Panji Dwi Lesmana
Platform Engineer at Kata.ai- Claim this Profile
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English Limited working proficiency
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Indonesian Professional working proficiency
Topline Score
Bio
Credentials
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AWS Academy Graduate - AWS Academy Cloud Foundations
Amazon Web Services (AWS)Mar, 2023- Nov, 2024 -
Belajar Menerapkan Digital Marketing untuk Manajer Pemasaran
LuarsekolahApr, 2021- Nov, 2024 -
Android Technopreneur Hacking & Security
Unitas Teknik Informatika Universitas Indraprasta PGRIApr, 2019- Nov, 2024
Experience
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Kata.ai
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Indonesia
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IT Services and IT Consulting
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1 - 100 Employee
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Platform Engineer
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Nov 2021 - Present
- Research and identify solutions to software issues related to Kata Platform, Whatsapp Business API, and Kata Omnichat. - Diagnose and troubleshoot technical issues, including account setup and configuration. - Track computer system issues to resolution, within agreed SLA. - Communicate with clients through a series of actions, either via phone, email, chat, or conference call, until they’ve solved a technical issue. - Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, infra engineers). - Refer to internal database or external resources to provide accurate tech solutions. - Follow up with clients to ensure their IT systems are fully functional after troubleshooting. - Document technical knowledge in the form of notes and manuals.
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Cinema.id
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Jakarta, Indonesia
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Website Developer
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Jan 2019 - Present
It's a self-project that built Cinema.id website with Flarum CMS and MariaDB for database, installed and maintain the hosting server, manage the domain name server, and posting articles on it. It's a self-project that built Cinema.id website with Flarum CMS and MariaDB for database, installed and maintain the hosting server, manage the domain name server, and posting articles on it.
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Weekend Woods
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Jakarta, Indonesia
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Website Developer
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Jun 2021 - Jun 2021
Build a landing page with HTML, CSS, and JS for an online shop under the WeekendWoods.co, installed and maintain the hosting server, and manage the domain name server, Build a landing page with HTML, CSS, and JS for an online shop under the WeekendWoods.co, installed and maintain the hosting server, and manage the domain name server,
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Alaydrus Darmawan & Prasetyo
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Indonesia
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Law Practice
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1 - 100 Employee
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Website Developer
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Jun 2021 - Jun 2021
Build a company profile website for Law Firm under adpindonesia.com using wordpress CMS, installed and maintain the hosting server, manage the domain name server, and configure their email company. Build a company profile website for Law Firm under adpindonesia.com using wordpress CMS, installed and maintain the hosting server, manage the domain name server, and configure their email company.
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Hoeliah
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Jakarta, Indonesia
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Virtual Assistant and Admin Website
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Dec 2020 - Feb 2021
Build an online shop site under the Hoeliah.com brand using Wordpress CMS, assist in customer support, and installed automatic payments gateway. Build an online shop site under the Hoeliah.com brand using Wordpress CMS, assist in customer support, and installed automatic payments gateway.
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Lembah Curugan Gunung Putri
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Kampung Curugan, Mukapayung, Cililin, Kabupaten Bandung Barat, Jawa Barat 40562, Indonesia
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Application Developer
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Feb 2020 - Feb 2020
Internship on Lembah Curugan Gunung Putri to developed and created software applications for tickets and parking on Windows systems using Java language and MySQL for databases. Internship on Lembah Curugan Gunung Putri to developed and created software applications for tickets and parking on Windows systems using Java language and MySQL for databases.
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Education
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2016 - 2020
Universitas Indraprasta PGRI (UNINDRA)
Bachelor of Engineering - BE, Informatics -
2013 - 2016
SMA Negeri 37 Jakarta
Science
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