Cloud Engineer

• Oct 2023 - Present

Cloud Associate at SJS Web Developers

• Oct 2023 - Oct 2023

Project Manager

• Nov 2017 - Oct 2023

 On All Cargo Logistics Pvt. Ltd site: • Managing on site and remote team members at client locations. • Inspiring team and environment with an open communication culture. • Delegate tasks and set deadlines. • Handling escalations and providing support for that. • Oversee day-to-day operation. • Monitor team performance and report on metrics. • Motivate team members whenever required. • Stakeholder management. • Discover training needs and provide coaching. • Listen to team member’s feedback and resolve any issues or conflicts. • Providing support to VVIP users. • Providing support for video conferencing.  On Good Earth & Nicobar site: • Servers for deployment, policies and authentication. • Hardware and networking issues. • Support for AD, DHCP, DNS, etc issues. • Office applications according to its licenses. • Commvault client backup and network storage. • Installation and uninstallation of various software’s, its updates and upgrades. • Provided basic support for Navision software. • Kaspersky Antivirus Server and client. • Asset Management. • CCTV Camera installation and DVR. • Savior Server for attendance (HR software). • Watch guard Firewall configuration with policies, VPN. • Vendor management. • Support for video calls Show less

Consultant at Sutherland Global Services.

• Mar 2015 - Sep 2016

 Handling in-house users for their necessary software’s.  Handling servers, active directory’s and networking related issues and backups.  Troubleshooting & Repairs Hardware & Software problems with Desktop & Laptops Computers, Printers & other Network equipment.  Co-ordinates installation of replacement equipment or pickup of spare equipment when necessary.  Install and Uninstall various software & upgrades equipment when necessary.  Maintain inventory of PC equipment.  Managing & Maintaining MacAfee Antivirus Server.  Configuring & Troubleshooting of Microsoft Outlook & Outlook Express. Show less

Remote Desktop Support at Lester Info Services.

• May 2014 - Mar 2015

 Handling USA, UK, and Canada and Australia customer on remote.  Troubleshooting every software related issue on remote.  Handling USA, UK, and Canada and Australia customer on remote.  Troubleshooting every software related issue on remote.

Systems Engineer

• Nov 2007 - May 2014

 Troubleshooting & Repairs Hardware & Software problems with Desktop & Laptops Computers, Printers, Digital Scanners & other Network equipment.  Managing & Maintaining Trend Micro Antivirus Server & Voice Logger Server.  Configuring & Troubleshooting of Microsoft Outlook & Outlook Express.  Handling Sales Dept. Software’s (Trade Tiger, Fast Trade, etc.)  Handling Back-Office Dept. Software’s (Speed back, Back Office, Talisma, etc.)  Handling complete Sharekhan Site (Branch) without any supported Engineers.  Handles Office Maintenance Servers (Trade Tiger Maintenance) using remote.  Handing client issues on remote. Show less