Pankaj Jaiswal

Chief Executive Officer at Ravindu Toyota
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Contact Information
us****@****om
(386) 825-5501
Location
Bengaluru, Karnataka, India, IN
Languages
  • English -
  • Hindi -
  • Kannada -
  • Hindi Full professional proficiency
  • English Professional working proficiency
  • Kannada Elementary proficiency

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5.0

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LinkedIn User

I have known Pankaj for several years and have seen him grow in the Automotive industry. It’s after I started working at vAuto I had the privilege to share my experience with Pankaj and witnessed his passion for auto industry. Its infectious. He is a leader who is well-informed and prepared to adjust systems quickly on a global scale. His Customer relationship management skills are exceptional as the nature of his roles and responsibilities evolve to meet the demands of a more exacting customer. His Marketing skills take center stage. What impresses me the most with Pankaj is his entrepreneurial strength in turning around troubled companies to profitable corporations. His business development expertise allows him to simultaneously see all aspects of the business, the bigger industry and economic picture, and operate within a complex organizational matrix. He is flexible and nimble. Pankaj has the skills to build an intelligent organization, develop people who understand how to receive and circulate information, with autonomy and initiative thus building an internal intelligent network. It’s my honor to recommend Pankaj as he is a valuable asset to any organization.

Amit Sood

This was my 4th car and never had such a delightful selection and buying experience ever. Pankaj is SME when it comes to car know how and me being a curious car enthusiast from many years had a lot of tough queries but all were answered to satisfaction patiently. Pankaj ensured personal attention along with his team right from test drives (multiple requests with my nagging queries) to final delivery of the vehicle. Amazing customer service and satisfaction. He ensures team follows up even now to see if all services are fine and vehicle is proper shape. A true Gentleman​ and a good friend.

Madhulika Gaur

Mr Jaiswal has clear long term goals. He is an upfront kind of person.He takes care to diagnose the situation, the team and the customers prior to offering suggestions and taking actions. I have seen him always maintain calm, cool and collected demeanour in every business situation. He is open and authentic at all times. People around him trust him.He is meaningful to everyone that he interacts with. He displays patience and understanding during heated and emotionally charged meetings. He is great one- on- one.communicates well and thinks on his feet. He motivates his people and puts them at ease during difficult situations. He's good at seeing the overall picture. He's an asset to the Bimal Group. I wish him all the success at work place and beyond.

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Credentials

  • Working at Speed of Trust
    FranklinConvey
    Nov, 2014
    - Oct, 2024
  • MDP
    Symbiosis Institute of Business Management (SIBM) Bengaluru
    Nov, 2010
    - Oct, 2024
  • Business Analytics
    Aspect Ratio
    Jun, 2008
    - Oct, 2024

Experience

    • India
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Chief Executive Officer
      • Mar 2021 - Present

      # Leading a team of 1200 highly competitive and trained colleagues where we are relentlessly offering Best-in-Town Toyota vehicles ownership & usership experience to our Guests resulted as being No.#1 automotive Dealership in Karnataka for Toyota Kirloskar Motor Corporation.# Spearheading and collaborating across retail business verticals resulting a growth of New Car Sales-34% ,Used Cars Sales-45% , After Sales -GS-10%, Body & Paint -17%, Digital Marketing Conversion grew by 8% with 12% contribution to over all retail, Value Added Services penetration increased by 16% over the last year.# Brand custodian with 4.8 Google rating & Net Promoter Score of 81, over 6000 reviews & thousands of followers across Insta and Youtube .# Also supporting and guiding all the other functions such as HR with 11% improved retention, Learning & Development-40% use of Digital tools, Admin , IT and Audit to derive optimum efficiency and output. # Reaching out with our Products & Service to rural Karnataka with 4 new Customer Connect Centers and building state of art and efficient Used car operation in metro scaling retail volume by 40 %.# Conceptualized and led Customer Experience Management by building seamless links from Digital to physical touch points with On-Line and In-Store expertise resulting in 40% marketing cost efficiency. Show less

    • Chief Operating Officer
      • Mar 2018 - Feb 2021

    • Head of Business Unit
      • Jun 2017 - Feb 2018

      Concorde Motors India Ltd. (CMIL) is a fully owned subsidiary of Tata Motors has been a pioneer in professionalism in auto retail business in the country with 22% contribution to the brand. # Head of Bangalore Business Unit- Leading a team 600+ colleagues across New Car / Used Car, After Sales , Value Chain, HR & Admin. Concorde Motors India Ltd. (CMIL) is a fully owned subsidiary of Tata Motors has been a pioneer in professionalism in auto retail business in the country with 22% contribution to the brand. # Head of Bangalore Business Unit- Leading a team 600+ colleagues across New Car / Used Car, After Sales , Value Chain, HR & Admin.

    • India
    • Automotive
    • 200 - 300 Employee
    • Business Head
      • Apr 2016 - May 2017

      Bimal Auto, an ISO certified company is among the top dealerships for Maruti-Suzuki and NEXA which are the leading car brands in India with 10 times Platinum awards in Dealership Operations and customer satisfaction. # Business Head- New Car, Pre-owned cars , Retail Finance, Insurance and Marketing.# Built business and functional teams at 17 locations across Bangalore and its peripherals. # Directly Responsible for Sales Volume, Growth and Profitability. 10000 cars retail for the year 2016-17 best by far.# Custodian of Sales Operations and Quality Standards across functions claiming Highest degree of Balance Card Score 10 time in fourteen years of my career here. Show less

    • Sr. General Manager-Sales & Marketing
      • Apr 2015 - Mar 2016

    • Sr. General Manager- Pre-Owned Cars, Auto Loans, Marketing & Branding
      • Apr 2013 - Mar 2015

    • General Manager Sales and Marketing
      • Mar 2010 - Mar 2013

    • Sr. Manager- Auto Finance, Insurance & Loyality Program
      • Apr 2008 - Feb 2010

    • Sales Manager
      • Nov 2004 - Mar 2008

    • Deputy Manager
      • Jun 2003 - Oct 2004

    • India
    • Automotive
    • 100 - 200 Employee
    • Deputy Manager
      • Nov 1997 - May 2003

    • Sr.Executive
      • Jun 1996 - Oct 1997

Education

  • University of Mysore
    Bachelor of Engineering - BE, Electronics and Communication Engineering
    1987 - 1991

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