Pamela Rouse
Library Aide at Berkeley Public Library (CA)- Claim this Profile
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Topline Score
Bio
LinkedIn User
Pam is an earnest, conscientious team player who is easy to train and self-motivated once taught. She is polite and friendly with customers and cares about the service she provides to them. During her tenure at Nolo, she used a wide variety of systems for tasks ranging from accounting-related to order/inventory mgmt, so multi-tasking and managing shifting priorities is something she is well-versed in. You will find Pam a solid addition to any team.
LinkedIn User
Pam is an earnest, conscientious team player who is easy to train and self-motivated once taught. She is polite and friendly with customers and cares about the service she provides to them. During her tenure at Nolo, she used a wide variety of systems for tasks ranging from accounting-related to order/inventory mgmt, so multi-tasking and managing shifting priorities is something she is well-versed in. You will find Pam a solid addition to any team.
LinkedIn User
Pam is an earnest, conscientious team player who is easy to train and self-motivated once taught. She is polite and friendly with customers and cares about the service she provides to them. During her tenure at Nolo, she used a wide variety of systems for tasks ranging from accounting-related to order/inventory mgmt, so multi-tasking and managing shifting priorities is something she is well-versed in. You will find Pam a solid addition to any team.
LinkedIn User
Pam is an earnest, conscientious team player who is easy to train and self-motivated once taught. She is polite and friendly with customers and cares about the service she provides to them. During her tenure at Nolo, she used a wide variety of systems for tasks ranging from accounting-related to order/inventory mgmt, so multi-tasking and managing shifting priorities is something she is well-versed in. You will find Pam a solid addition to any team.
Credentials
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Duolingo French Fluency: Elementary (Estimated)
DuolingoDec, 2015- Nov, 2024
Experience
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Berkeley Public Library (CA)
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United States
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Libraries
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1 - 100 Employee
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Library Aide
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Aug 2022 - Present
Began new position with the City of Berkeley/ Berkeley Public Library on 18 July 2022. Current duties include: - shelving - retrieving circulated materials from the book drop - sorting circulated library materials utilizing AMH and putting on appropriate carts/ transit bins - sorting and check-in transit Hold materials, shelving onto hold shelves in the correct order. - paging hold item requests, checking in materials, and shelving on Hold shelves in the correct order. - shelf reading - engaging/assisting patrons at a low-level (directing patrons to the restroom, departments, and book sections) - redirecting patrons to the information/ service desk as needed - engaging and following through in small shelving/ shifting projects - assisting in library outreach events (End of Summer 2022 and West Side Car Show as examples) - closing procedures Show less
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San Francisco Public Library
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United States
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Libraries
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300 - 400 Employee
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3602 Library Page
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Dec 2021 - Mar 2022
Started on 27 November 2021. Duties include(d): -shelving -pulling books from dropbox -checking books in using Sierra program - sorting books to appropriate transit - shelving hold books for patron pick-up. -assisting patrons with new library cards, instructing basic use of computer catalog, self-checkout, and printer terminal. - assisting patrons with checking books out (including Link+ / ILL) - periodic shelf reading - opening and closing procedure of the library Started on 27 November 2021. Duties include(d): -shelving -pulling books from dropbox -checking books in using Sierra program - sorting books to appropriate transit - shelving hold books for patron pick-up. -assisting patrons with new library cards, instructing basic use of computer catalog, self-checkout, and printer terminal. - assisting patrons with checking books out (including Link+ / ILL) - periodic shelf reading - opening and closing procedure of the library
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California State University - East Bay
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United States
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Higher Education
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700 & Above Employee
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Graduate Teaching Assistant
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Oct 2019 - Dec 2021
Fall 2021 [Aug 2021- Dec 2021] **Virtual**PT Large-enrolled class Instructional support for remote undergraduate history courses for Fall 2021. Assists in facilitating breakout/group discussions, review of assignments, and grading with Globalyceum and BlackBoard.
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Graduate Teaching Assistant
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Aug 2020 - Dec 2020
PT Large-enrolled class Instructional support for remote undergraduate history courses for Fall 2021. Assists in facilitating breakout/group discussions, review of assignments, and grading with Globalyceum and BlackBoard.
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Graduate Teaching Assistant
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Oct 2019 - Dec 2019
Part-time Large-enrolled class Instructional support for undergraduate history courses. Assisted 4-5 hours a week with grading, (make-up exams, extra credit projects) and facilitating with BlackBoard). Was a late-semester addition as the work was contingent on the number of students enrolled in the particular class.
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Barnes & Noble, Inc.
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United States
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Retail
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700 & Above Employee
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Book Seller- temp
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Nov 2020 - Jan 2021
Part-Time Seasonal Bookseller Part-Time Seasonal Bookseller
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Disneyland Resort
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United States
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Entertainment
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700 & Above Employee
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Hostess/ Back of House Stocking
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Sep 2004 - Feb 2005
Seasonal Customer Service Hostess in World of Disney retail store; assisted guests in collectibles/art department, worked register and assisted guests. Also worked back of house merchandise shifts stocking floor and displays. Assisting guests and ensuring new stock brought to floor in timely fashion. Seasonal Customer Service Hostess in World of Disney retail store; assisted guests in collectibles/art department, worked register and assisted guests. Also worked back of house merchandise shifts stocking floor and displays. Assisting guests and ensuring new stock brought to floor in timely fashion.
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Nolo
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United States
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Legal Services
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1 - 100 Employee
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inbound CSR
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Apr 2002 - Aug 2003
Inbound Call Center Customer support: - order processing - order inquiries, - light technical support (software questions) - answering emails and physical mail inquiries & book orders - light filing Inbound Call Center Customer support: - order processing - order inquiries, - light technical support (software questions) - answering emails and physical mail inquiries & book orders - light filing
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Westaff
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United States
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Staffing and Recruiting
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400 - 500 Employee
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Essential Employee
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Jun 2000 - Mar 2002
Temp; general clerical: typing, phones, filing, convention-related work, inbound call center, customer service, very light tech support (telco company). Temp; general clerical: typing, phones, filing, convention-related work, inbound call center, customer service, very light tech support (telco company).
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Barnes & Noble, Inc.
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United States
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Retail
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700 & Above Employee
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Lead Bookseller
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Mar 2000 - Jul 2000
- shelve books- assist customers with questions, locate items, and sell books and media- operate point of sale system- light typing and computer use
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Newstand Coordinator
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Mar 1999 - Mar 2000
- Create and Merchandise Newsstand and other displays according to company matrix- Shelve/ restock magazines and books on the floor - Re-order special edition magazines as needed - Pull magazines and books / process returns- Cashwrap bank (make change for large bills)- Cashwrap back-up assistance ( and breaks) - Mail parcels (phoned-in book/ media orders) from local USPS branch- Customer Service as part of a Fulltime Bookseller description
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Bargain Coordinator
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Oct 1997 - Mar 1999
- Create and Merchandise displays according to company matrix- Shelve/ restock books on the floor - Re-order books and other materials for Bargain Dept.- Pull books/ process returns - Merchandise special sales and holiday displays including greeting cards and calendars- Cashwrap back-up assistance- Customer Service as part of a Fulltime Bookseller description
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Lead Bookseller
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Jul 1996 - Oct 1997
- shelve books- assist customers with questions, locate items, and sell books and media- operate point of sale system- light typing and computer use- information desk/ phones
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US Army
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United States
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Armed Forces
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700 & Above Employee
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31V / Logistics / Unit Mail Clerk
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1986 - 1989
While serving three years active duty, I attended 31V (radio repair) school in Ft Sill OK; I served with 7th Army HHC at the Combined Arms Training School in Vilseck, Germany from Jan 1987 til June of 1989. Here I was attached to their Logistics Division in a 31V capacity, assisting as calibration coordinator for company equipment, and back-up and eventual Impound/Strip Yard Coordinator. From approximately August of 1988 til June of 1989, I was a certified mail handler in the HHC mailroom when the postal unit pulled out of Vilseck. Show less
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Education
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2019 - 2025
San Jose State University
Master of Library & Information Science - MLIS -
2019 - 2022
California State University - East Bay
Master's degree, Public/Applied History -
2017 - 2019
California State University - East Bay
Bachelor of Arts - BA, History -
2014 - 2017
Berkeley City College
Associate of Arts - AA-T, History -
1983 - 1986
Westfield HS
high school diploma, History/ English
Community
