Pamela Ure

IT Helpdesk Administrator at SolAero Technologies Corp
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Contact Information
us****@****om
(386) 825-5501
Location
MX

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Credentials

  • Cybersecurity Awareness: Building Your Cybersecurity Vocabulary
    LinkedIn
    Mar, 2021
    - Sep, 2024
  • DoD Mandatory Controlled Unclassified Information
    Counter Intelligence and Security Agency
    Dec, 2020
    - Sep, 2024
  • Developing Your Emotional Intelligence
    LinkedIn
    Nov, 2020
    - Sep, 2024
  • Digital Transformation
    LinkedIn
    Nov, 2020
    - Sep, 2024
  • Cert Prep: CompTIA Security+ Exam (SY0-501): The Basics
    LinkedIn
    Oct, 2020
    - Sep, 2024
  • Learning ITIL®
    LinkedIn
    Oct, 2020
    - Sep, 2024
  • Google IT Support Professional Certificate
    Coursera
    Apr, 2019
    - Sep, 2024
  • IT Security: Defense against the digital dark arts
    Coursera
    Apr, 2019
    - Sep, 2024
  • System Administration and IT Infrastructure Services
    Coursera
    Oct, 2018
    - Sep, 2024
  • Operating Systems and You: Becoming a Power User
    Coursera
    Aug, 2018
    - Sep, 2024
  • The Bits and Bytes of Computer Networking
    Coursera
    Apr, 2018
    - Sep, 2024
  • Technical Support Fundamentals
    Coursera
    Mar, 2018
    - Sep, 2024
  • Security Pro
    TestOut Continuing Education
    Feb, 2015
    - Sep, 2024
  • Network Security Pro
    TestOut Continuing Education
    Jan, 2015
    - Sep, 2024
  • PC PRO
    TestOut Continuing Education
    Dec, 2014
    - Sep, 2024

Experience

  • SolAero Technologies Corp
    • IT Helpdesk Administrator
      • Oct 2016 - Present

      Working full time providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, determines and implements solution. Responsible for managing and maintaining mobile equipment and software used by mobile authorized users (e.g., smartphones, experience with both IOS and android devices from Verizon. Provides the customer with regular communication regarding status of repair/install including notification when repairs are complete. Experience with Windows 10, Microsoft 0365, Microsoft Intune, Configuration Management, Active Directory and Group Policy. Manages Devices with Microsoft Intune, configure devices so they meet security standards, see reports on users and devices that are compliant and not compliant. Show less

    • Quality Assurance Technician
      • Mar 2015 - Oct 2016

Education

  • Brown Mackie College Albuquerque
    Associate’s Degree, Information Technology
    2012 - 2015

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