Experience

Bailiwick

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Technical Writer

  • Mar 2010 - Present



MTS, Inc.

• Consultant Technical Writer

  • Apr 2009 - Oct 2009

  Position through WynEdge Software Wrote topics in an Agile development environment on materials testing software. Developed help documentation according to DITA standards. Wrote in style to facilitate accurate language translations and reduce translation costs. Position through WynEdge Software Wrote topics in an Agile development environment on materials testing software. Developed help documentation according to DITA standards. Wrote in style to facilitate accurate language translations and reduce translation costs.



G&K Services

• United States
• Apparel & Fashion
• 700 & Above Employee

• Lead User Performance Analyst

  • Nov 2004 - Jan 2009

  Developed wide variety of training materials and curriculums for large, strategic implementations targeted at both experienced and inexperienced users. Wrote hardware and software documentation, and training materials for wide range of users. Developed online training program for all SAP users, incorporated in a learning management system. Developed online help using various help authoring tools. Tested functionality of web-based store against user stories. Mentored Business Analysts and others on writing. Planned and implemented centralization of documentation control system. Developed templates for company branding and worked with Marketing and PC Support for testing and rollout for corporate-wide use. Implemented and led corporate-wide SharePoint and Captivate user group. Researched, recommended and implemented application for protecting documentation. Administered complex system for controlling access to locked documents.



ADC

• United States
• Telecommunications
• 700 & Above Employee

• Lead Technical Writer

  • Aug 1997 - Jun 2004

  Planned, researched and produced documentation including: software and hardware user manuals, help systems, reference manuals, technical service bulletins, marketing materials, proposal sections, and many other materials for cable telephony and IP cable customers. Designed and managed extranet site for customers and field service engineers to enable critical, 24-hour operation. Championed and incorporated division-wide procedures and processes for quality assurance and compliance with ISO standards. Supervised permanent and contract writers on a continuing basis. Collaborated with documentation managers to establish ADC Information Developers Council for standardized customer documentation and job descriptions corporate-wide. Supervised permanent and contract writers on a continuing basis. Collaborated with documentation managers to establish ADC Information Developers Council for standardized customer documentation and job descriptions corporate-wide.



Net Perceptions

• Consultant Techical Writer

  • Apr 1997 - Aug 1997

  Wrote API, UNIX and NT system reference guides for major Internet business customers. Edited Java, Perl and C++ code. Wrote API, UNIX and NT system reference guides for major Internet business customers. Edited Java, Perl and C++ code.



Treasury Services

• Consultant Technical Writer

  • Apr 1996 - Apr 1997

  Developed system administration-level documentation for configuring Oracle and UNIX-based systems. Wrote documentation from design specifications to enable non-technical users in the banking industry. Wrote technical reference guide targeted at programmers and business analysts. Developed system administration-level documentation for configuring Oracle and UNIX-based systems. Wrote documentation from design specifications to enable non-technical users in the banking industry. Wrote technical reference guide targeted at programmers and business analysts.



Network Systems Corporation

• Consultant Technical Writer

  • Dec 1995 - Apr 1996

  Wrote user guides for network system components such as bridges and routers, and protocol and security software using FrameMaker on UNIX. Impoved readability by incorporating user design principles in documentation. Wrote user guides for network system components such as bridges and routers, and protocol and security software using FrameMaker on UNIX. Impoved readability by incorporating user design principles in documentation.