Pamela Taylor

Concerto Associate Senior PMO at Concerto Partners
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • Afrikaans -
  • Basic Mandarin -
  • Basic Cantonese -

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5.0

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Richard O'Connor

Pam and I worked together on an assignment at RDG. She was the backbone of the team, providing helpful support along the way. Her warm, collaborative approach was a breath of fresh air. She was a strong team player, always willing to go above and beyond to help. I would recommend Pam to anyone looking for a highly capable PMO who can work across all levels of the organisation.

Adam Stork

Pam and I worked together on a large scale transformation programme. She was at the heart of us achieving our challenging milestones and having a programme that we could be proud to be part of. More than that, she helped to bind the team together. I am sure our paths will cross again in the future!

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Credentials

  • Mental Health First Aider
    Mental Health First Aid (MHFA) England
    Jun, 2018
    - Oct, 2024
  • P3O® Certifications
    AXELOS Global Best Practice
    Jan, 2017
    - Oct, 2024
  • ITIL Foundation Level
    AXELOS Global Best Practice
  • PRINCE2® Foundation and Practitioner Certification Training
    AXELOS Global Best Practice

Experience

  • Concerto Partners
    • Business Consulting and Services
    • 1 - 100 Employee
    • Concerto Associate Senior PMO
      • Mar 2023 - Present

      Engaged to provide structure and assurance for a complex company-wide initiative for Sage Homes. Reporting to Programme Director.

    • Concerto Associate, Senior PMO
      • Aug 2022 - Feb 2023

      Engaged to set up a programme-level PMO for Rail Delivery Group (RDG), for a complex, large-scale transformation programme delivering three inter-related major projects, leading to long-term industry-wide transformation. Coached incoming project team, then designed and implemented a cutover plan to an in-house PMO. Reported to Programme Director.• Conducted workshops and supported PMs to shape a 12-month programme plan• Managed dependencies to ensure alignment between projects, BAU activities and industry sector• Developed RAID log with PMs, then ran risk workshop with exec team to enhance mitigations• Managed resources by identifying costs and gaps in programme or BAU resources• Agreed governance with corporate PMO and supported programme with gate reviews• Introduced templates, logs and reporting structure, instilling regular drumbeat and rhythmKey Achievements:• Direct relationship with the exec team to give a clear view of dependencies, risks and resources required for delivery• Built a multi-year transformation roadmap to support the business beyond programme closure Show less

  • Taylored PMO Ltd
    • Director
      • Aug 2022 - Present

      Providing structure and transparency for complex, large-scale transformation programmes and portfolios, setting them up for success, and then ensuring their delivery. Providing structure and transparency for complex, large-scale transformation programmes and portfolios, setting them up for success, and then ensuring their delivery.

  • Thames Water
    • United Kingdom
    • Utilities
    • 700 & Above Employee
    • Portfolio Manager, Central Portfolio Office
      • Oct 2021 - Apr 2022

      Assigned to improve the capital investment process for Digital Transformation in a utilities company. Reported to Portfolio Director. Digital portfolio value £300m over the five-year regulatory period• Provided a forward view of pipeline investment opportunities for strategic planning, highlighting risks and driving decision-making. • Oversaw change control of the portfolio, delivering stability and control over the number of projects• Scrum master for cross-matrix working group to identify pain points and deliver solutions• Provided guidance to PMs through coaching and published guidance, notably increasing the quality of business case submissions.Key Achievements:• CTO was impressed with Agile ways of working, encouraging rollout to the wider business unit Show less

    • Portfolio Manager, Cost Transformation
      • Nov 2019 - Oct 2021

      Required to set up and lead ten change agents to deliver and embed a high-profile enterprise-wide cost management capability. Reported to Programme Director.• Set up a PMO team to define governance, standards and processes to hold business to account• Developed and produced management information for Tier 1 exec review and decision-making• Business partnered with PMs and Finance team to agree metrics/KPIs for monitoring benefits• Improved and embedded a Project and Portfolio Management (PPM) tool to monitor benefits• Set up and delivered business-wide training to introduce and embed best practice• Conducted regular retrospectives to ensure continuous improvement during delivery• Oversaw effective handover of the capability into the businessKey Achievements:• Used Agile to remain abreast of constant change and manage complexity• Successfully achieved financial savings target of £220m over 2 years Show less

    • PMO Manager, Water Networks
      • Mar 2019 - Oct 2019

      Led a PMO team of three, supporting the Head of Portfolio and Programmes to deliver the Target Operating Model for a complex transformation programme.• Created a single view of the transformation plan for the business unit• Gained control and visibility of all change activity across Water Networks business unitKey Achievements:• Led a prioritisation exercise with technical and leadership teams, reducing the portfolio by a third. This released capacity to drive forward the transformation agenda. Show less

    • PMO Lead, Workflow Management Programme
      • Apr 2018 - Feb 2019

      Programme PMO supporting Programme Manager and four project managers delivering a transformational programme to streamline workflow. • Compiled integrated programme plan, tracked tasks and held PMs to account• Secretariat for Steering Board and Transformation Boards, compiling monthly management informationKey Achievements:• Introduced a risk heatmap for active risk and issue management across workstreams, allowing for clearer visibility of risks and improved decision making.

    • PMO analyst, Water Transformation & Change
      • Aug 2015 - Mar 2018

      Supported PMO Manager to provide governance for business unit transformation programmes• Gate keeper and owner of the business-wide change framework• Performed gate reviews, ad hoc audits and health checks for 12 transformation programmes• Conducted project closure reviews and lessons learned workshops• Supported and deputised for PMO manager and programme managers as requiredKey Achievements:• Adapted the change framework to accommodate for Lean methodology, providing subject matter expertise to PMs on best practice and how to structure their projects Show less

  • itec intelligent services
    • United Kingdom
    • Telecommunications
    • Project Manager
      • May 2015 - Jul 2015

      Delivery of hardware and software installations to time, scope, and budget • Resource management of global third party contractors • Management of multinational deployment of software upgrade Key Achievements: • Developed and piloted a new service offering in logistics management Delivery of hardware and software installations to time, scope, and budget • Resource management of global third party contractors • Management of multinational deployment of software upgrade Key Achievements: • Developed and piloted a new service offering in logistics management

  • CDG_Group
    • Thailand
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • PMO Manager
      • Apr 2013 - Mar 2015

      CDG is a digital integrator which, through innovative technology, helps transform large public and private sector enterprises into digitally enabled, agile, ultra-competitive businesses. Key Achievements: • Built a corporate PMO, including standard change framework, reporting and templates • End-to-end implementation of Project and Portfolio Management (PPM) tool • Conducted training workshops to embed new procedures CDG is a digital integrator which, through innovative technology, helps transform large public and private sector enterprises into digitally enabled, agile, ultra-competitive businesses. Key Achievements: • Built a corporate PMO, including standard change framework, reporting and templates • End-to-end implementation of Project and Portfolio Management (PPM) tool • Conducted training workshops to embed new procedures

    • Office Manager
      • Apr 2009 - Feb 2012

      Oversaw day to day running of back office operations. Reduced operational costs by £46 000 p.a. through business relocation. Supplier rationalisation project resulting in saving of £200 000 p.a. Oversaw day to day running of back office operations. Reduced operational costs by £46 000 p.a. through business relocation. Supplier rationalisation project resulting in saving of £200 000 p.a.

  • Airinmar
    • United Kingdom
    • Aviation & Aerospace
    • 1 - 100 Employee
    • Business Manager
      • Aug 2001 - Jun 2003

      Managed the repairs of aircraft components for the Qantas Airways account, negotiating with international vendors for optimal repair costs and timely delivery Managed the repairs of aircraft components for the Qantas Airways account, negotiating with international vendors for optimal repair costs and timely delivery

  • SvMet Engineering SA de CV
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Engineering Consultant, Project Engineer
      • Sep 2000 - Jun 2001

      Consulted internationally with various steelmakers, introducing process changes to improve steel quality. Clients included Arrium Limited in Australia, Mittal Steel in South Africa and Feng Hsin Iron and Steel in Taiwan Consulted internationally with various steelmakers, introducing process changes to improve steel quality. Clients included Arrium Limited in Australia, Mittal Steel in South Africa and Feng Hsin Iron and Steel in Taiwan

  • ArcelorMittal South Africa
    • Primary Metal Manufacturing
    • 700 & Above Employee
    • Product Engineer
      • Jan 1995 - Jul 2000

      Product engineer for major steelmaking company in South Africa. Experience with basic oxygen furnace steel manufacturing, hot rolled products, plate mill products including heat treatment. Conducted investigations using non-destructive and destructive testing and scanning electron microscopes Product engineer for major steelmaking company in South Africa. Experience with basic oxygen furnace steel manufacturing, hot rolled products, plate mill products including heat treatment. Conducted investigations using non-destructive and destructive testing and scanning electron microscopes

Education

  • University of the Witwatersrand
    B Sc Eng (Met & Mat)
    1991 - 1994
  • KeyedIn
    2014 - 2014
  • Activia Training
    Project Management Fast Track
    2014 - 2014
  • Damelin
    Damelin Certificate in Public Relations
    1996 - 1996
  • The Knowledge Academy
    P3O Practitioner
    2017 - 2017
  • PMO Learning
    Portfolio Management and the PMO
    2021 - 2021

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