Data Analyst/Lead Customer Success

• Mar 2023 - Present

International Consultant

• Aug 2017 - Mar 2023

Writer and editor for the Earth Negotiations Bulletin (an independent real-time report of international environmental negotiations). Provided meaningful insights and information resources regarding environmental issues and sustainable development to various government officials, policy and decision makers, UN staff, non-governmental organizations, intergovernmental agencies, business leaders, and academic communities. Writer and editor for the Earth Negotiations Bulletin (an independent real-time report of international environmental negotiations). Provided meaningful insights and information resources regarding environmental issues and sustainable development to various government officials, policy and decision makers, UN staff, non-governmental organizations, intergovernmental agencies, business leaders, and academic communities.

Head of Financial Accounting

• Oct 2020 - Feb 2022

Directed all aspects of daily accounting functions, including financial reporting to internal and external stakeholders, rollout of new controls, and improvement of existing financial management processes for a major energy provider in Greece. • Defined the company’s cash flow structure with keen focus on addressing the financial needs of every individual department, along with the company’s obligations to its partners and suppliers. • Elevated the technical skill set of new recruits and other seasoned colleagues from other departments by training them on the proper use of CRM software. • Played a key role in addressing software-related issues through regular correspondence with IT service provider. Show less

Field Interviewer

• Mar 2017 - Aug 2017

I was conducting interviews on a wide range of subjects including official surveys on behalf of the Scottish Government I was conducting interviews on a wide range of subjects including official surveys on behalf of the Scottish Government

Customer Service Adviser

• Jan 2017 - Mar 2017

I was handling sensitive customer information and assisting customers over the phone in understanding and selecting Santander's products as well as addressing their questions, concerns and complaints. I was handling sensitive customer information and assisting customers over the phone in understanding and selecting Santander's products as well as addressing their questions, concerns and complaints.

Casual Mail Sorter

• Nov 2016 - Jan 2017

I was responsible for the sorting, unloading and moving of mailed correspondence (parcels & letters) of Royal Mail in a fast-paced environment. I was responsible for the sorting, unloading and moving of mailed correspondence (parcels & letters) of Royal Mail in a fast-paced environment.

Insurance Agent Trainee

• Oct 2010 - Feb 2011

I approached new clients over the phone and conveyed complex information in a clear and effective manner. I approached new clients over the phone and conveyed complex information in a clear and effective manner.