Pamela Pass
Customer Service Representative at Birmingham Water Works- Claim this Profile
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Topline Score
Bio
Keith Andrews
Pamela is a conscientious, focused individual. Her dedication to any task is frequently reflected in the results of her efforts. Her ability to connect with and motivates teams is an uncommon gift that she possess and uses consistently.
Carol Mahinske
Pam is an individual with a strong work ethic who managed a call center which was focued on handling several different types of business customers. She has strong leadership skills and was able to handle issues in a professional manner in a union environment.She works well with colleagues in other departments and is a resource in team activities.
Keith Andrews
Pamela is a conscientious, focused individual. Her dedication to any task is frequently reflected in the results of her efforts. Her ability to connect with and motivates teams is an uncommon gift that she possess and uses consistently.
Carol Mahinske
Pam is an individual with a strong work ethic who managed a call center which was focued on handling several different types of business customers. She has strong leadership skills and was able to handle issues in a professional manner in a union environment.She works well with colleagues in other departments and is a resource in team activities.
Keith Andrews
Pamela is a conscientious, focused individual. Her dedication to any task is frequently reflected in the results of her efforts. Her ability to connect with and motivates teams is an uncommon gift that she possess and uses consistently.
Carol Mahinske
Pam is an individual with a strong work ethic who managed a call center which was focued on handling several different types of business customers. She has strong leadership skills and was able to handle issues in a professional manner in a union environment.She works well with colleagues in other departments and is a resource in team activities.
Keith Andrews
Pamela is a conscientious, focused individual. Her dedication to any task is frequently reflected in the results of her efforts. Her ability to connect with and motivates teams is an uncommon gift that she possess and uses consistently.
Carol Mahinske
Pam is an individual with a strong work ethic who managed a call center which was focued on handling several different types of business customers. She has strong leadership skills and was able to handle issues in a professional manner in a union environment.She works well with colleagues in other departments and is a resource in team activities.
Experience
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Birmingham Water Works
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United States
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Consumer Services
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1 - 100 Employee
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Customer Service Representative
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Mar 2015 - Present
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Call Center Supervisor
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Feb 2014 - Nov 2014
Supervise Customer Service Representatives Manage and operate Automatic Call Dialer Directed and managed the deployment of personal to ensure appropriate skill mix and balance workloads for proper accessibility Conduct and provide feedback on employee evaluations. Responsible for hiring and screening of personnel for staffing of Call Center Supervise Customer Service Representatives Manage and operate Automatic Call Dialer Directed and managed the deployment of personal to ensure appropriate skill mix and balance workloads for proper accessibility Conduct and provide feedback on employee evaluations. Responsible for hiring and screening of personnel for staffing of Call Center
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Wells Fargo Home Mortgage
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United States
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Banking
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Home Preservation Specialist
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Sep 2011 - Nov 2013
Single Point of Conatct for customers who are delinquent in monthly payments or facing foreclosure. Interface with Underwriting department by obtaining information needed to process requests for loan modifications. High Flier club for excellent customer service for 2011 to present. Achieved Top Money Maker status for each year. Single Point of Conatct for customers who are delinquent in monthly payments or facing foreclosure. Interface with Underwriting department by obtaining information needed to process requests for loan modifications. High Flier club for excellent customer service for 2011 to present. Achieved Top Money Maker status for each year.
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Ramsey Enterprises
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United States
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Telecommunications
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1 - 100 Employee
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Instructor/Trainer
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Dec 2007 - Aug 2010
Trained agents on how to troubleshoot DSL provisioning and email issues.Coached and mentored new agents in center on providing excellent customer service.Created and trained from power point presentationsAssisted with scheduling of classes.
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Instructor/Trainer
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Dec 2007 - Aug 2010
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AT&T Communications, Inc
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1 - 100 Employee
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Operations Director
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Sep 1997 - May 2007
Responsible for the overall management of four Call Centers. Managed budget and headcount for staff of approximately 150 - 200 people. Handled customer escalations. Responsible for hiring and screening of personnel for staffing of Call Centers Received highest award (Pinnacle Award) in department for performance. Responsible for the overall management of four Call Centers. Managed budget and headcount for staff of approximately 150 - 200 people. Handled customer escalations. Responsible for hiring and screening of personnel for staffing of Call Centers Received highest award (Pinnacle Award) in department for performance.
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BellSouth Telecommunications
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United States
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Telecommunications
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100 - 200 Employee
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Process Manager
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Jan 1995 - Sep 1997
Responsible for implementation of new products and services.Chairperson of departmental committees to implement products.Responsible for documenting procedures for new products and services.
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Project Specialist
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Sep 1993 - Jan 1995
Interface with other departments for provisioning, expediting and escalating selected new service and products.Successfully negotiated service intervals and coordinated interdepartmentally to meet customer requests for timely service.Chairperson of departmental team for large projects.Project managed large conversions and provisioning of network products.
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Supervisor
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Aug 1990 - Sep 1993
Equal Access Service CenterSupervised Customer Service Representatives.Directed and managed the deployment of personal to ensure appropriate skill mix and balance workloads for proper accessibility.Successfully developed and implemented a Performance Plan for Customer Service Representatives.Received highest award (Platinum Society) in department for performance.
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Assistant Manager
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Oct 1988 - Aug 1990
Provided staff support for service centers in five states.Successfully coordinated and implemented tariff changes when applicable.
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Customer Service Representative
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Apr 1986 - Oct 1988
Worked on task force implementing Equal Access in BellSouth five state regionConsidered "Office Expert" and demonstrated strong abilities in handling problems with customers.Relieved in supervisory capacity.
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Administrative Reports Clerk
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Nov 1975 - Apr 1986
Tracking clerk for timelines of installation of services.Handled clerical duties.Trained outside supervisors that were brought in from field on a rotational basis.Functioned as trouble shooter to remove roadblocks that would impede service installation.
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Distance Operator
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Dec 1973 - Jul 1975
Operated switchboard and handled long distance calls for community dial offices. Operated switchboard and handled long distance calls for community dial offices.
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Education
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1970 - 1973
West End High School
Community
