Pamela Ray
Assistant Manager Customer Service at SS Group India- Claim this Profile
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Bio
Experience
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SS Group
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India
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Real Estate
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1 - 100 Employee
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Assistant Manager Customer Service
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Sep 2013 - Present
• Handling and resolving existing Client’s queries (Walk-Ins, Emails and Over the Phone relating to project and well versed with the using of Software Pinga for functioning. • Ensuring that the demands are raised on time as per the milestone achieved for the different projects. • Process Data and prepare monthly statements and daily transaction reconciliation. • Representing Company and Client interests in planning and organising meetings and fund raising. • Built and maintained business relations with Clients and Channel Partners for generating Sales. • Assisting Clients for undertaking various transactions in their Pre-Sale Documentation process with the Application Form, execution of Flat Buyer Agreement and Allotment of their purchased unit. • Assisting the buyers in Post-Sale processes for Name Addition/ Deletion/ Substitution/Transfer/ Re-Allotment, Termination/ Cancellation/Buy Back, Registration and Mutation. • Coordinating with the different departments within the organisation like accounts, construction, legal and etc. for quick and smooth functioning. • Ability to work comfortably with people from diverse background and experience. • Dealing with Channel Associates/ Broker for payments and client documents. • Create loyalty and return business through excellent CRM practice. Show less
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Advizory & Beyond
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Real Estate
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1 - 100 Employee
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AGM – Sales & Marketing
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Aug 2009 - Aug 2013
• Expertise in Customer Service, Office Management and Marketing Activities. • Enhance brand image, acceptability and positioning, resulting in increased sales and consistent growth in business opportunities. • Assisting customers in their decision making process. • Responsible to maintain the data base of the clients and updating them regarding different proceedings of their purchased Units • Gathering information using the internet and other sources extensively to search for business information, expansion and monitor competitors’ campaign. • Generating leads for new business by running promotional mailers, cold calling etc. • Tapping the concerned person (CEO/CFO/VP/Heads of Concerned Division) for investment / leasing and coordinating for the meetings with them . • Handling Residential Queries & Commercial Investments of Noida & Gurgaon • Handling the Team of Five surveyors and coordinating work activities with them. • Selling Experience of Hi-End and Luxury Residential Projects at the Prime location of City to HNI’s. • Conducting and taking active participation in Exhibitions and Promotions of our Product (We have done Supertech’s Exhibition in Dubai). • Checking the surveys and making the weekly and monthly report of the Team. ACHIEVEMNT: Awarded as The Versatile Employee of the Company. Show less
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Realistic Realtors
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India
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Real Estate
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100 - 200 Employee
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Manager Business Development - Corporate Leasing
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Jan 2008 - Jul 2009
JOB DESCRIPTION: • Searching for Top and upcoming corporate’s for business expansion. • Tapping the concerned person (CFO / VP) for investment / leasing. • Arranging and co-coordinating for the meeting with them. • Handling all the correspondences / mails regarding their requirement & queries. • Checking the surveys and making the weekly and monthly report of the Team. JOB DESCRIPTION: • Searching for Top and upcoming corporate’s for business expansion. • Tapping the concerned person (CFO / VP) for investment / leasing. • Arranging and co-coordinating for the meeting with them. • Handling all the correspondences / mails regarding their requirement & queries. • Checking the surveys and making the weekly and monthly report of the Team.
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Heidrick & Struggles
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United States
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Business Consulting and Services
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700 & Above Employee
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Jr. Quality Analyst
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Apr 2007 - Dec 2007
JOB DESCRIPTION: • Researching about companies (Industries) • Researching about Candidates • Checking the quality of the database (Search Palace), verifying the candidate records according the their practices & Merging records • Doing SIROTA Process, sending and canceling the Client Surveys as per the request of Consultants, Associates and Assistants. Solving other queries of the requestor related to the Surveys. • Prepare MIS reports. ACHIEVMENT: a. Qualified in the worldwide Supply Chain Coding Test Certification. Show less
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Education
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DAV Public School, Ballabhgarh
Human Resources Management/Personnel Administration, General, Marketing