Pankaj Mahanta

Product Support Manager at Bizdata Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Bengaluru, Karnataka, India, IN
Languages
  • English Full professional proficiency
  • Indian Assamese Limited working proficiency
  • Japanese Elementary proficiency
  • Kannada Elementary proficiency
  • Indian Bengali Professional working proficiency
  • Nepali Limited working proficiency
  • Hindi Professional working proficiency

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Credentials

  • ITIL Foundation Level
    AXELOS Global Best Practice
    Aug, 2020
    - Nov, 2024
  • IT Information Library Foundations Certification (ITIL)
    AXELOS Global Best Practice
    Aug, 2019
    - Nov, 2024

Experience

  • Bizdata Inc
    • United States
    • Software Development
    • 1 - 100 Employee
    • Product Support Manager
      • Jul 2021 - Present

      "Bizdata" is the most dynamic company that I have ever worked in. The innovative Data Integration plus Visualisation solutions provided by Bizdata is unmatched and extremely new in the industry. I am honored to be a part of Bizdata and lead the entire support functionality! "Bizdata" is the most dynamic company that I have ever worked in. The innovative Data Integration plus Visualisation solutions provided by Bizdata is unmatched and extremely new in the industry. I am honored to be a part of Bizdata and lead the entire support functionality!

  • Secutelnet Technologies PVT LTD
    • India
    • Computer and Network Security
    • 1 - 100 Employee
    • Manager - Customer Service and Technical Support
      • Aug 2014 - Jul 2021

      I am responsible for managing a cross-functional team of 45 members focused on delivering excellent Customer Success Experience and foster an environment in which Team members are motivated to deliver. Few of my achievements include; • Enhanced productivity by 95% and eliminated redundancies by instituting new technical support procedures that were implemented across the organization • Improved overall closures of the team to 100% by rigorous follow up on backlogs • Maintained call abandon rate at 0% throughout the year • Improved the CSAT score to 98% by leading customer-oriented huddles focused on Customer Success Experience • Increased First Call Resolution rate to 100% with the seamless implementation of any process change • Recognized for driving remote support during Weekends • Appreciated for excellence in leading Team Huddles, Client Presentations also Global Strategic meetings • Worked across a wide range of departments, sales staff, marketing department, and technical engineers to ensure partner satisfaction Show less

  • Mphasis
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Relationship Manager
      • Mar 2013 - Jul 2014

      My core responsibilities as a Customer Officer for Mphasis were to provide excellent Customer Service on every inbound call from customers and look for opportunities to upsell or cross-sell products. Few of my selected achievements include; • Role-play as Continuity of Business testing agent on events of technical failure • Role-Play as a Subject Matter Expert and On the Job Trainer • Recognition for consistency in positive Net Promoter Scores and delivering First Call Resolution Show less

Education

  • Dr. C. V. Raman University, Kota Bilaspur
    Bachelor's degree, Business/Commerce, General
    2014 - 2016
  • Dr. C. V. Raman University, Kota Bilaspur
    Bachelor's degree, Business/Commerce, General
    2014 - 2016
  • Central Board of Secondary Education
    High School Diploma, Physical Sciences
    2003 - 2006
  • AXELOS
    ITIL V4, Information Technology

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