Experience

Innovative-e, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing and Communications Specialist

  • Jul 2022 - Present

• Marketing and Communications Coordinator

  • Mar 2011 - Present

  - Plan and schedule marketing initiatives and go-to-market campaigns- Manage content of company’s public-facing website- Own organization newsletter, including researching and writing copy for newsletter and planning blast campaigns, as well as managing customer database of 50,000+ customer and prospect contacts- Develop social media campaigns in conjunction with other marketing initiatives and manage organization’s social media- Develop marketing collateral for use at trade shows and other events- Manage partner marketing relationships and coordinate co-marketing with organization’s partners- Write and submit news releases and other marketing assets to support go-to-market initiatives- Write, edit and post blog posts and external articles related to SharePoint, Microsoft Project, Office 365, and project management- Write and edit proposals- Write case studies, whitepapers, and articles in support of work performed for customers for use both internally and on public-facing platforms- Helped edit O'Reilly title SharePoint for Project Management by Dux Raymond Sy, including both writing/editing copy and managing diagrams and screen shots- QA for customer-facing documentation and public-facing website- Organize, coordinate, and facilitate company events, including webinars and conferences- Manage accounts payable and billing- Oversee operations functions including managing tax information, hiring interns, overseeing time worked by resources with partner companies and other miscellaneous operations and administrative duties



BioPay

• Technical Writer

  • Jan 2004 - Nov 2004

  - Developed user manuals for biometric systems developed by company, gathering information for documentation by interviewing subject matter experts (SMEs) and testing hardware and software- Created functional requirements and other documentation both for internal and customer-facing projects- Created style guidelines for internal and external documentation- Created and maintained internal wiki - Developed user manuals for biometric systems developed by company, gathering information for documentation by interviewing subject matter experts (SMEs) and testing hardware and software- Created functional requirements and other documentation both for internal and customer-facing projects- Created style guidelines for internal and external documentation- Created and maintained internal wiki



AnviCom

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Documentation Specialist

  • Jan 2001 - Jan 2004

  - Maintained, edited, proofread and otherwise updated help manuals for government-owned computer systems, complying with government style and format guidelines- Developed new help manuals for legacy systems- Developed and edited SOPs and training documentation- Assisted with QA on both legacy and new systems- Assisted training team with voice-based training for government users- Customer-facing help desk duty from 2001-2003- Assisted Program Director as needed with administrative needs



Invisible Fencing

• Office Manager

  • Jun 1996 - Jul 1997

  - Managed accounts receivable- Created marketing materials, including billboard campaign designs, pamphlets, and mailers for company- Managed all correspondence- Managed day-to-day office operations, including updating paper and electronic files and resupplying office- Managed telephones to provide customer service to clients and prospective clients- Maintained schedule of service and sales staff - Managed accounts receivable- Created marketing materials, including billboard campaign designs, pamphlets, and mailers for company- Managed all correspondence- Managed day-to-day office operations, including updating paper and electronic files and resupplying office- Managed telephones to provide customer service to clients and prospective clients- Maintained schedule of service and sales staff