Experience

3i International

• United States
• Information Technology & Services
• 1 - 100 Employee

• Director Of Operations

  • Sep 2020 - 3 years 4 months

  Houston, Texas, United States As a member of the executive team at 3i International, I played a vital role in contributing to the company's growth. My responsibilities included overseeing and managing operations, addressing challenges, and establishing operational protocols. One notable achievement was the implementation of EOS principles across three departments. This initiative fostered a cohesive work environment, promoting clear goal setting, tracking, and cross-functional collaboration, ultimately resulting in higher… Show more As a member of the executive team at 3i International, I played a vital role in contributing to the company's growth. My responsibilities included overseeing and managing operations, addressing challenges, and establishing operational protocols. One notable achievement was the implementation of EOS principles across three departments. This initiative fostered a cohesive work environment, promoting clear goal setting, tracking, and cross-functional collaboration, ultimately resulting in higher productivity levels. In addition, I am responsible for overseeing HR and talent acquisition efforts. By creating a pipeline for high turnover roles and eliminating the need for external recruiters, I achieved significant cost savings for the company. Furthermore, I successfully restructured service departments into Helpdesk and Network Operations Centre (NOC) divisions. This restructuring allowed for more efficient customer inquiries and resolution of complex issues through a tiered system. Overall, my efforts contributed to streamlining operations and enhancing customer satisfaction.

• Director Of Accounting

  • May 2018 - Sep 2020

  Houston, Texas Area was responsible for managing a team of 11 full-time employees and Team Leads across three functions. My role involved providing monthly, quarterly, and annual reporting for the C-Suite team, as well as preparing financial forecasts and developing the annual budget. To ensure smooth cash flow management and accurate financial reporting, I oversaw the accounts receivable and accounts payable processes. I also reviewed the monthly consolidated financial package that was presented to the… Show more was responsible for managing a team of 11 full-time employees and Team Leads across three functions. My role involved providing monthly, quarterly, and annual reporting for the C-Suite team, as well as preparing financial forecasts and developing the annual budget. To ensure smooth cash flow management and accurate financial reporting, I oversaw the accounts receivable and accounts payable processes. I also reviewed the monthly consolidated financial package that was presented to the Board of Directors. Collaborating with other members of the executive staff, I focused on optimizing the financial performance of the organization. This included identifying and mitigating financial risks, streamlining expense management, and identifying potential areas for revenue growth. Furthermore, I acted as the main point of contact for Independent Auditors. I prepared for and oversaw the completion of quarterly reviews and the annual audit. In addition, I prepared for other compliance-related audits throughout the year. In addition to my accounting responsibilities, I also took on the responsibility of managing all HR and recruiting tasks for the company.

• Help Desk Manager

  • Oct 2013 - Oct 2018

  Houston, Texas Area I was responsible for leading a team of 10 help desk technicians and customer support personnel. Our main focus was addressing tier 1 and tier 2 issues, and my key priority was to promote a customer-centric approach. I strived to provide quality assistance, support for inquiries, and efficient issue escalation, all with the aim of ensuring exceptional client satisfaction. I played an integral role in developing standard operating practices (SOPs) and business processes for 3I… Show more I was responsible for leading a team of 10 help desk technicians and customer support personnel. Our main focus was addressing tier 1 and tier 2 issues, and my key priority was to promote a customer-centric approach. I strived to provide quality assistance, support for inquiries, and efficient issue escalation, all with the aim of ensuring exceptional client satisfaction. I played an integral role in developing standard operating practices (SOPs) and business processes for 3I International's help desk services. This effort aimed to streamline workflows and ensure consistent service delivery in line with industry best practices. To enhance the effectiveness of our help desk operations, I optimized our ticketing and knowledge management systems. These improvements significantly improved the efficiency of our team's work and allowed us to deliver better assistance to our clients.



NetRange Solutions

• Technical Support

  • Dec 2010 - Oct 2013

  Houston, Texas Area I provide assistance in the design, development, and maintenance of various system applications for NetRange's internet protocol (IP) address management and network solutions. I am proficient in executing the installation, upkeep, relocation, and quality assurance testing for new and current hardware and software systems. I diligently uphold essential security protocols for software.



CBRE

• United States
• Real Estate
• 700 & Above Employee

• Admin Asst - Environmental and Consulting Group

  • Jul 2009 - Nov 2010

  Managed schedules, handled all correspondence, and maintained records with meticulous attention to detail, ensured efficient communication between team members, and assisted in various administrative tasks to enhance overall productivity

• Marketing Coordinator

  • Jan 2007 - Apr 2010

  Responsible for coordinating marketing campaigns, analyzing market trends, and assisting in the development of promotional materials to drive brand awareness and engagement with the appraisal group



Tait Communications

• New Zealand
• Telecommunications
• 400 - 500 Employee

• Receptionist/Admin

  • Aug 2005 - Dec 2007

  Houston, Texas, United States I worked as a receptionist and administrative assistant. My responsibilities included managing schedules, handling all correspondence, arranging domestic and international travel plans, and maintaining records with meticulous attention to detail for the President of Tait. I ensured efficient communication between the executive team members. Additionally, I managed expenses, bill payments, and budget tracking while efficiently and discreetly supporting personal tasks and errands.