Experience

MITA (Malta Information Technology Agency)

• Malta
• IT Services and IT Consulting
• 500 - 600 Employee

• • Jun 2022 - Present

• • Jun 2020 - May 2022

• • Feb 2017 - May 2020

  Update necessary tracking systems to ensure that the project status is maintained with complete accuracy. Keep Management informed regarding the progress of all project coordination activities. Alert Management of problems/conflicts relating to the execution of assigned projects. Create and distribute internal and external correspondence relevant to the team and the project. Develop and maintain accurate and complete files for projects; continues to monitor for integrity & completeness. Show less



Corinthia Hotels Limited

• Hospitality
• 200 - 300 Employee

• Corporate Sales & Account Management

  • Apr 2016 - Sep 2016

  Source/prospect and cultivate new leads regularly via phone, face to face meetings on and off site, trade show and other networking opportunities. Nurtures client relationship continuously. Books new and repeat business in line with property standards and goals. Attend industry and client related functions in order to keep current on industry trends and to maintain close client contact. Maintain constant verbal and written communication with clients, and internal processes. Maximize existing accounts and new relationships to achieve or exceed sales goals. Conduct familiarization events and work closely in synergy with other departments in hotel. Responsible for producing daily content for weekly E-Mail and Social Media campaigns. Create and upload promotional information into dedicated area. Assist with the planning of marketing material. Show less



NSTS Malta

• Malta
• Education Administration Programs
• 1 - 100 Employee

• Accommodation Revenue/Channel Co-ordinator

  • Jun 2013 - Mar 2016

  To develop, monitor and adjust sales and pricing strategies. Provide critical analysis of strategies, room’s statistics and demand factors. Determine whether the residence is effectively marketing itself across electronic distribution channels. Perform competitive benchmark studies and follow market trends. Analyse overall monthly residence performance and provide summary report with recommendations to improve short and long term strategies. Visit the residences to oversee the standards and operations adopted. Other responsibilities include: Create and develop pricing strategies in conjunction with the individuality of each residence. Identify new revenue opportunities. Manage relations with the main booking engines such as Booking.com and Hostelworld.com. Develop a distribution channel which includes foreign, local and online agents. Maintain distribution channel data integrity. Ensure accommodation personnel is fully competent in the use of all systems. Work in liaison with the language sales, social media/marketing and reservation departments as a team to maximise the selling of accommodation. Attend weekly sales meeting to maintain communication of strategies and need periods. Review existing content and upgrade it in line with current promotions whilst ensuring it remains native on the websites, affiliate sites and any other connected channels. Creation of content for new marketing materials. Show less



Dragonara Casino

• Malta
• Gambling Facilities and Casinos
• 1 - 100 Employee

• • 2008 - 2013

  To perform the duties of dealer 1 and dealer 2 together with those of an inspector. The latter involves supervision and monitoring croupiers conduct and ensuring that gaming runs smoothly. Monitoring the pace of the game, and ensure that gaming rules are adhered to and watch for any issues that may compromise play, acting as the first point of contact if there is a dispute. Ensure high standards of customer service, compliance with legislation and company policy and procedures and improve the game related skills of the croupiers.Other skills include; Excellent observational skills, Customer service skills, Able to handle complaints and difficult situations, Able to spot atypical player behaviour (cheats),Communication (informing others, listening to instructions, passing on messages),Interpersonal skills, confident working with wide range of people, Organisational skills, Numerate, competent in basic maths, Confident working under pressure and Cash handling skills. Show less

• • 2004 - 2008

  Dealing under pressure with a large number of demanding clients.To receive, check, fill and sign for the cash chip floats, extra floats and credit slips as required.Deal efficiently all casino games in conformity with established procedures; announce clearly and audibly all transactions and bets.Attend to the table at all times until relieved, report to the attending inspector any incident of a doubtful nature, make a proper hand over prior to leaving and on attending at a table, maintain continuous control of the game.Maintain a courteous relationship with customers, prepare and count remaining cash chips float, sign the required documentation and return float to cash desk.Participate in the count at the close of operations as required and perform related tasks. When needed inspect games according to the exigencies of the company. Be assertive whenever is needed. Show less