Pamela M'pambia Mpamenkwe
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Lingala -
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english -
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Bio
Katie Mitchell
Upon our meetings I find Pamela to be organised, proactive and above all a natural with people. She would be an asset to any team 😄
Elisabeth Gremer
Pamela is knowledgeable, proficient bilingual and has a strong problem solving skills that helped the Service Center’s team to continuously improve. The remarkable customer service skills and a readiness to assist when it is needed makes Pamela one of the best colleague I can only recommend to work with. It was a pleasure to work with you.
Katie Mitchell
Upon our meetings I find Pamela to be organised, proactive and above all a natural with people. She would be an asset to any team 😄
Elisabeth Gremer
Pamela is knowledgeable, proficient bilingual and has a strong problem solving skills that helped the Service Center’s team to continuously improve. The remarkable customer service skills and a readiness to assist when it is needed makes Pamela one of the best colleague I can only recommend to work with. It was a pleasure to work with you.
Katie Mitchell
Upon our meetings I find Pamela to be organised, proactive and above all a natural with people. She would be an asset to any team 😄
Elisabeth Gremer
Pamela is knowledgeable, proficient bilingual and has a strong problem solving skills that helped the Service Center’s team to continuously improve. The remarkable customer service skills and a readiness to assist when it is needed makes Pamela one of the best colleague I can only recommend to work with. It was a pleasure to work with you.
Katie Mitchell
Upon our meetings I find Pamela to be organised, proactive and above all a natural with people. She would be an asset to any team 😄
Elisabeth Gremer
Pamela is knowledgeable, proficient bilingual and has a strong problem solving skills that helped the Service Center’s team to continuously improve. The remarkable customer service skills and a readiness to assist when it is needed makes Pamela one of the best colleague I can only recommend to work with. It was a pleasure to work with you.
Experience
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Hotel School
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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Volunteer Staff
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Apr 2021 - Present
Assisting staff member on guiding and delivering hospitality skills to vulnerable students for employability in the industry and more. Assisting staff member on guiding and delivering hospitality skills to vulnerable students for employability in the industry and more.
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The Happy Baby Community
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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Database Coordinator
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Sep 2020 - Apr 2021
Coordinated the database, logging all requests from over 100 volunteers. Signposting support for over 500 women. Coordinated the database, logging all requests from over 100 volunteers. Signposting support for over 500 women.
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Samsung Electronics
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South Korea
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Computers and Electronics Manufacturing
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700 & Above Employee
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Management Support
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Aug 2013 - Dec 2016
Full Administration responsibilities and secretarial support to the customer services Director office with a high-level discretion and more. Full Administration responsibilities and secretarial support to the customer services Director office with a high-level discretion and more.
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The World Bank
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United States
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International Trade and Development
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700 & Above Employee
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Administrative and Client Support
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Oct 2012 - Jun 2013
1200 Hours Contract Manage special departmental projects and organize logistics for internationals senior staff from Washington in DRC for meetings with government project coordinators and more. 1200 Hours Contract Manage special departmental projects and organize logistics for internationals senior staff from Washington in DRC for meetings with government project coordinators and more.
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FCDO Services
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United Kingdom
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Government Administration
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300 - 400 Employee
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Website and Event Manager
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Jan 2012 - Jun 2012
• Management of the British Embassy Kinshasa website - www.ukindrc.fco.gov.uk. • Ensure full co-operation with FCO web hub in Delhi. • Ensure centrally produced content is up-to-date. • Launch Embassy social media communications and Focus on both Congolese and British audiences as well as proactive, innovative consular communications. • Support to Communications Team: events organising (press conferences, speeches, regional visits, photocalls etc.), drafting and issuing press releases, articles, speeches Show less
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Residence Manager to the Ambassador
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May 2010 - Jan 2012
• Providing efficient service to the Ambassador’s Family• Managing the residence maintenances follow up • Managing the residence staff• Record financial management of the Residence in an impress • Organisation of official entertainments (diners, cocktails, lunches) and much more
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WAGENIA
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Congo, The Democratic Republic of the
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Medical Device
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1 - 100 Employee
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Purchaser and Assistant Manager,
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Nov 2008 - May 2010
Monitoring the market and finding the best offer for an evaluation and authorization of sales offers from pharmaceutical sales following agreed layout guidelines and PA to the CEO Monitoring the market and finding the best offer for an evaluation and authorization of sales offers from pharmaceutical sales following agreed layout guidelines and PA to the CEO
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Leadcom
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Netherlands
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Telecommunications
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300 - 400 Employee
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Administration Manager
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Jul 2007 - Jul 2008
PA to the CEO and Managing all offices in central Africa registrations including the establishment of all foreigner’s employees in Congolese sol; liaison with the HQ located in Israel for all monthly and weekly reports. PA to the CEO and Managing all offices in central Africa registrations including the establishment of all foreigner’s employees in Congolese sol; liaison with the HQ located in Israel for all monthly and weekly reports.
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Assistant Manager and Secretary
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Mar 2006 - Jun 2007
PA to the CEO and Managing all office registrations including the private Agendas of the CEO in All DRC; Family support and more, Responsible for follow-up of the construction site workload and provide all monthly and weekly reports. PA to the CEO and Managing all office registrations including the private Agendas of the CEO in All DRC; Family support and more, Responsible for follow-up of the construction site workload and provide all monthly and weekly reports.
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Air France-KLM
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Airlines and Aviation
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700 & Above Employee
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Passenger agent,
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Aug 2003 - Nov 2005
Customer services for airline companies named above. Checking at the desk, boarding and arrival call at the gates, and on SkyTeam salon Air France on passengers’ services. Lost and fund luggage’s follow-ups. Customer services for airline companies named above. Checking at the desk, boarding and arrival call at the gates, and on SkyTeam salon Air France on passengers’ services. Lost and fund luggage’s follow-ups.
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CIBC
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Canada
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Banking
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700 & Above Employee
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Costumer services représentative and cashier
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Jul 2001 - Jul 2003
Promoting all types of CIBC's credit card and responsible for cash management at the front desk for a day to day transactions of the customers. Verify Cash balance on closure. Promoting all types of CIBC's credit card and responsible for cash management at the front desk for a day to day transactions of the customers. Verify Cash balance on closure.
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Les Ailes de la Mode
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Montreal, Canada Area
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Cashier and costumer services agent,
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Jul 2000 - Jul 2001
•Organizing sections •Cashier of the woman accessories section •Doing promotion of the store credit card and different events •Organizing sections •Cashier of the woman accessories section •Doing promotion of the store credit card and different events
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Salon de beauté Vanity 2000
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Montreal, Canada Area
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Assistant Manager,
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Nov 1999 - Jul 2000
•Assist the costumer on products choice •Doing promotion on product offer in store •Help and control cash •Schedules appointment •Assist the costumer on products choice •Doing promotion on product offer in store •Help and control cash •Schedules appointment
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Education
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Hotel School london
Hospitality 8 weeks trainning, Certificate -
The London School of Economics and Political Science (LSE)
Entrepreneurial and Small Business Operations -
The College of Haringey, Enfield and North East London
Certificate, Business, Leisure and Tourism -
MINAFET
Certificate, Protocol and diplomacy -
Alliance Franco – Congolaise
Certificate, Management -
•École secondaire Saint – Henri Montreal
DES, General High school diploma