Sharepoint Administrator & Office 365 specialist

• May 2022 - Present

Sharepoint Administrator

• Nov 2019 - Nov 2022

• Administrating Sharepoint online environment including site storage, External sharing, access control, term stores, search, and policies• Create project plan, managed and implemented KM (knowledge management) project environment in SharePoint online and worked directly with users to understand their requirements• Created a new intranet environment with the new look and feel and published new page layouts, pages, lists, libraries views, content types, and columns.• Maintained enterprise taxonomy, terms, and keyword for term stores.• Administrating Teams, Planner and OneDrive• Migrating organization documents to the new Intranet with the new document management platform and resolve post migration issues• Customized SharePoint search to match with users’ requirements• Migrate organization processes to SharePoint using power automate (Microsoft flow) • Connecting SharePoint online to SAC to create local reports• Configure, deploy, upgrade, and support internal services including front-end reports and interfaces with Power BI• Created more different SharePoint site template to manage different type of customers• Create clients SharePoint site from templates to manage project documentation and project trackers • Delivering relevant training and support for more than 150 client SharePoint sites users, project managers, and site owners and creating organization-specific training documentation. • Secure and protect the SharePoint environment from internal and external threats through permission management, auditing, reporting, and governance policy enforcement. • Provide sufficient training for new employees, organizing one-on-one training sessions for users to address specific problems and making sure users are able to maintain content themselves• Maintaining organization documentation to facilitate implementation and adoption of system changes

Sharepoint Administrator

• Sep 2018 - Nov 2019

• Set up a new internal web sites to manage financial documents in SharePoint online environment• Created file repositories for company resources and designed SPO templates • Identify and solve SharePoint issues effectively• Maintain proactive and effective communication with users• Customized, and managed team sites, libraries, lists, external lists, workflows, content types and all components • Set up a new internal web sites to manage financial documents in SharePoint online environment• Created file repositories for company resources and designed SPO templates • Identify and solve SharePoint issues effectively• Maintain proactive and effective communication with users• Customized, and managed team sites, libraries, lists, external lists, workflows, content types and all components

Sharepoint Administrator

• Oct 2017 - Mar 2018

• responsible for servers in SharePoint farm, including set-up and configuration of SharePoint Services on Servers, maintenance of Web Front-End Servers, Application Servers, Search/Indexing Servers, and some aspects of maintaining Database Servers• Created, managed and implemented new sites. • Created custom master pages and implemented security-based access levels, vacation request work flows, project content management.• Developed, customized, and managed team sites, libraries, lists, workflows• Provided day to day support with Share Point sites• Worked directly with end-users to understand their needs• Managed project commitments and meet deadlines

Sharepoint Administrator

• May 2014 - Feb 2017

IT Digital Specialist/Help Desk National Oil company (NIOC), Iran May 2013 – Feb 2017Supported clients with their access disconnection, their use of web applications as well as any issues considering Network problems and site access, remotely as well as in place.• Provided efficient troubleshooting to end users on a variety of issues including hardware, software and connectivity problems.• Collaborating with the NOC team in on-going infrastructure improvements and staging tests• Installed computer hardware, operating systems and software applications for the users to make use of services and apps and maintaining an inventory database of hardware, software licensing • Provided technical support and training for users, managing user and computer accounts and setting security permissions using AD service.• Managed IT Ticketing system for support tickets, Change requests and defects, escalated tickets to NOC team if needed and interacting with the requester through ticket updates• Delivered service and support to end-users over the phone and remote connection • Facilitated new user on-boarding, by preparing their work station and network connection • Prioritized on site and local support requests for PC's, Printers, Network connected peripherals and Mobile Devices• Awarded “Best Knowledge- Engineer” for providing the company with installation and support of a third-party knowledge-based application for the staff to share their knowledge and experience.

IT Support Technician

• May 2014 - Feb 2017

• Provided efficient troubleshooting to end users on a variety of issues including Windows installation issues, hardware like ( printers and scanners ), software and connectivity problems. • Administered Microsoft Server 2008, including Active Directory, Group Policy management and System backups.• Defined and configured organization unit in Active Directory to manage users profile, computers and groups• Updated and monitored IT user accounts using GPO• Troubleshoot LAN/WAN connectivity, network segments and internet systems• Collaborating with the NOC team in on-going infrastructure improvements and staging tests and Cutting and terminating Ethernet patch cables• Installed computer hardware, windows operating systems and software applications for the users to make use of services and apps and maintaining an inventory database of hardware, software licensing • Delivered service and support to end-users over the phone and with remote access software such as screen connect, team viewer, or Remote Desktop • Facilitated new user on-boarding, by preparing their work station and network connection • Replaced & repaired old workstations and low level• Backed up and restored Computers Image and managed inventory for all network peripheral

Sharepoint Administrator

• Feb 2010 - May 2014

 Designed and implemented processes with SharePoint web parts, lists, and workflows Managed site collections, web applications, authentication and user roles Developed SharePoint backup/ restore, incremental and full backup regularly  Performed Microsoft Sharepoint 2010 to 2013 migrationProject: intranet siteo Technology: SharePoint 2013, SharePoint Designer 2013, InfoPath 2010o Description: Designed and implemented intranet siteo Responsibility: Developed and customized lists, libraries and InfoPath forms

IT Support Technician/ Help Desk

• Feb 2010 - May 2014

• Maintained and administered the use of LANs and WANs, computer workstations, connections to the Internet and peripheral equipment, Laptops, Smart phones, Printers etc.• Successfully implemented the following infrastructures: Server deployment, Active Directory 2003/2008R2, DNS, DHCP, MS exchange 2003/2007• Implemented Network monitoring solution for offices and achieved 99% network up time (using SolarWinds)• Installed, configured, maintained, updated and troubleshoot desktop and laptop computer hardware and Operating System problems• Provided solutions for routing, installing and testing for new users and PC/Laptop• Used a variety of tools to identify underlying problems, and used available device data to identify underlying problems and research and develop solutions for user’s issues. • Managed Backup and Supported Disaster Recovery models through management of the backup software and off site replication• Worked directly with end users to understand their needs and Resolved all technical issues in SharePoint site