Experience

HFM

• Financial Services
• 400 - 500 Employee

• Customer Support Specialist

  • Apr 2021 - Present

  • Engaging and building customer loyalty by delivering above-and-beyond hospitality via email, phone, and other digital communications. • Strong client relationships and effective customer service • Maintaining updated knowledge of the organization’s products, services, and customer service • Documentation of client reactions, complaints, and feedback • Verifying client’s information. • Interfaced with internal units to ensure an effective resolution process of client complaint . Interpersonal communication with client, resolving complaints and challenges facing client in a simple, clear and concise manner. . Data entry for clients during serminars. Show less



Ecobank Nigeria

• Nigeria
• Financial Services
• 700 & Above Employee

• Contact Center Consultant

  • Nov 2013 - Apr 2021

  • Provided seamless/personalized customer experience to our customers • Established and maintained good rapport with customers by using positive language. • Providing platform training and on boarding for new and existing users • Maintained updated knowledge of the organization’s products, services, and customer service policies. • Escalating issues that cannot be resolved on first call resolution (FCR) to the backend and followed up. • Communicated effectively with stakeholders to help resolve issues with support tools . Handling customer calls, resolving complaints ad providing feedbacks to customers . Sales of company's products and service via outbound calls . Authenticating customers information's Show less



Silverbird Galleria, Occasions and Event

• Nigeria

• Sales Representative

  • Apr 2012 - Oct 2013

  Selling companies products by identifying leads educating prospects on products through calls providing existing customers with exceptional support presentation and inventory at the end of the month Selling companies products by identifying leads educating prospects on products through calls providing existing customers with exceptional support presentation and inventory at the end of the month