Experience

Everence Financial

• United States
• Financial Services
• 200 - 300 Employee

• I.T. Document Management Specialist

  • Sep 2022 - Present

  OnBase Software Specialist System Admin OnBase system admin support certification - October 2022 OnBase Software Specialist System Admin OnBase system admin support certification - October 2022



Goshen College

• United States
• Higher Education
• 300 - 400 Employee

• IT Help Desk Manager

  • Dec 2004 - Oct 2022

  • Troubleshoot system, network, hardware, and software problems for approx. 1250 employees and students • Responsible for systems, staffing and oversite of the college IT Help Desk: hire, train, supervise and develop approx. 20 Help Desk student employees • Document incoming issues via phone, email or in person in ticketing system. Escalate issues when needed. Responsible for follow-up on all open cases offering solutions to ensure timely resolution • Utilize remote desktop tools when needed • Create and update knowledgebase articles • Co-plan, coordinate and rollout enterprise-level technology initiatives • Ability to assist with a broad range of technology inquiries and requests and to work with a variety of individuals and groups • Project management experience • Create training materials and lead training sessions for new software and services • Process monthly student payroll • Responsible for all new employee account creation • Create webpages, maintain Help Desk website, and Google sites



University of Notre Dame

• United States
• Higher Education
• 700 & Above Employee

• Technical Consultant/ Anaylst

  • Aug 2000 - Sep 2004

  *Provided first and second-level support for department faculty and staff*Provided assistance and training to groups of new visiting fellows*Installed, and upgraded software and hardware for multi-platform environment.*Co-evaluate new hardware and software*Helped diagnose and troubleshoot technical problems as necessary*Implemented and maintained the Kellogg listserv and databases*Provided technical assistance on special projects, presentations and publications

• Coordinator of Office Services, Collection Development Department - Theodore Hesburgh Library

  • Aug 1997 - Sep 2000

  *Provided web, technical and administrative support for 7-9 department faculty librarians*Managed calendars for department members as requested*Department website coordinator- responsible for maintaining 175 + web pages*Ordered and maintained office supplies for department, arranged travel*Acted as the department liaison to the University Library IT department