Experience

Paula's Choice Skincare

• United States
• Personal Care Product Manufacturing
• 200 - 300 Employee

• Logistics Specialist

  • Jun 2021 - Present



The Pamela Renee LLC

• Social Media Manager

  • Jan 2016 - Present

  • Use multifaceted creative genius and uniquely-rooted content curating skills to assist clients in the beauty, influencing, podcasting, blogging, and subscription-based product industries, helping to increase social media presence, boost engagement and propel brand visibility• Strategize with 63 individuals and brands, offering digital content creation, strategy planning, personal consulting, social media management, marketing & branding services



Origin Point Brands, LLC

• United States
• Manufacturing
• 1 - 100 Employee

• Customs Specialist

  • Jan 2020 - Jun 2021

  • Apply unmatched attention to detail to ensure the efficient clearance of import and exportcargo through Customs, using collaborative strengths to work in conjunction with theClearance Compliance Officers to ensure all government initiatives are followed• Expediently obtain compliance with the payment of duties by working with the accountingdepartment to verify timely payment of all duties owed via ACH statements• Accurately complete customs reporting and apply project coordination acumen in procuring actual shipment costs for import shipments and reports shared with accounts reconciliationand cross reference with system generated reports• Responsibly facilitate exportation of IIT cargo to meet shipping demands and China customsrequirements, managing the in-house Customs Brokerage and ensuring cargo is released in atimely manner to reduce and eliminate demurrage fees• Use Sage X3 and Acelynk systems to maintain correct and valid internal spreadsheets toensure the team is working from an accurate data set



ASF Global, LLC

• United States
• Transportation, Logistics and Storage
• 1 - 100 Employee

• Import Logistics Coordinator

  • Jul 2017 - Dec 2019

  • Expertly coordinated all aspects pertaining to import documentation and complianceregulations, acting as the primary liaison with overseas personnel, agents, domestic vendors and custom brokers to promote effective communication efforts for daily management and coordination of shipments• Evaluated negative accounts to develop ideal customized solutions that transform bad customer experiences into positive, organically built partnerships resulting in optimal client satisfaction and positive customer interactions• Developed customer service and satisfaction measures which included regular follow-ups and positive customer interactions with an urgency to resolving account/delivery issues• Successfully managed relationship/agreements with external partners/vendors, using strengths as a dynamic communicator to create, long-lasting business partnerships• Served as a peer mentor, training and overseeing new hires, while managing 50+ business accounts, analyzing import data to plan deliveries, issuing receipts for bills of lading and submitting payments for freight• Led problem resolutions by collaborating with internal/external stakeholders to resolve disputes involving delivery, demurrage, and detention charges due to exceeding allotted timeframes for shipments at ports/terminalsAccomplishments: Strategically re-established client relationships by transforming negative experiences and boosting growth, resulting in a 15% revenue increase of the Ocean’s Department within one year; while negotiating new rates with truckers to reduce spending, helping to save clients’ money and add extra incentives for them to remain a business partner



C.H. Robinson

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Inbound Global Forwarding Agent

  • Jan 2017 - Jun 2017

  • Actively collaborated with overseas partners to coordinate more than 50 day-to-dayocean import shipments, with 3+ containers per shipment through data processing forthe international branch• Utilized analytical skills to examine service delivery trends for more efficiently routing,quoting, monitoring, and arranging pickup/delivery scheduling to deliver a first-class customer service experience



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Ocean Import Operations Specialist

  • Jun 2016 - Dec 2016

  • Set the standard as an expert in ocean import operations, specializing in full containerload (FCL) and less than container load (LCL) coordination and quoting for globaltransportation and logistics service providers• Compiled booking details from United States and overseas offices to ensure proper andtimely movement of shipments, consistently maintaining an optimal client satisfaction• Optimized interactions for 500+ accounts by developing standard operatingprocedures (SOPs) and proactively contributing towards implementation of continuousimprovementsAccomplishment: Successfully negotiated ocean freight rates with steamship lines that would typically be 4K+ per 40’HC container down to 2.5K per 40’ HC container due to high volume



Rogers & Brown

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Ocean Import Specialist

  • Oct 2014 - Jun 2016

  • Maintained accountability for dispatching the most appropriate courier servicesregarding the nature of transported goods, cost, security, and transit time with critical oversight of customs clearance process to compile/process data-driven cargo documentation• Thoroughly tracked movement of import cargo through Descartes System SAP Business One, using interpersonal strengths and frequent communication with customers, suppliers, shipping lines, and port authorities to obtain/share information for domestic and international shipments• Strategically negotiated competitive delivery rates for FCL/LCL shipments with third- party vendors and brokers• Maneuvered through the steamship lines website to track shipments based on the BOLs and/or container number, connecting with contacts at the steamship line for further tracking information if there was an issue with the shipment



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Client Services Consultant

  • Jun 2013 - Mar 2014

  • Delivered exceptional customer service and a clear understanding in clients’ needs toguide purchasing decisions for Human Resources Management and payroll solutions; liaising between clients and representatives to address and rectify issues of various complexities and fielding an average of 40+ calls daily• Conducted comprehensive research to respond to non-technical questions regarding background screening services to present detailed reports for applicants that failed and requested re-submission due to incomplete/inaccurate information



WOW! Cable, Internet and Phone

• Telecommunications
• 200 - 300 Employee

• Customer Care/Sales Representative

  • Jun 2011 - Jun 2013

  • Delivered first-rate customer service to clients daily, informing clients of the mostreliable cable and internet services and actively responding to customer inquiries• Provided detailed information to customers regarding product availability, billingconcerns, service upgrades, trade-ins & returns by working to provide optimal solutionsAccomplishments: Gained recognition for producing high sales and retention metrics, earning distinction as the 3rd ranked retention representative (2012 - 3rd and 4th quarters)



Darby Development - Fairwind & Oakfield Apartments

• Administrative Assistant I

  • Jun 2010 - May 2011

  • Responsible for fulfilling essential day to day office functions to include managing theProperty Manager’s calendar to avoid scheduling conflicts, converting paper documents into electronic files for seamless records management and processing rental payments for prompt collection• Fostered positive relationships with more than 184 residents and building management team members, maintaining a cohesive flow of communication, while accurately tracking property/maintenance budgets to maintain available funds• Created and formulated weekly/monthly financial reports for management analysis



DialAmerica

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Telephone Sales Representative / Team Lead

  • Jun 2008 - Sep 2010

  • Demonstrated extensive product/service knowledge in devising an effective salesstrategy, helping to convert leads into sales while proactively leveraging marketingstrengths to upsell customers based on their needs• Assumed department-wide leadership role in less than 2 years of employment,providing guidance and direct supervision for 10-member sales team bymonitoring calls to determine precise training methodsAccomplishments: Consistently commended for meeting and surpassing targeted sales goals by using interpersonal prowess to enhance the overall customer experience and maintain a 42% sales call success rate