Pamela Nikka Briones-Romero

Software Engineer at Safeway Philtech Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Philippines, PH
Languages
  • English Professional working proficiency
Skills

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Aug, 2021
    - Oct, 2024
  • Javascript
    Orange and Bronze Software Labs
    Sep, 2019
    - Oct, 2024
  • Web Development Course
    Phoenix One Knowledge Solutions, Inc.
    Apr, 2015
    - Oct, 2024
  • Certified Cabling Test Technician (CCTT) Associate Course
    Fluke Networks
    Nov, 2008
    - Oct, 2024

Experience

  • Safeway Philtech Inc.
    • Philippines
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Software Engineer
      • Mar 2016 - Present

      • Provide all facets of support concerning POS, Fuel and Retail Web Applications such as, but not limited to, incident investigation and resolution, minor work enhancement delivery, permanent fixes identification and delivery, and support tools development.• Participates in projects and takes on roles such as validator, designer, tester and/or implementer when needed.• Communicates with external and internal customers onshore via email, IMs, or conference calls.• Coordinates with other IT groups and/or external vendors to address application issues.• Perform proactive support services which may result in early detection of incidents.• Maintain and update workarounds and proactive management of supported applications or Configuration items in knowledge database.

  • SYKES Philippines
    • Philippines
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Agent
      • Feb 2015 - Mar 2016

      • Attracts potential customers by answering product and service questions; suggesting information about other product and services.• Resolves product or service problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Contribute to team effort by accomplishing related results. • Attracts potential customers by answering product and service questions; suggesting information about other product and services.• Resolves product or service problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Contribute to team effort by accomplishing related results.

  • Alorica
    • United States
    • Outsourcing/Offshoring
    • 700 & Above Employee
    • Account Management Support (AT&T Voice Porting)
      • May 2014 - Nov 2014

      • Answering inbound calls, answering calls through chat and doing back office support• Communicating with the Tier 2 Agents, Sales and Premise Technicians regarding with the Voice or telephone number order issues in case of having a problem with releasing it from other telecommunications provider• Processing the customer’s Voice orders using CRM and other company tools to resolve issues• Processing errors in the system and doing outbound calls to the customer to provide resolution • Answering inbound calls, answering calls through chat and doing back office support• Communicating with the Tier 2 Agents, Sales and Premise Technicians regarding with the Voice or telephone number order issues in case of having a problem with releasing it from other telecommunications provider• Processing the customer’s Voice orders using CRM and other company tools to resolve issues• Processing errors in the system and doing outbound calls to the customer to provide resolution

  • HotelsCombined.com
    • Australia
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Content Support Staff
      • Jun 2011 - May 2014

      • Researching hotels and landmarks to locate the right geo coding in the database• Resolving issues in database like merging duplicate hotels or landmarks • Matching hotels and landmarks to other hotel search engine sites to make it accurate for the customers or internet users• Creating boundaries in different cities to avoid incorrect address or city in an specific hotel and landmark • Researching hotels and landmarks to locate the right geo coding in the database• Resolving issues in database like merging duplicate hotels or landmarks • Matching hotels and landmarks to other hotel search engine sites to make it accurate for the customers or internet users• Creating boundaries in different cities to avoid incorrect address or city in an specific hotel and landmark

Education

  • Free Code Camp
    Full Stack Web Development Certification, Computer Software Engineering
    2016 - 2017
  • AMA Computer College Legazpi Campus
    Bachelors of Science, Information Technology
    2007 - 2011
  • Divine Word College of Legazpi
    High School
    2003 - 2007

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