Experience

J.F. Shea Co., Inc.

• United States
• Construction
• 100 - 200 Employee

• Claims Manager, Risk Management

  • May 2021 - Present



Liberty Mutual Insurance

• United States
• Insurance
• 700 & Above Employee

• Sr. Client Service Manager

  • Jan 1998 - Apr 2021

  As a Client Service Manager for Liberty Mutual, I manage the relationships with clients, prospects, brokers, vendors and internal departments. I oversee service objectives for large Commercial Market accounts. I am responsible for cultivation of good relationships with key contacts at clients, brokers and vendors. I resolve disputes and work with customers and prospects to customize services to their address their total cost of risk. I develop a service plan for the customer, negotiating changes as appropriate. I direct activities provided by the operating departments. I assist the underwriter in renewal process and identify opportunities for additional revenue.

• Claims Team Manager

  • Dec 1987 - Jan 1998

• Claims Adjuster

  • Oct 1985 - Dec 1987