Pankaj V.

Senior Supply Chain Manager at Envent Worldwide
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Contact Information
us****@****om
(386) 825-5501
Location
Delhi, India, IN
Languages
  • Hindi -
  • English -

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Ashis Parekh

Pankaj is a dedicated professional I’ve worked with and is willing to put that extra help whenever you need it. His expertise as a multitasker is considerable, and it helped our vertical come up with more efficient solutions on different projects. His contributions are appreciated. While I highly recommend Pankaj, would love to work with him again.

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Credentials

  • Lean Six Sigma Green Belt Certification
    Six Sigma Academy Amsterdam
    May, 2022
    - Oct, 2024
  • GNIIT Program
    NIIT Technologies
    Jun, 2006
    - Oct, 2024

Experience

  • Envent Worldwide
    • India
    • Computers and Electronics Manufacturing
    • 1 - 100 Employee
    • Senior Supply Chain Manager
      • Feb 2023 - Present

      Handling Pan India Distribution, Entire Warehouse & Logistics for Corporate,B2B & D2C shipments. • Handling listings on marketplaces like Amazon, Flipkart, Nykaa, and Shopify • Managing Product Cataloguing, Pricing, Description, and A+ Content • Co-ordinate with marketplaces for deals and promotions • Co-ordinate with marketplaces for solving queries and issues • Manage contracts and relations with customers, vendors, partners • Work closely with stakeholders to set and/or implement policies, procedures, and systems and to follow through with implementation, I.e. SAP/Vinculum Integration • Develop and implement an e-commerce strategy in order to improve website performance • Prepare the Sales report and other alternate reports from E-Commerce data and share them with the Management. • Manage day-to-day operations and 3PL partners to improve service levels, operational efficiencies, and cost • Developed and implemented integration in ERP/WMS ( Vinuculum’s) • Size the inventory at different nodes • Follow up with supply planning basis the inventory & procurement plans • Ensure accuracy of distribution plan being generated • Defining distribution norms across SKU catalogue-DC combination & reviewing it periodically • Ensure correct rules are built in the distribution planning tool and review them as per the changing business scenarios • Monitor the truck plan generation and give inputs on PDPs for distribution • Ensure service loss due to distribution to be under the defined limit • Ensure periodic engagement with logistics teams to review the parameters on lead times and truck plan generation and use the inputs for distribution tool • Engage with customer service and demand planning teams to get the inputs on forecast changes and reflect in distribution changes • Monitor the DC stock levels and IQ and take corrective actions • Monitor the inter DC movements and keep it under the defined limit Show less

  • Blaupunkt Audio India
    • India
    • Consumer Goods
    • 1 - 100 Employee
    • Senior Supply Chain Manager
      • Feb 2023 - Present

      Handling Pan India Distribution, Entire Warehouse & Logistics for Corporate,B2B & D2C shipments. • Handling listings on marketplaces like Amazon, Flipkart, Nykaa, and Shopify • Managing Product Cataloguing, Pricing, Description, and A+ Content • Co-ordinate with marketplaces for deals and promotions • Co-ordinate with marketplaces for solving queries and issues • Manage contracts and relations with customers, vendors, partners • Work closely with stakeholders to set and/or implement policies, procedures, and systems and to follow through with implementation, I.e. SAP/Vinculum Integration • Develop and implement an e-commerce strategy in order to improve website performance • Prepare the Sales report and other alternate reports from E-Commerce data and share them with the Management. • Manage day-to-day operations and 3PL partners to improve service levels, operational efficiencies, and cost • Developed and implemented integration in ERP/WMS ( Vinuculum’s) • Size the inventory at different nodes • Follow up with supply planning basis the inventory & procurement plans • Ensure accuracy of distribution plan being generated • Defining distribution norms across SKU catalogue-DC combination & reviewing it periodically • Ensure correct rules are built in the distribution planning tool and review them as per the changing business scenarios • Monitor the truck plan generation and give inputs on PDPs for distribution • Ensure service loss due to distribution to be under the defined limit • Ensure periodic engagement with logistics teams to review the parameters on lead times and truck plan generation and use the inputs for distribution tool • Engage with customer service and demand planning teams to get the inputs on forecast changes and reflect in distribution changes • Monitor the DC stock levels and IQ and take corrective actions • Monitor the inter DC movements and keep it under the defined limit Show less

  • Vinculum Group
    • India
    • Technology, Information and Internet
    • 400 - 500 Employee
    • Project Manager
      • Oct 2022 - Feb 2023

      Working in Project Management, Client Escalations, Business Analysis, Requirement Gathering, Testing, User Training, Issue Resolution for Sales and Service Cloud & On-Premise Implementations & Integrations Leading business projects with end-to-end implementations. In-depth coordination with the client and developers on a daily basis for new C.R's (Change Requests). Projects : Kohler (India & Global) Vestige Best Deals (India) Shopnineteen (India) Waada.com (Bangladesh) Working in Project Management, Client Escalations, Business Analysis, Requirement Gathering, Testing, User Training, Issue Resolution for Sales and Service Cloud & On-Premise Implementations & Integrations Leading business projects with end-to-end implementations. In-depth coordination with the client and developers on a daily basis for new C.R's (Change Requests). Projects : Kohler (India & Global) Vestige Best Deals (India) Shopnineteen (India) Waada.com (Bangladesh)

  • Nykaa
    • India
    • Technology, Information and Internet
    • 700 & Above Employee
    • Logistics Manager
      • Jun 2022 - Sep 2022

      Prepare reports and presentations for senior management and the Board of Directors Collaborate with department heads to devise and implement strategies that enhance cross-functional communication and cooperation. Develop and maintain operational policies and procedures that adhere to company standards and regulatory requirements. To lead our third party (3PL) operations + other service providers involved in the entire logistics chain, contributing towards customers’ supply chain objectives. To support the driving of continuous improvement initiatives to improve supply chain performance + cost to serve Show less

  • Vestige Marketing Pvt. Ltd.
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Associate Manager in Supply Chain (Pan India Warehousing & Logistics & Inventory Distribution)
      • Apr 2020 - Jun 2022

      -Handling Pan India Distribution, Entire Warehouse & Logistics-Manage day-to-day operations and 3PL partners to improve service levels, operational efficiencies, and cost-Developed and implemented integration in ERP/WMS ( Vinuculum’s)

    • Assistant Manager in Supply Chain (Warehousing & Logistics & Distribution)
      • Sep 2017 - Mar 2020

      Handling Pan India Distribution, Entire Warehouse & Logistics-Manage day-to-day operations and 3PL partners to improve service levels, operational efficiencies, and cost-Developed and implemented integration in ERP/WMS ( Vinuculum’s)

    • Operations Manager
      • Mar 2017 - Sep 2017

      -Vinculum (For Vestige Best deals), Noida, Uttar Pradesh • Assigned to manage client SCM operations at Okhla • Managing day to day operations, Order fulfillment etc • Managing 3pl DTDC warehouse & logistics partners • Ensure Supply Chain related processes are functioning effectively to support business growth in the territories of responsibility • Order Management of Different Market Places like Amazon, Flipkart, Meesho , snapdeal etc -Vinculum (For Vestige Best deals), Noida, Uttar Pradesh • Assigned to manage client SCM operations at Okhla • Managing day to day operations, Order fulfillment etc • Managing 3pl DTDC warehouse & logistics partners • Ensure Supply Chain related processes are functioning effectively to support business growth in the territories of responsibility • Order Management of Different Market Places like Amazon, Flipkart, Meesho , snapdeal etc

  • www.shopnineteen.com
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Manager of Operations (Warehouse+Logistics+CRM)
      • Apr 2015 - Mar 2017

      Worked as Ecommerce Manager for Nineteen Apparels Pvt. Ltd.(Shopnineteen.com & Pehraan.com) • Handled entire Operations, Warehouse, Logistic, MIS, Information Technology, SCM & Customer Service• Manage day-to-day operations and 3PL partners to improve service levels, operational Efficiencies, and costs• Complete ERP & MAGENTO Coordination, API Integration for SMS, Mailers, and Inventory Management etc.• Identifying, develop, maintain vendor base for obtaining timely procurement of materials at favourable terms to ensure smooth operations.• Responsible for Last mile deliveries• Coordinates with merchandisers for replenishment, for removal of Non-moving Inventory• Handled the entire Order fulfilment process• Dealing with entire B2B Portals, Like Myntra, Snapdeal, Jabong etc• Plan & Leads initiatives with the execution plan for effective product delivery with the intent of customer satisfaction with the focus on NDR, RTO etc.• Handled entire Supply Chain Management with Material vendors. I.e. Packing Material• Ensures that replenishment of stock is done timely too for optimum stocks in all the sections.• Ensures that merchandise is displayed as per the instructions of the Category Management team.• Obtains Stock Cover Dump from IT Department & Calculates Stock Covers• Analyses the Level of Stock and Sales in their department - Brand wise, Unit wise & Item wise with respect to Value and Quantity.• Recruiting advisers for the Operations• Coordinates with the Logistic, Warehouse, Marketing, Designer, Billing &Technology team for process improvement• Handled Recovery Department (Payu), Logistic remittance & Billing• Co-coordinating with Operations & Quality to make improvement in process• Addressing grievances of the team & Process• Introducing process improvements tools for improving quality & gaining good will from customers• reconciliation with finance team for financial reconciliation Show less

    • Assistant Manager CRM
      • Mar 2014 - Mar 2015

      • Managed Inbound & outbound customer care of shopnineteen with 8-10 executives• Answers customers’ questions, handle escalations, resolves problems, and maintains customer satisfaction, and NPS score by providing problem-solving resources.• Maximizes customer operational performance by providing help desk resources and technical advice.• Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.• Manages the customer service team, communicates job expectations, and performs appraisals and job reviews.• Manages the team schedule and the duty roster.• Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics, and monitoring and analyzing results.• Lead the customer service issue log calls with internal and external departments.• Implements production, productivity, quality, and customer-service standards.• Contributes customer service information and recommendations to strategic plans and reviews.• Audits customer service procedures and trends and determines system improvements. Show less

  • WNS Global Services
    • Financial Services
    • 300 - 400 Employee
    • Senior Associate for AVON India Beauty Products
      • Jul 2011 - Sep 2012

      • Managed Complaint management Team • Consolidating overall complaints from customer service & taking resolution from different departments, i.e warehouse & Logistics etc • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Show less

  • HomeShop18
    • Retail
    • Sr. Executive Customer Service
      • Aug 2008 - Jan 2010

      • Hard core selling process for daily consumer goods • Responsible for dealing with Domestic Clients. • Responsible for dealing with Clients Queries. • Cross selling for Homeshop18 products • Handled Real Time Monitoring • Co-coordinating with Operations & Quality to make improvement in process • Hard core selling process for daily consumer goods • Responsible for dealing with Domestic Clients. • Responsible for dealing with Clients Queries. • Cross selling for Homeshop18 products • Handled Real Time Monitoring • Co-coordinating with Operations & Quality to make improvement in process

Education

  • Sikkim Manipal University - Distance Education
    Bachelor of Business Administration (BBA), Business Administration and Management, General
    2005 - 2008
  • MBDAV school. Yusaf sarai, New delhi
    Business/Commerce, General
    1991 - 2003

Community

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