Experience

JNR Adjustment Company, Inc

• United States
• Financial Services
• 1 - 100 Employee

• Claims Specialist

  • Aug 2018 - Present

  Minneapolis, Minnesota, United States Analyze, negotiate, and settle property damage claims for public utility companies. Review and analyze claims to identify responsible parties. Assessing causation and liability based on facts of claim. Pursue insurance carriers to negotiate settlements.



Variant Insurance Group

• United States
• Insurance
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2017 - Nov 2017

  Maple Plain MN Part-time position - looking for full time Case management for Home, Auto and Commercial Insurance. Inbound/outbound calls to Insured's and Carriers Service Change requests Daily follow ups Mail and other office duties as assigned



Humera/Professional and Administrative Staffing

• Customer Service Representative

  • Nov 2016 - Feb 2017

  MPLS MN Temp position - left for permanent position Identify, research and resolve member concerns in call center enviroment Answer Benefits and Claims concerns Handling escalated calls when needed. Maintin Stats for quality, calls, time on call and errors



Self Employed

• Real Estate
• 1 - 100 Employee

• Agent Contractor/ Customer Appointments

  • May 2016 - Nov 2016

  Home Not enough business - reason for leaving Assist advisor setting appointments mailings Appointments for Annual reviews



Ameriprise Financial Services, Inc.

• United States
• Investment Banking
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2015 - Apr 2016

  Downtown Mpls, MN Lengthy commute - reason for leaving Case Management for Financial Planning Advisors Inbound/Outbound calls Change requests and status on cases Daily follow ups and email responses to questions on cases.



American Senior Benefits

• United States
• Insurance
• 1 - 100 Employee

• Insurance Agent

  • 2015 - 2015

  Maple Grove, MN Company not a good fit - reason for leaving Agent to Sell Med Supplements and other products. Make outboung calls to set up appointments for portential sales



Farmers Insurance - Huotari Agency

• CSR

  • Dec 2013 - Sep 2014

  Buffalo Minnesota Need higher paying position - reason for leaving. Inbound/outbound calls Change requests Quotes - home and auto Set up appointments Cross selling



COUNTRY Financial®

• United States
• Insurance
• 700 & Above Employee

• CSR

  • May 2013 - Dec 2013

  Buffalo Minnesota Agent Quit - unable to meet sales quota - reason for leaving Customer Service/Inbound/outbound calls Change requests/Appointment setting Quotes - home and auto Cross selling



Associated Insurance Agency of PA, Inc.

• Insurance

• CSR

  • Jan 2013 - Mar 2013

  Brooklyn Park MN Lengthy commute reason for leaving. Servicing Home and Auto changes for assigned Agent. Processing New Business applications.



DCM Services

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Nov 2010 - Feb 2012

  Company relocation - Lengthy commute after relocation. Collections/Inbound Call Center Making payment arrangements Processing & Taking payments Gathering Details on Probates & Trusts