Pamms P.

Director of Operations at Servpac Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Central Luzon, Philippines, PH
Languages
  • English Professional working proficiency
  • Filipino Native or bilingual proficiency
  • Kapampangan Native or bilingual proficiency

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Credentials

  • Budgeting and Scheduling Projects
    Coursera
    Apr, 2022
    - Nov, 2024
  • Initiating and Planning Projects
    Coursera
    Apr, 2022
    - Nov, 2024
  • Managing Project Risks and Changes
    Coursera
    Apr, 2022
    - Nov, 2024

Experience

  • Servpac Inc.
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Director of Operations
      • Dec 2022 - Present

  • Connext
    • United States
    • Staffing and Recruiting
    • 200 - 300 Employee
    • Director of Operations
      • May 2022 - Dec 2022

  • Sutherland
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Manager
      • Jan 2017 - Mar 2022

    • Regional Master Coach
      • Feb 2015 - Dec 2016

      Provide support in relation to coaching needs to individual programs with the primary goal of standardizing skill sets, coaching methodologies, consistent coaching protocol, and best practices.

    • Senior Team Manager
      • Jun 2011 - Jan 2015

      Applies a balance management approach with equal emphasis on business and people management results. Builds and manages a team of consultants with a high-level of employee satisfaction and commitment. Determines team readiness requirements and training plans.

    • Team Manager
      • Nov 2008 - May 2011

      Monitors team performance by way of goal planning, process adherence and daily reviews. Conduct performance appraisals and attain all efficiency metrics of the program. Ensure knowledge support to the front liners to continually improve performance of the team and the program.

    • Quality Assurance Analyst
      • Apr 2007 - Oct 2008

      Audits quality and root cause analysis and provides feedback to Team Managers and Trainers. Achieves weekly and monthly quality monitor goals in accordance with account specific goals. Provides performance feedback and input to all monitored calls to increase service quality and customer satisfaction.

  • HGS - Hinduja Global Solutions
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Care Representative
      • Nov 2005 - Dec 2006

Education

  • Holy Angel University

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