Experience

Autocab Ltd

• United Kingdom
• Software Development
• 100 - 200 Employee

• Cloud Customer, Onboarding Specialist

  • Jun 2018 - Present



Cab Brasil

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Phanton telephone system Installation Engineer

  • Mar 2016 - Present

  Tailor made for the taxi industryDeveloped using customer feedback over the last 20 yearsHighly intelligent and sophisticated, Phantom can deal with any type of phone line including ISDN30, ISDN2E, analogue lines, and SIP. It also possesses a wide range of industry-specific features that will cater for any type of taxi firm with any sized fleet:Bespoke IVR Platform ControlABOP feature, automatically tells a customer how long until they are picked upQueue PresenceMultisite FunctionalityBuilt in Detailed Call RecordingBuilt in Call Centre reporting specific to the Taxi IndustryUnified Messaging including Voicemails to EmailSupport for Home workingGroup Call ConferencingFlexible Music on Hold & Attendant messages24 Hour Pro-active monitoringResilient – Dual Cluster databaseSame Productivity across days and nightsComprehensive Database EditorBlack Listing / Call ScreeningPlot Control (a current barrier to sale at small companies)



PSL TELCOM LTD

• Technical Manager

  • Sep 2008 - Sep 2015

  • Installation, programming, commissioning of LG LIK-Ipecs IP as well as TDM such as LG- LDK and ARIA SOHO telephone systems, IP Networking of multisite systems and SIP trunks• Testing and evaluation of faulty telephone equipment• Installation and testing of structured cabling• Customer liaison – evaluating customer needs • Correspondence with telecommunication service providers • Sales of telecommunication equipment• Generating customer tenders• Negotiating and issuing yearly maintenance service contracts• Issuing of customer invoices• Payment of supplier invoices• Banking – both bank deposits and electronic transfers• Collating incoming payments against invoices• Reconcile all monthly expenses • Debt collecting• Creating and updating customer database



Galatariotis Telecommunications Ltd

• Technical Manager

  • 2000 - 2008

  • Testing and evaluating new telecommunication equipment such as LG LIK-Ipecs IP telephone systems• Attending international technical training seminars by manufacturers for LG and Tadiran telephone systems• Training of company technicians on new equipment• Correspondence with manufacturers in regards to technical inquiries• Responsible for the planning and organizing of service calls and supervision of company technicians• Installation, programming, commissioning of IP, TDM and KEY LG telephone systems• Assisting company technicians on technical problem solving• Liaison between company sales department and customer