Patient Service Representative

• Mar 2018 - Present

Patient Service Representative

• Mar 2018 - Present

• Register patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart.• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.• Collects payment from patients, applies payments and adjustments to patient accounts in the computer system, and reconciles daily cash reports.• Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.• Provides exemplary customer service; treats patients and coworkers with courtesy and discretion. Greets and directs patients, salespeople, and visitors.• Enters confidential personal health information and financial information into computerized system with a high rate of accuracy. Complies with federal and local laws in ensuring patient privacy.• Reviews medical records for completeness. Show less

Resident Technician

• Aug 2013 - Nov 2016

• Assists with maintaining the safety and wellbeing for resident with mental disorders • Dispense medication to residents at appointed times • Observe and document behavior of clients through use of daily shift notes • Prepare client meals, oversee and assist with cleaning of group home, with the intent of helping residents regain their ability for independent living • Conduct weekly grocery shopping for group home • Filing • Budgeting • Update and log medications upon arrival from pharmacy • Other duties as assigned by group home manager Show less

Clerical

• 2009 - 2013

• Oversee front end operations, including management of cashiers • Handle daily cash flow of front end • Involved in daily safety evaluations of business • Assist in other areas of the business as needed • Oversee front end operations, including management of cashiers • Handle daily cash flow of front end • Involved in daily safety evaluations of business • Assist in other areas of the business as needed