Infra & SysOps Operations

• Jan 2022 - Present

Principal Consultant

• Nov 2018 - Mar 2022

 Interfacing with Business for understanding to build IT strategy of the Company.  Regularly interact and ensure that required service standards are maintained.  Handling Service Delivery across multiple engagements.  Accountable for Service availability and Service performance  Provide Management Information on the performance of Shared Service Delivery organization, identifying risk and issues and coming up with action plans to address.  Define and deliver infrastructure improvement projects.  Keep a track of all IT Assets Software licenses and Hardware across the organization, ensure that they are renewed as per the agreement being compliant with IT policy.  Build robust BCP & DR policy to secure business production.  Enhancing IT competency of the organization by way of training  Building Internal IT capabilities and train for new technologies  Responsible for private Datacenter setup maintenance.  Manage and coordinate urgent and complicated support issues. Act as escalation point for all requests and incidents. Determine root cause of issues and communicate appropriately to internal and external customers.  Lead and facilitate the regular Monthly meeting with BSO stakeholders. Coordinate different parties to participate and drive the engagement. Maintain rapport and provide supports on the redhot topics.  Participate in the development of a service level agreement and ongoing management of service level compliance.  Leads the service delivery team, manages conflict, and ensures the team's processes and tasks are carried out efficiently.  Seeks opportunities to cross-train team members to enable resource mutualization. Show less

System Support Analyst

• Aug 2014 - Mar 2022

Sr. Technology Platform Executive

• Jul 2011 - Jul 2014

 Primary contact for day to day operations on maintenance of Infrastructure setup globally.  Ensure the Incidents/Problems complete within SLA.  Responsible for private Datacenter setup maintenance.  Responsible for 100% uptime for the global servers.  Responsible for Server Health Check & Patch Management for global server.  Experience on virtualization through Hyper-V technology.  Experience on Server virtualization & Desktop virtualization technology.  Experience on installation & configuration on SCVMM 2008 R2 technology.  Experience on maintaining of SCOM 2007 R2 level monitoring.  Experience on SCDPM 2010 technology.  Experience on handling Blade server (Dell M1000e) environment.  Experience on configuration & maintenance of IP KVM switches, console servers.  Experience of maintain Power Vault 2000 Tape library.  Experience on Tape backup robots(Network Appliance, SAN)  Knowledge on VMware technology.  Knowledge on Private cloud technology.  Developed and established strong relationships with strategic clients and industry partners.  Provided product updates and technical advice to clients – Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.  Presented the company products to clients – Showcased drivers and value that supported the business case for the total cost of ownership to the customer.  Recommend and implement corporate technology standards.  Experience on handling application part implementation & maintenance.  Leading Technical team on planning for implementing new technology or projects throughout full life cycle.  Responsible for Incident management & Problem Management on Infrastructure setup.  Key player on Change Management on operations. Show less

Sr. IT Assistant

• Sep 2009 - Jul 2011

 Responsible for handling work of an Assistant Manager position.  Responsible for administration, hiring, technical training, mentoring, and team building.  Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology  DELL and HP Server Rack server Management.  Responsible to Manage the Private Cloud setup Network.  Active Directory installation, configuration & administration.  Sound familiarity with Windows Family at the user level, including user and application installation.  Implementing RAID on mission critical servers such as domain controllers and file servers.  Knowledge on configuration of VLAN on Layer2 Switches.  Responsible for patch management through WSUS.  Handling the Backup management with Symantec Exec Family.  SQL 2005 Server Administration on Property Management Systems.  Ability to maintain a reliable and methodical approach to support and documentation.  Remote & End-user support for global & local clients.  Vendor coordination for purchasing IT requirements.  A proven record of reliability, the ability to perform under time constraints, and good judgment under pressure Show less

System Support Engg

• Jun 2008 - Sep 2009

 Project coordinator for remote sites  Providing support through DATA & Voice for the desktop Management.  Maintaining of Windows 2003 platform servers (domain server, File Server).  Anti-Virus Maintenance as e-policy status of whole network.  Security Patch updation for whole network through WSUS.  Project coordinator for remote sites  Providing support through DATA & Voice for the desktop Management.  Maintaining of Windows 2003 platform servers (domain server, File Server).  Anti-Virus Maintenance as e-policy status of whole network.  Security Patch updation for whole network through WSUS.

Desktop Support

• Apr 2007 - Jun 2008

 Project coordinator for remote sites  Providing support through DATA & Voice for the desktop Management.  Maintaining of Windows 2003 platform servers (domain server, File Server).  Anti-Virus Maintenance as e-policy status of whole network.  Security Patch updation for whole network through WSUS.  Project coordinator for remote sites  Providing support through DATA & Voice for the desktop Management.  Maintaining of Windows 2003 platform servers (domain server, File Server).  Anti-Virus Maintenance as e-policy status of whole network.  Security Patch updation for whole network through WSUS.