Senior Supervisor

• Apr 2022 - Present

Hostess

• Mar 2021 - Mar 2022

Relate with clients when they arrive and when they are leaving Thank clients for their patronage when they are leaving Communicate with customers while they wait for their drink and food order Ensure complete and consistent cleanliness of the hostess area Be available to answer calls and to greet guests Provide assistance to servers with tallies at shift ends Supervise host book efficiently and oversee clients seating arrangements Handle clients amicably and with understanding whether they have reservation or not Make great and impressive first impression on clients Schedule reservation for guests both in person and over the phone Communicate with supervisors or management on any issue related to customers Handle all cases related to guest courteously and professionally Maintain diplomacy while relating with clients. Show less

Front of House Manager

• Oct 2020 - Mar 2021

Ensuring daily smooth operation of the restaurant Optimization of the restaurant profit through cost control, staff productivity and menu optimization Delegating responsibilities and supervising staff. Staff interviews, recruitment and induction. Train staff to perform allocated roles. Manage inventory. Assist customers with any queries or requests. Responsible for opening and closing of restaurant. Daily cash ups, day end cash up and generate daily reports to be sent to the senior management. Show less

Front of house

• Sep 2018 - Sep 2020

Perform general and routine maintenance check on food and beverage equipment and restaurant premises. Respond to guests inquiries and resolve promptly Display merchandise in a visually appealing manner. Interact with management and co-workers in ensuring best services to customers and guests. Setting up buffet and A'la Carte service, ensure service runs smoothly. Taking guests orders and delivering thier orders accordingly. Perform general and routine maintenance check on food and beverage equipment and restaurant premises. Respond to guests inquiries and resolve promptly Display merchandise in a visually appealing manner. Interact with management and co-workers in ensuring best services to customers and guests. Setting up buffet and A'la Carte service, ensure service runs smoothly. Taking guests orders and delivering thier orders accordingly.

Hostess

• Oct 2017 - Sep 2018

Greetings guests as they enter and putting them on a waiting list as necessary. Providing guests with menus and answering initial questions. Seating guests at tables, preparing cabanas and loungers. Assign guests to tables they prefer, while keeping in mind table rotation so that the servers receive the right amount of guests to serve exceptionally. Engaging with guests to ensure that they are happy with food and service. Responding to complaints and make sure i resolve them. Answering phone calls, taking reservations and answering questions that guests might have. Helping other team members with duties. Providing great customer service and with that being i got promoted to an advanced Host role within 5 months. Show less

Assistant Floor Manager

• Dec 2016 - Oct 2017

Meet and greet guests. Deliver the company experience for guests. Work with the kitchen staff to create a great experience for guests. Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences. Follow up with guests with additional services that enhance the guests experience. Handle guests requests personally and/or as appropriate. Demonstrate the company's values when providing service and teamwork. Oversee all restaurant operations. Process card and cash transactions. Show less

Head waitress, Restaurant Supervisor

• Jan 2014 - Dec 2016

Meet and greet guests. Take reservations using Dineplan, via calls and emails. Explain menu in detail for groups and history of the company. Process card and cash payments. Deliver the company experience for guests. Work with the kitchen staff to create a great experience for guests. Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences. Follow up with guests with additional services that enhance the guests experience. Handle guests requests personally and/or as appropriate. Demonstrate the company's values when providing service and teamwork. Oversee all restaurant operations. Train and supervise restaurant staff. Ensure compliance with food health and safety regulations. Show less

Tasting Room Assistant

• Jan 2013 - Dec 2013