Senior Operations Manager

• Aug 2021 - Present

Customer Experience Manager

• Oct 2019 - Aug 2021

Account Manager

• Sep 2015 - Sep 2019

Account Executive

• Aug 2013 - Sep 2015

Support outside sales by increasing closing ratio of incoming requests while providing competitive, profitable margins.

Operations Specialist

• Jan 2013 - Aug 2013

Vendor Relations and Inventory Management.Client Relations and Customer Service.

Relocation Specialist

• Jun 2011 - Oct 2012

Responsible for counciling and distributing relocation policies. Responsible for auditing and making sure the employees are within compliance of the policies. Responsible for auditing, balancing, coding, and charging clients for services rendered. Responsible for implementing changes and mentoring employees. Responsible for counciling and distributing relocation policies. Responsible for auditing and making sure the employees are within compliance of the policies. Responsible for auditing, balancing, coding, and charging clients for services rendered. Responsible for implementing changes and mentoring employees.

Business Development Manager

• Sep 2009 - Jun 2011

New Business Development for Temporary Housing in the Dallas Metroplex. Responsible for prospecting and gaining new business and delivering service solutions. Partner with Global Account Team to increase visibility, sales, and to strengthen partnerships with clients. Responsible for maintaining client relationships and increase opportunities within the organization. Responsible for developing partnerships and maintaining relationships with apartment communities. Responsible for interviewing clients to determine their companies needs. Prepare and deliver rate and service plans to clients for their relocation and long term project needs. Show less

Senior National Account Coordinator

• Sep 1996 - Jun 2009

Proficiency in Word, Excel, Powerpoint, and other administration duties Training and mentoring other employees Maintaining client relations by in-person visits Leadership role within the company Assigned special projects Strong sales which increased closing ratios Responsible for inside sales with international territory for Relocation Companies ExxonMobil Merger - provided temporary housing and customer service Built strong client relationships Developed a process for tracking sales for ExxonMobil Maintained records for loss of business and customer satisfaction recovery Handled critical accounts to increase business and maintain customer satisfaction Met sales goals and increasing profits Participated on committees to create new procedures and projects to increase closing ratio Client Presentations for territory accounts and Multiple Relocations Companies Provided lead generation Conducted client tours and meetings Performed as a liaison between client, company management, and apartment communities Developed procedures for vacancy control Negotiated pricing to increase company revenue Ensured customer satisfaction Implemented customer service programs Developed employee manual for customer service process Mentored customer service personnel in other regions Reorganizes additional offices to promote greater efficiency Company Promotions: Customer Service Representative to Account Coordinator 1997–1999 Account Coordinator to National Account Coordinator 1999– 2005 National Account Coordinator to Senior Account Coordinator 2005– 2009 Show less

Waitress/Trainer

• 1991 - 1998

Responsible to train new employees on the policies and procedures involved in customer service Represented the restaurant at public relations functions Responsible to train new employees on the policies and procedures involved in customer service Represented the restaurant at public relations functions