Senior Vice President, Customer Success

• oct. de 2020 - - actualidad

Currently Senior Vice President, Customer Success managing the Global Support Services, Managed Services, Consulting Services, Customer Success, Education and CloudOps delivery teams at Actian Corporation. Pamela is responsible for the entire supporting infrastructure, strategic direction and tactical execution of the global support, professional services, technical product education, and Cloud Operations. She controls all aspects of the global support delivery model, policies, procedures and infrastructure, and provides strategic leadership by representing the ‘voice of the customer’ to management across all functional areas within Actian. I am a passionate leader with more than 25+ years experience in customer facing roles and helping to ensure success of customers in the enterprise technology world. Have been at Actian since November of 2005 when it was divested as a new entity from CA. Previously, held several leadership roles within CA heading technical support and was instrumental in driving CA’s supporting operations. Prior to CA Pamela was the Vice President of Technical Support for the enterprise and database management software at Platinum Technology, Inc.Pamela holds both a bachelor’s degree in Computer Information Systems from DeVry Institute of Technology and a master’s degree in Business Administration from Dominican University.