Experience

Ireo Private Limited.

• India
• Real Estate
• 300 - 400 Employee

• Deputy General Manager - Customer Experience

  • Apr 2022 - Present

  Taking care of Customer Experience activities and operations for existing projects like Grand Arch, Victory Vallley, ICC retail, Ireo Plots, Gurgaon Hills, SKYON, ASCOTT serviced apartments and new upcoming projects. Primary role includesPossessionsCollections managementDispute resolutionsLegal settlementsProject level resolution strategyDocuments ManagementLeading the Customer Experience Team

• Asst. General Manager - Customer Experience

  • Nov 2021 - Apr 2022

  Currently handling luxury segment consumer experience and much more!!



Aptech Bahrain

• Manama, Bahrain

• Senior Marketing Manager

  • May 2018 - Oct 2021

  I was heading Sales and Marketing department with complete responsibility of Corporate Education, Individuals and walk - ins. Leading the team to drive sales, marketing, after sales, branding, service delivery, quality compliance and regulatory compliance and adherence. Tie ups with new educational vendors to offer more Training options were also under my prerogative. I was heading Sales and Marketing department with complete responsibility of Corporate Education, Individuals and walk - ins. Leading the team to drive sales, marketing, after sales, branding, service delivery, quality compliance and regulatory compliance and adherence. Tie ups with new educational vendors to offer more Training options were also under my prerogative.



Gulshan Homz, A Unit of GC Group

• Real Estate
• 1 - 100 Employee

• Asst General Manager Sales

  • Mar 2015 - May 2018

  I was taking care of all after sales activities for all live projects for Gulshan Homz. With a Team of 15 individuals including Managers, I was heading Back end Sales(CRM) for the company and was responsible for all inter departmental liaison. I was also playing a pivotal role in maintaining relations of the company with various banks and financial institutions. I was taking care of all after sales activities for all live projects for Gulshan Homz. With a Team of 15 individuals including Managers, I was heading Back end Sales(CRM) for the company and was responsible for all inter departmental liaison. I was also playing a pivotal role in maintaining relations of the company with various banks and financial institutions.



AIPL

• India
• Real Estate
• 300 - 400 Employee

• Sr. Manager - Sales

  • Jun 2014 - Jan 2015

  Worked as a senior manager sales with AIPL for around 7 Months Worked as a senior manager sales with AIPL for around 7 Months



Ireo Private Limited.

• India
• Real Estate
• 300 - 400 Employee

• Deputy Sales Manager

  • Sep 2010 - Jun 2014

  Worked as a deputy manager Sales and was a part of the Channel sales for luxury projects for IREO. Responsinle for sales of Grand Arch, Victory Valley, SKYON, ICC retail, Ireo city Plots, Ascott Service Apartments and Gurgaon Hills. I also played a pivotal role in Business Analytics for the team Worked as a deputy manager Sales and was a part of the Channel sales for luxury projects for IREO. Responsinle for sales of Grand Arch, Victory Valley, SKYON, ICC retail, Ireo city Plots, Ascott Service Apartments and Gurgaon Hills. I also played a pivotal role in Business Analytics for the team



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Command Center officer

  • Apr 2008 - Sep 2010



HERO ITES

• WFM Executive

  • Jul 2003 - Nov 2007