Experience

Cognosante

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Case Analyst

  • Dec 2015 - Present

  Position: Case Analyst Responsibilities: - Identify and solve customer data and processing issues. - Apply research, and technical knowledge to resolve transaction and processing issues through analysis and using decision matrices. - Analyze discrepancies in the eligibility reconciliation process for multiple stakeholders using data sources and following Standard Operating Procedures. Position: Case Analyst Responsibilities: - Identify and solve customer data and processing issues. - Apply research, and technical knowledge to resolve transaction and processing issues through analysis and using decision matrices. - Analyze discrepancies in the eligibility reconciliation process for multiple stakeholders using data sources and following Standard Operating Procedures.



Johnson & Johnson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Infoweb Application Support

  • 2003 - 2014

  Responsibilities: -Provide Infoweb Admin Services for the six active J&J affiliates currently utilizing Infoweb software. - Administration Services includes user and report maintenance. Monitor processing of reports from multiple platforms and ensure they are being distributed properly. Resolving issues as they may arise or work with J&J personnel to resolve any issues that need their involvment. -Interface with J&J personnel to provide excellent Customer Service. Responsibilities: -Provide Infoweb Admin Services for the six active J&J affiliates currently utilizing Infoweb software. - Administration Services includes user and report maintenance. Monitor processing of reports from multiple platforms and ensure they are being distributed properly. Resolving issues as they may arise or work with J&J personnel to resolve any issues that need their involvment. -Interface with J&J personnel to provide excellent Customer Service.