Program Coordinator

• Nov 2022 - Present

Management Executive

• Aug 2021 - Sep 2022

• Represented variety of clients to increase their sales and revenue through direct marketing approaches. • Collaborated with multiple stakeholders and service-providers to offer a high level of customer service. • Built strong relationships with customers and clients through positive attitude and attentive response. • Dealt with multiple associates as a primary contact. • Organized and traveled to over 10 events across Ontario on a weekly basis. • Created strategies, planned and led meetings to ensure optimal client satisfaction. • Interviewed, recruited and trained new onboarding candidates. • Worked closely with organizational leadership from various start-ups and board of directors to problem-solve and guide operational strategy. • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover. • Managed teams of over 20 professionals focused on improving direct marketing initiatives Show less

Assistant Manager

• Jul 2020 - Aug 2021

• Specialized in retail, residential, B2C and B2B direct marketing approaches. • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. • Effectively ensured customer satisfaction through efficient communication and resolutions. • Developed strategy to increase sales and drive profits. • Maintained energy and enthusiasm in fast-paced environment. • Consulted businesses on successful recruiting and retention practices to help minimize turnover. • Conducted interviews with participants to assess eligibility. Show less

Assistant Field Marketing Coordinator

• Jun 2019 - Mar 2020

• Trained over 10 team leads and 50 brand ambassadors• Held Team-Lead leadership workshops to enhance performance•Assisted in planning for foodora50 summer campaign across the GTA and managed a $3000 budget•Responsible for managing reports through excel and analyzing metrics•Dealt with conflict management and complaints within the Brand Team•Initiated new policy to improve team attendance and cutting down employee absences

Marketing Team Lead

• Feb 2019 - Jun 2019

• Promoted from Brand Ambassador to Team lead within 1 month due to strong work ethic and ability to meet goals• Lead teams up to 10 Brand Ambassadors for street Hand-to-Hand shifts as well as festivals/events.• Trained and on-boarded over 20 Brand Ambassadors• Increased number of sales using excellent customer-focused skills/excellent communication skills.

Brand Ambassador

• Jan 2019 - Feb 2019

• Actively promoting the company’s services to an average of 500 people a day.

Vice President External Relations

• May 2019 - Mar 2020

• Managed $10K budget for career events representing the needs for the 3000 students in the Faculty of Science • Board of Director of the Ontario Science Student's Association maintaining relationships with universities across Ontario • Selected Accomplishments: > Organized and lead Ryerson Science team of 20 students for Ontario Science Games in Ottawa with a 5.5 K budget > Managed sponsorships and partnerships with various companies like food delivery companies and educational companies which resulted in over $1000 in sponsorship money Show less