Pam Koerper
Vice President, Solution Strategy at SMITH- Claim this Profile
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Bio
Rob Howl
I worked closely with Pam over approximately 18 months as we redesigned B2B eCommerce operations for a major aerospace parts distributor. What impressed me most was her ability to deftly move between topics like front-end experience and design to back-end technology and operations, retain and quickly reference industry/client-specific minutiae, and draw on her deep experience and knowledge of various digital platforms to help us work through major hurdles until the issue was resolved to her (very) high standards which often surpassed our own. All along she never lost sight of the customer experience and helped the entire team maintain the same perspective. She's razor sharp and a blast work with -- I would go to battle again with Pam, without hesitation.
Steve Clark
I really enjoyed working with Pam. She knows how to manage the client and has a plethora of professional experience and knowledge to share.
Rob Howl
I worked closely with Pam over approximately 18 months as we redesigned B2B eCommerce operations for a major aerospace parts distributor. What impressed me most was her ability to deftly move between topics like front-end experience and design to back-end technology and operations, retain and quickly reference industry/client-specific minutiae, and draw on her deep experience and knowledge of various digital platforms to help us work through major hurdles until the issue was resolved to her (very) high standards which often surpassed our own. All along she never lost sight of the customer experience and helped the entire team maintain the same perspective. She's razor sharp and a blast work with -- I would go to battle again with Pam, without hesitation.
Steve Clark
I really enjoyed working with Pam. She knows how to manage the client and has a plethora of professional experience and knowledge to share.
Rob Howl
I worked closely with Pam over approximately 18 months as we redesigned B2B eCommerce operations for a major aerospace parts distributor. What impressed me most was her ability to deftly move between topics like front-end experience and design to back-end technology and operations, retain and quickly reference industry/client-specific minutiae, and draw on her deep experience and knowledge of various digital platforms to help us work through major hurdles until the issue was resolved to her (very) high standards which often surpassed our own. All along she never lost sight of the customer experience and helped the entire team maintain the same perspective. She's razor sharp and a blast work with -- I would go to battle again with Pam, without hesitation.
Steve Clark
I really enjoyed working with Pam. She knows how to manage the client and has a plethora of professional experience and knowledge to share.
Rob Howl
I worked closely with Pam over approximately 18 months as we redesigned B2B eCommerce operations for a major aerospace parts distributor. What impressed me most was her ability to deftly move between topics like front-end experience and design to back-end technology and operations, retain and quickly reference industry/client-specific minutiae, and draw on her deep experience and knowledge of various digital platforms to help us work through major hurdles until the issue was resolved to her (very) high standards which often surpassed our own. All along she never lost sight of the customer experience and helped the entire team maintain the same perspective. She's razor sharp and a blast work with -- I would go to battle again with Pam, without hesitation.
Steve Clark
I really enjoyed working with Pam. She knows how to manage the client and has a plethora of professional experience and knowledge to share.
Credentials
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Adobe Experience Manager 6.0 Business Practitioner
AdobeSep, 2015- Nov, 2024 -
Hybris Business Analyst Certification
hybris softwareOct, 2014- Nov, 2024 -
Social Media and Community Certified
DellSep, 2013- Nov, 2024 -
Search and SEO Certified
DellAug, 2013- Nov, 2024 -
Project Management Professional Certification
Project Management InstituteJul, 2009- Nov, 2024
Experience
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Smith
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Vice President, Solution Strategy
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Oct 2021 - Present
Smith goes beyond the traditional digital agency. We focus on converting our clients’ potential into performance. And, with over 20 years of commerce experience at our core, we bring deep expertise, coupled with an unparalleled passion for results, to every engagement. Working hand-in-hand with our clients, we consistently produce commerce experiences that help brands and businesses do more than simply improve. We help them thrive. Smith goes beyond the traditional digital agency. We focus on converting our clients’ potential into performance. And, with over 20 years of commerce experience at our core, we bring deep expertise, coupled with an unparalleled passion for results, to every engagement. Working hand-in-hand with our clients, we consistently produce commerce experiences that help brands and businesses do more than simply improve. We help them thrive.
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Capgemini
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France
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IT Services and IT Consulting
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700 & Above Employee
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Principal, eCommerce
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Jul 2020 - Sep 2021
As a Client Advisor, I help clients to define the best online strategy to meet their business goals and customer's needs. Collaborate to define projects that meet their timeframe, scope and budgetary limitations. Brainstorm ways to solve and solution for their unique challenges. Foster a business-ROI focused approach to prioritizing financial investment. I am dedicated to helping develop others and to grow our Digital Customer Experience practice.
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Senior Manager, Digital Customer Experience
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Apr 2016 - Jul 2020
Joined new eCommerce Practice in a leadership role, helping to organically grow the organization from ~15 people to 100 in 2.5 years. Oversaw the Business Strategy and Solution Design team, which consists of a team of 35 Business Analysts in various roles within the eCommerce Practice. Digital eCommerce Consultant responsible for helping clients define the best online strategy for their business goals and customer's needs. Help customers prioritize financial investment, be an advocate… Show more Joined new eCommerce Practice in a leadership role, helping to organically grow the organization from ~15 people to 100 in 2.5 years. Oversaw the Business Strategy and Solution Design team, which consists of a team of 35 Business Analysts in various roles within the eCommerce Practice. Digital eCommerce Consultant responsible for helping clients define the best online strategy for their business goals and customer's needs. Help customers prioritize financial investment, be an advocate for their customers, assist with change management, quality assurance, tool training, and deployment strategy and planning. Driving force behind the practice’s first 2 successful new website implementations. Key Project Summaries ● Multi-year digital transformation for a global Chemical company; transformed their eCommerce capabilities by implementing SAP Commerce cloud on CCV2. ● Direct-to-Consumer (D2C) purchasing for B2B OEM client; implemented commerce system, leveraging a third part fulfillment distributor; expanded customer base and market share through this new channel ● Direct-to Consumer (D2C) Subscriptions for B2B Software Division; implemented new business model, shifting from software sales to software subscriptions; Time from design to deployment: a skinny 8 weeks.
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Senior Functional Consultant, eCommerce
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Oct 2015 - Apr 2016
eCommerce Consultant assisting on a large retail/B2C commerce implementation / replatforming. Designed System Integrations and solutions for Order Management and Customer Service, such as discount proration, order status management, payment settlement processing and customer appeasements. Guided client business leaders through requirements and design conversations, directed the junior BA team. Site technologies included Hybris eCommerce platform, responsive UI, BevyUp Co-browse, and… Show more eCommerce Consultant assisting on a large retail/B2C commerce implementation / replatforming. Designed System Integrations and solutions for Order Management and Customer Service, such as discount proration, order status management, payment settlement processing and customer appeasements. Guided client business leaders through requirements and design conversations, directed the junior BA team. Site technologies included Hybris eCommerce platform, responsive UI, BevyUp Co-browse, and Waterfall processes. Show less eCommerce Consultant assisting on a large retail/B2C commerce implementation / replatforming. Designed System Integrations and solutions for Order Management and Customer Service, such as discount proration, order status management, payment settlement processing and customer appeasements. Guided client business leaders through requirements and design conversations, directed the junior BA team. Site technologies included Hybris eCommerce platform, responsive UI, BevyUp Co-browse, and… Show more eCommerce Consultant assisting on a large retail/B2C commerce implementation / replatforming. Designed System Integrations and solutions for Order Management and Customer Service, such as discount proration, order status management, payment settlement processing and customer appeasements. Guided client business leaders through requirements and design conversations, directed the junior BA team. Site technologies included Hybris eCommerce platform, responsive UI, BevyUp Co-browse, and Waterfall processes. Show less
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SapientRazorfish
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United States
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Business Consulting and Services
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500 - 600 Employee
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Senior Director, Business Consulting (eCommerce Strategy & Platform Implementation)
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Mar 2014 - Sep 2015
Enabling companies to attract, convert, retain, and build connections with customers through the implementation and enhancement of cutting edge eCommerce solutions leveraging industry leading omni-channel marketing, commerce, and technology platforms. Key Projects: AVIATION PARTS SITE RE-PLATFORM (B2B) • Guided client business leaders through the eCommerce re-platforming project, from requirements gathering to deployment. • Helped educate the team on platform… Show more Enabling companies to attract, convert, retain, and build connections with customers through the implementation and enhancement of cutting edge eCommerce solutions leveraging industry leading omni-channel marketing, commerce, and technology platforms. Key Projects: AVIATION PARTS SITE RE-PLATFORM (B2B) • Guided client business leaders through the eCommerce re-platforming project, from requirements gathering to deployment. • Helped educate the team on platform capabilities, best-in-class eCommerce features and experiences and provided guidance around scope decisions and priorities. • Managed the team to document and get approval for full site requirements and then supported the development, testing and deployment of the system. PILOT SUPPLIES SITE RE-PLATFORM (B2C) • Oversaw the design phase for a re-platforming effort. • Managed the requirements facilitation process, the documentation and preparation of requirements, provided guidance on priority and scope and assisted with the build phase project plan and approach. Technologies and processes include hybris eCommerce platform, responsive UI, Adobe Analytics, Agile/Waterfall blend. Show less Enabling companies to attract, convert, retain, and build connections with customers through the implementation and enhancement of cutting edge eCommerce solutions leveraging industry leading omni-channel marketing, commerce, and technology platforms. Key Projects: AVIATION PARTS SITE RE-PLATFORM (B2B) • Guided client business leaders through the eCommerce re-platforming project, from requirements gathering to deployment. • Helped educate the team on platform… Show more Enabling companies to attract, convert, retain, and build connections with customers through the implementation and enhancement of cutting edge eCommerce solutions leveraging industry leading omni-channel marketing, commerce, and technology platforms. Key Projects: AVIATION PARTS SITE RE-PLATFORM (B2B) • Guided client business leaders through the eCommerce re-platforming project, from requirements gathering to deployment. • Helped educate the team on platform capabilities, best-in-class eCommerce features and experiences and provided guidance around scope decisions and priorities. • Managed the team to document and get approval for full site requirements and then supported the development, testing and deployment of the system. PILOT SUPPLIES SITE RE-PLATFORM (B2C) • Oversaw the design phase for a re-platforming effort. • Managed the requirements facilitation process, the documentation and preparation of requirements, provided guidance on priority and scope and assisted with the build phase project plan and approach. Technologies and processes include hybris eCommerce platform, responsive UI, Adobe Analytics, Agile/Waterfall blend. Show less
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Director of Online Programs
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Jan 2010 - Feb 2014
Promoted to director-level role with primary responsibility for leading successful platform conversions and subsequent improvements for the Dell.com and Dell.com/support websites, mission-critical sales and support tools. DELL.COM • Directed the launch of Dell’s “Next Gen” eCommerce platform in 175 countries and 26 languages; updated the site's core technology to a new data-driven and business-controlled website utilizing an enterprise Content Management System (CMS). • Optimized… Show more Promoted to director-level role with primary responsibility for leading successful platform conversions and subsequent improvements for the Dell.com and Dell.com/support websites, mission-critical sales and support tools. DELL.COM • Directed the launch of Dell’s “Next Gen” eCommerce platform in 175 countries and 26 languages; updated the site's core technology to a new data-driven and business-controlled website utilizing an enterprise Content Management System (CMS). • Optimized site performance through A/B testing of new ideas and designs. • Drove a 3% increase in revenue per visitor and 2% increase in margin per visitor for Dell's U.S. Consumer and Small & Medium Business website. • Won the 2011 Webby award in the IT Hardware/Software category for the launch of Dell's “Next Gen” shopping experience in Canada. • Received the Dell Platinum Award (the top award within Dell Global Online) for leadership and the successful global implementation of Dell.com shopping. DELL.COM/SUPPORT • Led Product and Program Management groups in the global configuration/launch of 13 new support (post-purchase) applications to improve Dell's website performance, stability, agility and usability. • Headed the agency selection, redesign, planning and deployment of a complete redesign of the Dell.com/support site to focus more on positive customer experience and increased engagement; new site developed using responsive and adaptive technologies and design. • Assigned to lead a high-priority project involving the acceleration of a series of website improvements anticipated to drive $135M in annual savings over the next three years. Succeeded in securing over $18M in funding for year 1.
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Business Strategy, Enterprise Architecture
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Aug 2008 - Dec 2009
• Facilitated sessions documenting current and future Dell-wide business processes to identify future IT projects. • Led project for the design and implementation of Troux Architect for use by the Enterprise Architecture Team.
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IT Manager, Software Testing & Automation
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May 2002 - Jul 2008
Promoted to senior management role, on an accelerated track, in order to lead strategic IT initiatives within a complex, fast-paced organization of over 600 cross-functional professionals. Focused on online testing for the Dell.com website from 5/04 through 7/06, then shifted into the testing of technology systems within global manufacturing sites from 7/06 to 10/07 and finally focused on Test Automation. • Led up to 20 senior project members, managing 20-70 globally dispersed… Show more Promoted to senior management role, on an accelerated track, in order to lead strategic IT initiatives within a complex, fast-paced organization of over 600 cross-functional professionals. Focused on online testing for the Dell.com website from 5/04 through 7/06, then shifted into the testing of technology systems within global manufacturing sites from 7/06 to 10/07 and finally focused on Test Automation. • Led up to 20 senior project members, managing 20-70 globally dispersed software professionals. • Initiated the globalization of Dell's eCommerce platform for EMEA and APJ. • Launched a new eCommerce experience for the premier.dell.com website, a key revenue-generating portal aimed at providing services and support to enterprise customers. • Additionally assigned to manage the Software QA/Testing operations for largest and most complex global manufacturing facility startup opened in recent company history; successfully launched more than 25 new/modified applications for the facility, allowing it to open on time with minimal issues. • Received the first-ever Dell Manager Award for Leadership.
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SBI
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Houston, Texas
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Consultant & Project Manager
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May 1999 - May 2004
Grew from developer to Project Manager and ultimately to Client Engagement Manager in a medium-size and growing Technology Consulting company. industries worked in include online, e-commerce/retail, energy and banking. Key Projects: RETAIL Managed 22-member technical team through a complex end-to-end rewrite of Dell's website; this massive project included major upgrades to the site's shopping cart, browsing, checkout, and order management functionality; led project to… Show more Grew from developer to Project Manager and ultimately to Client Engagement Manager in a medium-size and growing Technology Consulting company. industries worked in include online, e-commerce/retail, energy and banking. Key Projects: RETAIL Managed 22-member technical team through a complex end-to-end rewrite of Dell's website; this massive project included major upgrades to the site's shopping cart, browsing, checkout, and order management functionality; led project to successful launch in the U.S. and Canada within 13 months. Responsibilities included oversight of all Quality Assurance (QA) and Testing for site. ENVIRONMENTAL COMPLIANCE Managed team of 10 from design to deployment on eight-month project with large development team building legal / environmental compliance system. Led requirements-gathering and proposal that won follow-on contract. Delivered system and trained end-users. BANKING Led the development team on a B2B auction marketplace development project for trading bank loans, trade claims, and sovereign trade debt for a financial services client. Guided team through development, testing, load testing, and performance tuning activities. Note: Over the course of 5 years, company operated under the following names: Align Solutions, Luminant Worldwide, Lante Corporation and SBI. Show less Grew from developer to Project Manager and ultimately to Client Engagement Manager in a medium-size and growing Technology Consulting company. industries worked in include online, e-commerce/retail, energy and banking. Key Projects: RETAIL Managed 22-member technical team through a complex end-to-end rewrite of Dell's website; this massive project included major upgrades to the site's shopping cart, browsing, checkout, and order management functionality; led project to… Show more Grew from developer to Project Manager and ultimately to Client Engagement Manager in a medium-size and growing Technology Consulting company. industries worked in include online, e-commerce/retail, energy and banking. Key Projects: RETAIL Managed 22-member technical team through a complex end-to-end rewrite of Dell's website; this massive project included major upgrades to the site's shopping cart, browsing, checkout, and order management functionality; led project to successful launch in the U.S. and Canada within 13 months. Responsibilities included oversight of all Quality Assurance (QA) and Testing for site. ENVIRONMENTAL COMPLIANCE Managed team of 10 from design to deployment on eight-month project with large development team building legal / environmental compliance system. Led requirements-gathering and proposal that won follow-on contract. Delivered system and trained end-users. BANKING Led the development team on a B2B auction marketplace development project for trading bank loans, trade claims, and sovereign trade debt for a financial services client. Guided team through development, testing, load testing, and performance tuning activities. Note: Over the course of 5 years, company operated under the following names: Align Solutions, Luminant Worldwide, Lante Corporation and SBI. Show less
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Luminant Worldwide
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IT Services and IT Consulting
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1 - 100 Employee
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Consultant & Project Manager
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2000 - 2002
See SBI
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Consultant & Lead Developer
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May 1999 - 2000
See SBI
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BSG Alliance
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IT Services and IT Consulting
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1 - 100 Employee
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Manager
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May 1994 - May 1999
see BSG. see BSG.
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BSG
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South Africa
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IT Services and IT Consulting
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300 - 400 Employee
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Manager
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May 1994 - May 1999
Recruited to this boutique IT consulting firm, receiving four promotions in five years from Software Developer to Lead Developer through Team Lead and then to Project Manager. Started as a PowerBuilder / Sybase Developer and worked to Manager role. Worked on many project teams in the Oil and Gas Industry, Services Industry and for the US Military. Projects included a Gas Nominations Applications, Customer and Contract Management system, and Food Service. Recruited to this boutique IT consulting firm, receiving four promotions in five years from Software Developer to Lead Developer through Team Lead and then to Project Manager. Started as a PowerBuilder / Sybase Developer and worked to Manager role. Worked on many project teams in the Oil and Gas Industry, Services Industry and for the US Military. Projects included a Gas Nominations Applications, Customer and Contract Management system, and Food Service.
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Education
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The University of Texas at Austin
BBA, Management Information Systems
Community
