Pamela Ray

Assistant Manager Customer Service at SS Group India
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Contact Information
us****@****om
(386) 825-5501
Location
Delhi, India, IN

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Experience

    • India
    • Real Estate
    • 1 - 100 Employee
    • Assistant Manager Customer Service
      • Sep 2013 - Present

      • Handling and resolving existing Client’s queries (Walk-Ins, Emails and Over the Phone relating to project and well versed with the using of Software Pinga for functioning. • Ensuring that the demands are raised on time as per the milestone achieved for the different projects. • Process Data and prepare monthly statements and daily transaction reconciliation. • Representing Company and Client interests in planning and organising meetings and fund raising. • Built and maintained business relations with Clients and Channel Partners for generating Sales. • Assisting Clients for undertaking various transactions in their Pre-Sale Documentation process with the Application Form, execution of Flat Buyer Agreement and Allotment of their purchased unit. • Assisting the buyers in Post-Sale processes for Name Addition/ Deletion/ Substitution/Transfer/ Re-Allotment, Termination/ Cancellation/Buy Back, Registration and Mutation. • Coordinating with the different departments within the organisation like accounts, construction, legal and etc. for quick and smooth functioning. • Ability to work comfortably with people from diverse background and experience. • Dealing with Channel Associates/ Broker for payments and client documents. • Create loyalty and return business through excellent CRM practice. Show less

    • Real Estate
    • 1 - 100 Employee
    • AGM – Sales & Marketing
      • Aug 2009 - Aug 2013

      • Expertise in Customer Service, Office Management and Marketing Activities. • Enhance brand image, acceptability and positioning, resulting in increased sales and consistent growth in business opportunities. • Assisting customers in their decision making process. • Responsible to maintain the data base of the clients and updating them regarding different proceedings of their purchased Units • Gathering information using the internet and other sources extensively to search for business information, expansion and monitor competitors’ campaign. • Generating leads for new business by running promotional mailers, cold calling etc. • Tapping the concerned person (CEO/CFO/VP/Heads of Concerned Division) for investment / leasing and coordinating for the meetings with them . • Handling Residential Queries & Commercial Investments of Noida & Gurgaon • Handling the Team of Five surveyors and coordinating work activities with them. • Selling Experience of Hi-End and Luxury Residential Projects at the Prime location of City to HNI’s. • Conducting and taking active participation in Exhibitions and Promotions of our Product (We have done Supertech’s Exhibition in Dubai). • Checking the surveys and making the weekly and monthly report of the Team. ACHIEVEMNT: Awarded as The Versatile Employee of the Company. Show less

    • India
    • Real Estate
    • 100 - 200 Employee
    • Manager Business Development - Corporate Leasing
      • Jan 2008 - Jul 2009

      JOB DESCRIPTION: • Searching for Top and upcoming corporate’s for business expansion. • Tapping the concerned person (CFO / VP) for investment / leasing. • Arranging and co-coordinating for the meeting with them. • Handling all the correspondences / mails regarding their requirement & queries. • Checking the surveys and making the weekly and monthly report of the Team. JOB DESCRIPTION: • Searching for Top and upcoming corporate’s for business expansion. • Tapping the concerned person (CFO / VP) for investment / leasing. • Arranging and co-coordinating for the meeting with them. • Handling all the correspondences / mails regarding their requirement & queries. • Checking the surveys and making the weekly and monthly report of the Team.

    • United States
    • Business Consulting and Services
    • 700 & Above Employee
    • Jr. Quality Analyst
      • Apr 2007 - Dec 2007

      JOB DESCRIPTION: • Researching about companies (Industries) • Researching about Candidates • Checking the quality of the database (Search Palace), verifying the candidate records according the their practices & Merging records • Doing SIROTA Process, sending and canceling the Client Surveys as per the request of Consultants, Associates and Assistants. Solving other queries of the requestor related to the Surveys. • Prepare MIS reports. ACHIEVMENT: a. Qualified in the worldwide Supply Chain Coding Test Certification. Show less

Education

  • DAV Public School, Ballabhgarh
    Human Resources Management/Personnel Administration, General, Marketing
    1986 - 2001

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