problem Management) Show less • Provided first and second level application support to business users, utilizing SQL scripting to troubleshoot and apply hotfixes. • Maintained daily production batch job schedules for both Fuel and Prepaid card environments • Performed investigation and consolidation of relevant data to investigate performance issues from Nagios and Grafana monitoring tools. • Implemented changes to web applications as required by the business. • Contributed to ongoing process improvement and… Show more • Provided first and second level application support to business users, utilizing SQL scripting to troubleshoot and apply hotfixes. • Maintained daily production batch job schedules for both Fuel and Prepaid card environments • Performed investigation and consolidation of relevant data to investigate performance issues from Nagios and Grafana monitoring tools. • Implemented changes to web applications as required by the business. • Contributed to ongoing process improvement and maintain production policy and procedure manuals • Managed and maintained IIS and SQL environments. • Complied with ITIL Service Operations processes (Change, Incident, and Problem Management) Show less
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Application Technical Support Specialist
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Aug 2013 - Jun 2018
• Adhered to set procedures, protocols, and guidelines in maintaining Navitaire’s systems and environment. • Supported builds, migrations, upgrades and maintenance of hosted web applications running on Microsoft IIS in Windows Server 2008, 2012, and 2016 for both Production and Test environments. • Prepared build and interface documentation, work plan, schedule & deadlines, on-call/on-shift support coverage, incident tickets, change control items, and turnover documentation to setup… Show more • Adhered to set procedures, protocols, and guidelines in maintaining Navitaire’s systems and environment. • Supported builds, migrations, upgrades and maintenance of hosted web applications running on Microsoft IIS in Windows Server 2008, 2012, and 2016 for both Production and Test environments. • Prepared build and interface documentation, work plan, schedule & deadlines, on-call/on-shift support coverage, incident tickets, change control items, and turnover documentation to setup application • Facilitated user acceptance testing with functional and projects teams. • Coordinated turnover process with all stakeholders and provided support for the entire go-live activities. • Performed 2nd level operational, technical and functional support to clients utilising HP SiteScope, Microsoft SCOM, Dynatrace, and Compuware Gomez monitoring tools to provide trend analysis and performance metrics. • Utilised SQL scripting to query application data and create metrics to assist in troubleshooting technical issues. • Supported web applications by helping to drive outage calls and conference bridges and actively participated in on-call duties and regular rotation. • Participated in disaster recovery mock invocation exercises. • Implemented an F5 Load Balancer monitoring tool using PowerShell and F5 REST API to identify servers that are disabled from the production environment pool preventing potential outages from occurring due to decreased capacity. • Created an automated smoke testing tool in C# using Selenium web driver and NUnit testing framework to improve individual server testing and verification. • Created custom scripts in Compuware Gomez web monitoring tool to improve user action simulation and reduce the frequency of script execution failure using JavaScript and jQuery. • Performed various website and API load testing using HP Load Runner and MS Visual Studio to guarantee that prior to go-live the system is performing as expected based on the build specifications. Show less • Adhered to set procedures, protocols, and guidelines in maintaining Navitaire’s systems and environment. • Supported builds, migrations, upgrades and maintenance of hosted web applications running on Microsoft IIS in Windows Server 2008, 2012, and 2016 for both Production and Test environments. • Prepared build and interface documentation, work plan, schedule & deadlines, on-call/on-shift support coverage, incident tickets, change control items, and turnover documentation to setup… Show more • Adhered to set procedures, protocols, and guidelines in maintaining Navitaire’s systems and environment. • Supported builds, migrations, upgrades and maintenance of hosted web applications running on Microsoft IIS in Windows Server 2008, 2012, and 2016 for both Production and Test environments. • Prepared build and interface documentation, work plan, schedule & deadlines, on-call/on-shift support coverage, incident tickets, change control items, and turnover documentation to setup application • Facilitated user acceptance testing with functional and projects teams. • Coordinated turnover process with all stakeholders and provided support for the entire go-live activities. • Performed 2nd level operational, technical and functional support to clients utilising HP SiteScope, Microsoft SCOM, Dynatrace, and Compuware Gomez monitoring tools to provide trend analysis and performance metrics. • Utilised SQL scripting to query application data and create metrics to assist in troubleshooting technical issues. • Supported web applications by helping to drive outage calls and conference bridges and actively participated in on-call duties and regular rotation. • Participated in disaster recovery mock invocation exercises. • Implemented an F5 Load Balancer monitoring tool using PowerShell and F5 REST API to identify servers that are disabled from the production environment pool preventing potential outages from occurring due to decreased capacity. • Created an automated smoke testing tool in C# using Selenium web driver and NUnit testing framework to improve individual server testing and verification. • Created custom scripts in Compuware Gomez web monitoring tool to improve user action simulation and reduce the frequency of script execution failure using JavaScript and jQuery. • Performed various website and API load testing using HP Load Runner and MS Visual Studio to guarantee that prior to go-live the system is performing as expected based on the build specifications. Show less
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Bank of the Philippine Islands (BPI)
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Philippines
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Banking
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700 & Above Employee
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Application Developer
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May 2009 - Aug 2013
• Developed Income Tax Return (ITR) module in Stock Transfer Agency (STA) application to comply with Philippine Bureau of Internal Revenue requirement to provide ITR certification for stockholders using VB.net for the web forms, stored procedures in MS SQL, and page layout in Crystal Reports. • Developed Loan Documents Generator for Automated Loans Front End System (ALFES) application using VB.net for the windows forms, stored procedures in Oracle 9i, and page layout in Crystal Reports. This… Show more • Developed Income Tax Return (ITR) module in Stock Transfer Agency (STA) application to comply with Philippine Bureau of Internal Revenue requirement to provide ITR certification for stockholders using VB.net for the web forms, stored procedures in MS SQL, and page layout in Crystal Reports. • Developed Loan Documents Generator for Automated Loans Front End System (ALFES) application using VB.net for the windows forms, stored procedures in Oracle 9i, and page layout in Crystal Reports. This additional module for ALFES replaces the stand alone document generator where employees have to manually input the information and is then printed out on custom long forms using a dot matrix printer. • Performed STA system database migration to Microsoft SQL Server 2008 R2 from Microsoft SQL Server 2000 due to the latter nearing its end of life and to avoid security risks. • Created T-SQL scripts for querying and updating the STA database as requested by users for their custom reports. • Provided performance diagnostic expertise, best practice reviews and troubleshooting production issues, both at the database and operating system levels for the STA application. • Provided support and basic troubleshooting to STA and ALFES users during systems testing, integration testing, UAT and implementation. • Participated in disaster recovery exercises. • Coordinated turnover process to operations department for UAT/implementation programs/modules/systems ensuring sign-offs are complete, operations requirements are prepared. Show less • Developed Income Tax Return (ITR) module in Stock Transfer Agency (STA) application to comply with Philippine Bureau of Internal Revenue requirement to provide ITR certification for stockholders using VB.net for the web forms, stored procedures in MS SQL, and page layout in Crystal Reports. • Developed Loan Documents Generator for Automated Loans Front End System (ALFES) application using VB.net for the windows forms, stored procedures in Oracle 9i, and page layout in Crystal Reports. This… Show more • Developed Income Tax Return (ITR) module in Stock Transfer Agency (STA) application to comply with Philippine Bureau of Internal Revenue requirement to provide ITR certification for stockholders using VB.net for the web forms, stored procedures in MS SQL, and page layout in Crystal Reports. • Developed Loan Documents Generator for Automated Loans Front End System (ALFES) application using VB.net for the windows forms, stored procedures in Oracle 9i, and page layout in Crystal Reports. This additional module for ALFES replaces the stand alone document generator where employees have to manually input the information and is then printed out on custom long forms using a dot matrix printer. • Performed STA system database migration to Microsoft SQL Server 2008 R2 from Microsoft SQL Server 2000 due to the latter nearing its end of life and to avoid security risks. • Created T-SQL scripts for querying and updating the STA database as requested by users for their custom reports. • Provided performance diagnostic expertise, best practice reviews and troubleshooting production issues, both at the database and operating system levels for the STA application. • Provided support and basic troubleshooting to STA and ALFES users during systems testing, integration testing, UAT and implementation. • Participated in disaster recovery exercises. • Coordinated turnover process to operations department for UAT/implementation programs/modules/systems ensuring sign-offs are complete, operations requirements are prepared. Show less
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Education
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2005 - 2009
San Beda College Alabang
Bachelor of Science (B.S.), Information Management
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