Experience

Aage Hempel Group

• Spain
• Maritime
• 1 - 100 Employee

• Field Service Engineer - Technical Evaluator

  • Aug 2022 - Present



SRH Marine SAIT

• Greece
• Maritime Transportation
• 1 - 100 Employee

• • May 2021 - Jul 2022

  - Head of Navigation Support Department.- Reporting of Technical Support Department.- Monitoring technical updates & bulletins.- Monitor and Report KPIs as defined in company’s manual.- Supervise record keeping – Technical Database.- Work in CRM and ERP environment.- Analysis of Customer Complaints, disputes and decision making of applicablecorrective actions.- Communications with customers at non-COTS sales.- Responsible to intervene at pre-Sales stage when Contractual Terms areregarded as insufficient. Show less

• • Oct 2018 - May 2021

  • Maintain & improve customer’s relations.• Maintain & improve customer’s satisfaction on remote support and troubleshooting.• Monitor & solve customer service claims along with Technical Manager consultation.• Monitor VDR-COC issuance and approve relevant invoices.• Liaise with Service and Sales department by providing technical consulting when deemed necessary.• Monitor & control incoming customer requirements.• Follow up servicing process.• Maintain and update vessel’s servicing and COC records.• Ensure that remote support is accompanied with all required documentation complying to IMO regulations/class authorities’ requirements.• Monitor customer’s complaints and notify accordingly the Technical Manager.• Check incoming service requests and suggests spares that may be needed.• View and inspect checklists from previous surveys (GMDSS-VDR).• Offer spares needed for a service attendance.• Maintain records as determined in the company’s Quality Management System (QMS). Show less

• • Jan 2016 - Oct 2018

  • Study work orders and make necessary preparations.• Carry out repairs at the work location.• Ensure completion of correction and timely reporting.• Ensure progress reporting to other field engineer in case of follow up.• Update this knowledge by attending to training seminars.• Control the material necessary for service calls.• Execute my duties according to the safety regulations of the company.• Execute my duties according to the quality management system.• Carry out my work according to the safety regulations of the client.• Distribute and report of improvements & inventions to Director of After Sales and Service Manager.• Participate on training plan with the consultation of Director of After Sales.• Control of materials provided for the service.• Provide evidence involving claims support.• Carrying out onboard installation & repairs• Providing technical support to clients & company. Show less