Royal Enfield Service Coach for Rajasthan

• Jan 2019 - Present

ReCode Service Coach for Royal Enfield India Ltd. ReCode Service Coach for Royal Enfield India Ltd.

General Manager

• Jan 2017 - Nov 2018

General Manager (Service and Spare Parts)

• Dec 2014 - Dec 2016

• Ensure the principle standards are always maintained leading to high CSI • Increase customer market share. • Establish Yearly Staff Training Targets • Monitor Service Fill rate on daily basis. • To conduct regular surveys of competitors in the local market. • To prepare and submit accurate KPI report by end of every month. • To audit & review General Tools, SST's and Equipment maintenance register every month. • To audit & review open and closed RO on a daily… Show more • Ensure the principle standards are always maintained leading to high CSI • Increase customer market share. • Establish Yearly Staff Training Targets • Monitor Service Fill rate on daily basis. • To conduct regular surveys of competitors in the local market. • To prepare and submit accurate KPI report by end of every month. • To audit & review General Tools, SST's and Equipment maintenance register every month. • To audit & review open and closed RO on a daily basis. • To monitor & audit Warranty Claims on monthly basis. • Ensure a safe working environment and 4S • To audit the results of Quality Control Inspections • To monitor FIR sent to get approval. • Attend all new model-training courses and conduct in-house training for all technicians. • Monitor & Ensure that all vehicles are fitted with adequate courtesy items • Acknowledge good performance. • Conduct regular Technician meetings • To conduct regular internal meets between parts, service & sales. • Ensure the service shop operation meets the requirements of the local environmental authorities • Maintain clear and open communication between service shop job-controller, Service Advisors and Parts Department. • Train & advise Service Advisors possible sales and profit opportunities Show less • Ensure the principle standards are always maintained leading to high CSI • Increase customer market share. • Establish Yearly Staff Training Targets • Monitor Service Fill rate on daily basis. • To conduct regular surveys of competitors in the local market. • To prepare and submit accurate KPI report by end of every month. • To audit & review General Tools, SST's and Equipment maintenance register every month. • To audit & review open and closed RO on a daily… Show more • Ensure the principle standards are always maintained leading to high CSI • Increase customer market share. • Establish Yearly Staff Training Targets • Monitor Service Fill rate on daily basis. • To conduct regular surveys of competitors in the local market. • To prepare and submit accurate KPI report by end of every month. • To audit & review General Tools, SST's and Equipment maintenance register every month. • To audit & review open and closed RO on a daily basis. • To monitor & audit Warranty Claims on monthly basis. • Ensure a safe working environment and 4S • To audit the results of Quality Control Inspections • To monitor FIR sent to get approval. • Attend all new model-training courses and conduct in-house training for all technicians. • Monitor & Ensure that all vehicles are fitted with adequate courtesy items • Acknowledge good performance. • Conduct regular Technician meetings • To conduct regular internal meets between parts, service & sales. • Ensure the service shop operation meets the requirements of the local environmental authorities • Maintain clear and open communication between service shop job-controller, Service Advisors and Parts Department. • Train & advise Service Advisors possible sales and profit opportunities Show less

GENERAL MANAGER

• Nov 2010 - Dec 2013

CUSTOMER SATISFACTION, WORKSHOP MANAGEMENT, SPARE PARTS PROCUREMENT, TIMELY DELIVERY, COST AND TIME DEVIATION, FLOOR MANAGEMENT, SPARE PARTS INVENTORY ETC CUSTOMER SATISFACTION, WORKSHOP MANAGEMENT, SPARE PARTS PROCUREMENT, TIMELY DELIVERY, COST AND TIME DEVIATION, FLOOR MANAGEMENT, SPARE PARTS INVENTORY ETC

Service Manager

• Dec 2009 - Dec 2010

Communication Skills. Proactive Management Skills Leadership Skills. People Management Skills Decision Making Skills Problem Solving Skills Service Oriented Skills Communication Skills. Proactive Management Skills Leadership Skills. People Management Skills Decision Making Skills Problem Solving Skills Service Oriented Skills

Sr. Manager Service

• Apr 2003 - Dec 2009

ISO CERT. CO.) FOR THE POST OF SR. WORKS MANAGER (SERVICE), I was working for M/S Fortune Cars Ltd. (an ISO Certified Co.) Navi Mumbai with same job responsibilities. (Dec-2003 to April. 2008) Fortune cars is a sister concern of M/S Unitech Automobiles Ltd. Mumbai , and have all the modern facilities for the Sales, Service & Spares for Tata Motors Passanger Cars and Commercial Vehicles. Actively involved in 3S for TML products,(PCBU & COMMERCIAL Vehicles) Played a key role in… Show more ISO CERT. CO.) FOR THE POST OF SR. WORKS MANAGER (SERVICE), I was working for M/S Fortune Cars Ltd. (an ISO Certified Co.) Navi Mumbai with same job responsibilities. (Dec-2003 to April. 2008) Fortune cars is a sister concern of M/S Unitech Automobiles Ltd. Mumbai , and have all the modern facilities for the Sales, Service & Spares for Tata Motors Passanger Cars and Commercial Vehicles. Actively involved in 3S for TML products,(PCBU & COMMERCIAL Vehicles) Played a key role in Automobiles sales and Services for TATA Motors & Fiat India Ltd. Products in entire Mumbai, Navi Mumbai and Thane. 3.MOTOR SALES LTD. (Lucknow, Allahabad & Gorakhpur) joined as a Service Advisor and promoted for the Post of, Job Controller and up to Works Manager. (September 1998 to March 2003) Highly motivated, positive and goal-oriented Professional with over 12 year comprehensive experience in Automotive domain. Fully qualified and experienced to handle functions of Maintenance and service delivery in the automobile sector. Strategic planner skilled at both short - and long-term goal setting. Recognized as a top performer consistently achieving goals. Interact well with people of diverse backgrounds, cultures, professional levels. Strong team working, leadership, interpersonal and multi-tasking skills Show less ISO CERT. CO.) FOR THE POST OF SR. WORKS MANAGER (SERVICE), I was working for M/S Fortune Cars Ltd. (an ISO Certified Co.) Navi Mumbai with same job responsibilities. (Dec-2003 to April. 2008) Fortune cars is a sister concern of M/S Unitech Automobiles Ltd. Mumbai , and have all the modern facilities for the Sales, Service & Spares for Tata Motors Passanger Cars and Commercial Vehicles. Actively involved in 3S for TML products,(PCBU & COMMERCIAL Vehicles) Played a key role in… Show more ISO CERT. CO.) FOR THE POST OF SR. WORKS MANAGER (SERVICE), I was working for M/S Fortune Cars Ltd. (an ISO Certified Co.) Navi Mumbai with same job responsibilities. (Dec-2003 to April. 2008) Fortune cars is a sister concern of M/S Unitech Automobiles Ltd. Mumbai , and have all the modern facilities for the Sales, Service & Spares for Tata Motors Passanger Cars and Commercial Vehicles. Actively involved in 3S for TML products,(PCBU & COMMERCIAL Vehicles) Played a key role in Automobiles sales and Services for TATA Motors & Fiat India Ltd. Products in entire Mumbai, Navi Mumbai and Thane. 3.MOTOR SALES LTD. (Lucknow, Allahabad & Gorakhpur) joined as a Service Advisor and promoted for the Post of, Job Controller and up to Works Manager. (September 1998 to March 2003) Highly motivated, positive and goal-oriented Professional with over 12 year comprehensive experience in Automotive domain. Fully qualified and experienced to handle functions of Maintenance and service delivery in the automobile sector. Strategic planner skilled at both short - and long-term goal setting. Recognized as a top performer consistently achieving goals. Interact well with people of diverse backgrounds, cultures, professional levels. Strong team working, leadership, interpersonal and multi-tasking skills Show less

Service Manager (Customer Support)

• Nov 2003 - Jul 2008

Good exposure to workshop operation, Part procurement and inventory Management, Monthly budgeting, and MIS reporting. Workshop management, provides after sales service and technical support on the workshop floor.. Monitor control and improve service performance. Warranty management and quality inprovement. provide customer support. Monitor and support service activities. Control spares/Consumables stock and their improvement. Problem solving ability. Strong on systems and… Show more Good exposure to workshop operation, Part procurement and inventory Management, Monthly budgeting, and MIS reporting. Workshop management, provides after sales service and technical support on the workshop floor.. Monitor control and improve service performance. Warranty management and quality inprovement. provide customer support. Monitor and support service activities. Control spares/Consumables stock and their improvement. Problem solving ability. Strong on systems and process orientation. Maintain the necessary records and submit reoprts as specified by the organization. Co-ordinate with sales team for various activity when needed. Good verbal and written communication skills'.. Show less Good exposure to workshop operation, Part procurement and inventory Management, Monthly budgeting, and MIS reporting. Workshop management, provides after sales service and technical support on the workshop floor.. Monitor control and improve service performance. Warranty management and quality inprovement. provide customer support. Monitor and support service activities. Control spares/Consumables stock and their improvement. Problem solving ability. Strong on systems and… Show more Good exposure to workshop operation, Part procurement and inventory Management, Monthly budgeting, and MIS reporting. Workshop management, provides after sales service and technical support on the workshop floor.. Monitor control and improve service performance. Warranty management and quality inprovement. provide customer support. Monitor and support service activities. Control spares/Consumables stock and their improvement. Problem solving ability. Strong on systems and process orientation. Maintain the necessary records and submit reoprts as specified by the organization. Co-ordinate with sales team for various activity when needed. Good verbal and written communication skills'.. Show less

Training in charge

• Aug 1999 - Nov 2003

Job Profile External communication with customers. Appointment scheduling as per work load. Welcoming the customers & Service Consultation with the customers. Close Monitoring on opening job order & internal service organization (work allocation). Vehicle delivery & Post repair care. Attended TATA Motors and Fiat India Ltd. Rajangaon, Pune, Training on (Introductory Module, Engine Management System, Manager Service Module 1& 2, Turbocharger and FIP, Differential & Gear Box… Show more Job Profile External communication with customers. Appointment scheduling as per work load. Welcoming the customers & Service Consultation with the customers. Close Monitoring on opening job order & internal service organization (work allocation). Vehicle delivery & Post repair care. Attended TATA Motors and Fiat India Ltd. Rajangaon, Pune, Training on (Introductory Module, Engine Management System, Manager Service Module 1& 2, Turbocharger and FIP, Differential & Gear Box etc.) Academia B.E. (Automobiles) from BANGLORE UNIVERSITY and completed in 1995 with 61.03% marks In final year of Automobiles Engg. IT Skills & CTC Conversant with Windows, MS Office, MS Word, WINDOW, PPT, Excel, Word, CRM DMS (Seibel) etc Present CTC Rs. 4.5 lacks. (Including of Car, Residence and Mobile) Reference: Mr. Ali Zaidi Show less Job Profile External communication with customers. Appointment scheduling as per work load. Welcoming the customers & Service Consultation with the customers. Close Monitoring on opening job order & internal service organization (work allocation). Vehicle delivery & Post repair care. Attended TATA Motors and Fiat India Ltd. Rajangaon, Pune, Training on (Introductory Module, Engine Management System, Manager Service Module 1& 2, Turbocharger and FIP, Differential & Gear Box… Show more Job Profile External communication with customers. Appointment scheduling as per work load. Welcoming the customers & Service Consultation with the customers. Close Monitoring on opening job order & internal service organization (work allocation). Vehicle delivery & Post repair care. Attended TATA Motors and Fiat India Ltd. Rajangaon, Pune, Training on (Introductory Module, Engine Management System, Manager Service Module 1& 2, Turbocharger and FIP, Differential & Gear Box etc.) Academia B.E. (Automobiles) from BANGLORE UNIVERSITY and completed in 1995 with 61.03% marks In final year of Automobiles Engg. IT Skills & CTC Conversant with Windows, MS Office, MS Word, WINDOW, PPT, Excel, Word, CRM DMS (Seibel) etc Present CTC Rs. 4.5 lacks. (Including of Car, Residence and Mobile) Reference: Mr. Ali Zaidi Show less

Sr. Manager for Automobiles Services and Maintinance

• Aug 1996 - Aug 2003

M/S Fortune Cars Ltd. I am working for TML's authorized dealership. M/S Fortune Cars Ltd. I am working for TML's authorized dealership.