Experience

Interfile

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Administrator

  • Nov 2018 - Present

  • Project Planning, Management & Implementation• Procurement/Licensing/Hardware Management Auditing & Tracking• Windows & Linux Server Administration and Management• Technical Project Support• Software Testing/Evaluation and Deployment



ITTrust

• Account Manager/Systems Administrator

  • Feb 2018 - Nov 2018

  • Project Planning and Implementation/Account Management• Technical Project Support for small to medium sized businesses• Server Backups, Server Restoration, Server Support and Administration• Anti-Virus Project Implementation (ESET, Kaspersky, AV Defender)• Hardware and Software Policy Planning and Implementation• Remote and On Site Technical Support• Procurement/Licensing/Hardware Auditing & Tracking• Microsoft Office 365 Rollouts and Administration• Active Directory Administration• Hardware Audits, Software Audits• New client assessments/technical specification reporting



Self Employed

• United States
• 700 & Above Employee

• Self Employed/Agriculture

  • Aug 2014 - Nov 2017

  Responsible for 2500 square metres of Olive grove production - Harvest, transport to pressing factory, weighing & quality control, storage, marketing and selling, financial & tax disclosures.• Sold bulk to Greek Olive Oil Exchange, used existing supply routes to send surplus oil to EU buyers.



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• Financial Model Design/Project Management/Technical Support/Data Modelling

  • Oct 2013 - May 2014

  • Consultancy, design, development and delivery of bespoke financial models/spreadsheets/calculators – data, graphics, news, analysis and further analytics.• Internal and client technical and data support.• Migration of client files/workbooks/calculators to Thomson Reuters Eikon platform.• Technical/Application support• Support for Equity, Fixed Income, FX & Money and Commodity users across EMEA, as well as for relevant derivative products (Futures, Options, Swaps, Forwards), specifically around relevant data retrieval/manipulation/presentation.• Excel API/Adfin Analytics.• On-Site Support Consultancy and Training.• First, Second & Third Line Support for Thomson Reuters and related systems support.



Fitch Solutions

• United Kingdom
• Information Services
• 400 - 500 Employee

• Product Manager

  • Apr 2013 - Jul 2013

  • Worked in Product Management team, together with Qaunts, Project Management, Testing and Sales teams to document, design, test and deliver desktop product suite for Fitch Solutions.• Product Design and Implementation. • Third Line Support for testing issues.• Weekly Focus Group meetings for external department issues. • Training external departments on new system features.



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• Consultancy/Design

  • Dec 2008 - Dec 2011

  Financial Software Consultant / Financial Model Design / Project Management; Consultancy, design, development and delivery of bespoke financial models/spreadsheets/calculators - data, graphics, news, analysis and further calculations.Identification of opportunities for new workbooks and functionality to be created.Support for Equity, Fixed Income, FX & Money and Commodity users across EMEA.Specialised in data mining/additional calculations/display into Excel, as well as advanced Excel API support.Specialist support for complex Adfin functions (specialist financial calculators)Data, function and reliability audit and optimisation of existing complex Excel sheets.Quarterly and annual business activity reports.New systems beta testing and providing usage analysis for project leads.Provided market information from the field to appropriate Marketing and Product Management groups to assist product development.Working around clients existing products and infrastructure to offer specialised data and display solutions.Trained end users and client development staff in the functionality of toolkit products. Worked closely with clients Market Data and IT departments on various projects and issue resolutions.Resource agreements and adherence to predefined SLA's.On and off site 1st, 2nd and 3rd level data and functionality specialist support across Thomson Reuters product range.Management of multiple concurrent projectsActive involvement at all stages of project lifecycle.



Reuters PLC

• Training/Support

  • May 2004 - Dec 2008

  • Supported customers on client site at Merrill Lynch, Merrill Lynch Investment Managers (now Blackrock), Bear Stearns, Credit Suisse, Bank of America, Unicredit, Lehman Brothers, Calyon, BNP Paribas, Nomura, HSBC, Royal Bank of Scotland (ABN AMRO), Lloyds TSB, JP Morgan, UBS.• Support for between 200 and 1500 users per account – Analysts, Traders/Dealers, Research, Heads of Desk, new starters, IT & Development staff, Market Data teams.• Provided job specific training and assistance across all market classes, supporting KOBRA, PPP (Excel), Reuters Knowledge for Investment Managers, Thomson Reuters Eikon.• Promoted new functionality/data through training campaign work.• Account management (user account auditing, usage monitoring and campaign management)• User Retention campaigns• Marketing - topic selection, literature creation & distribution on site.• Working closely with product development teams, Account Management, Specialist Sales as well as with client Market Data and IT departments on various projects/roll-outs.• Delivered 1-2-1 Training (at users desk), Webex sessions (phone and online) as well as classroom based sessions.• Training and mentoring new staff.• First, Second and Third Line support for all Reuters/Thomson Reuters and related systems.



Investec Private Bank

• Training & Support Coordinator

  • May 2003 - Dec 2003

  • Training Coordinator for new Private Banking team hired in Johannesburg to replace London department• Project and Process Management• Supervised Middle and Back office staff• Report Creation & Management• Ultimate review and enhancement of Middle Office Procedures



Investec Bank UK Ltd

• Training Coordinator

  • May 2000 - Feb 2003

  • Investment & Current account maintenance• Overseeing Money Laundering regulations for new & existing business• Standing Order/Direct Debit/BACS/CHAPS payment maintenance• Weekly reporting of financial movements• Daily correspondence with clients, banking institutions & internal departments• Training new staff• Maintenance of Online Current account products• Complaint Handling• Audit Reports, Deceased Estates• Department reconciliations



ABSA Bank

• Client Services Supervisor

  • Mar 1998 - Mar 2000

  • Supervising branch security procedures• Daily communication with branches nationwide• Administrative functions – account opening, closing, ID verification, processing payments• Customer Complaint handling• Department reconciliations