Experience

Security Watchdog, Part of Capita Plc

• Implementation Executive

  • Jul 2019 - Present

• Transition SME

  • Oct 2017 - Jul 2019

  Build and functionality testing of new in house system

• Screening Executive

  • Sep 2016 - Oct 2017

  Screening executive with a portfolio of candidates for selected clients. Verification and reporting information checked against clients criteria. Ensuring complete Data Proctection at all times.



WINDERMERE DEVELOPMENTS LIMITED

• United Kingdom
• Business Consulting and Services

• Company Secretary

  • Jan 2005 - Present

  Over seeing all the companies administration, including PAYE, VAT, preparation of yearly accounts for the accountant. Travel plans, expenses and business opertunaties. Over seeing all the companies administration, including PAYE, VAT, preparation of yearly accounts for the accountant. Travel plans, expenses and business opertunaties.



British Gas Business

• United Kingdom
• Utilities
• 700 & Above Employee

• Credit Account Analyst / Transformation Business Analyst

  • Mar 2009 - Mar 2012

  Designed a suite of reporting tools for a newly developed team. Offered continual forward business planning. Joined the project team offering business readiness, helping to push forward a new bespoke in house operating system. Analysed high value credit balance accounts ensuring correct before contacting customers enabling correct refund made. Designed a suite of reporting tools for a newly developed team. Offered continual forward business planning. Joined the project team offering business readiness, helping to push forward a new bespoke in house operating system. Analysed high value credit balance accounts ensuring correct before contacting customers enabling correct refund made.



Aurum Holdings

• United Kingdom
• Retail
• 100 - 200 Employee

• Retail Operations Analyst and Administrator / Commercial Analyst

  • May 2006 - Feb 2009

  Production of weekly, monthly and yearly reports from store managers to directors. Monitored stores against budget, incentive and discount targets. Managed stores cleaning contracts. Monitored and first point of call for courier and mystery shopping program. Assisting with Marketing Promotions Manager with company events both social and business. Reviewed and monitored operational practices and processes ensuring up to date and fit for purpose. Responsible for continual process improvement in partnership with the management team. Project managed new web site creation and bespoke end user operating system.

• Helpline Supervisor

  • Aug 2003 - May 2006

  First point of contact for both internal and external customers. Lead, motivated, managed and developed a team of 7 Helpline Controllers. Resolution contact for hierarchical escalations. Staff recruitment.



Next Directory

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Service Team Lead

  • Apr 1998 - Aug 2003

  Team leader for a team of customer service advisors. Point of contact for customer complaint escalations. Account authorisation. Resource management. Recruitment. Deputising for the Duty Managers. Team leader for a team of customer service advisors. Point of contact for customer complaint escalations. Account authorisation. Resource management. Recruitment. Deputising for the Duty Managers.