Experience

Center for Public Management at the University of Oklahoma

• United States
• Higher Education
• 1 - 100 Employee

• Senior Business Analyst

  • Jul 2022 - Present

  Norman, Oklahoma, United States



University of Oklahoma

• United States
• Higher Education
• 700 & Above Employee

• Business Analyst

  • Jan 2013 - Jul 2022

  Norman, OK Provides services to publicly funded clients of CPM; Gathers user requirements and develops technical documentation; Plans and creates database structure and temporary user interface; Conducts call center analytics including call center staff projections, call patterns and trends; Analyzes and evaluates data and prepares routine management, operational and trend reports; Develops process mapping, logic models, and work breakdown structures; Conducts task and workflow analysis… Show more Provides services to publicly funded clients of CPM; Gathers user requirements and develops technical documentation; Plans and creates database structure and temporary user interface; Conducts call center analytics including call center staff projections, call patterns and trends; Analyzes and evaluates data and prepares routine management, operational and trend reports; Develops process mapping, logic models, and work breakdown structures; Conducts task and workflow analysis and product usability studies; Develops proposals and operational reports; RPA UiPath Designer; Microsoft Power Automate flow designer; Microsoft Power BI reporting and analysis; and Researches industry trends and business solutions.

• Project Specialist I

  • May 2004 - Jan 2013

  • Assists Director of Operations • Assists team of Project Managers • Plans and manage special projects • Provides business process modeling (Analyzing and documenting process and data flows) • Provides instructional services for Database and SmartBoard products • Documents, Designs and Maintains departmental organizational databases • Designs custom graphic art for marketing and training materials • Provides… Show more • Assists Director of Operations • Assists team of Project Managers • Plans and manage special projects • Provides business process modeling (Analyzing and documenting process and data flows) • Provides instructional services for Database and SmartBoard products • Documents, Designs and Maintains departmental organizational databases • Designs custom graphic art for marketing and training materials • Provides typesetting services for marketing and training materials • Provides workforce planning for new customer contact centers • Provides elicitation skills and documentation services for meeting support