Payroll Accountant

• Sep 2018 - Present

Associate

• Jul 2018 - Present

Bookkeeper

• Dec 2015 - Sep 2018

Track daily receiptsRecord purchasesMake general journal entriesAnswer phonesReconcile bank accountsPayrollQuarterly taxesCreate annual tax documentsMonthly financial statement Track daily receiptsRecord purchasesMake general journal entriesAnswer phonesReconcile bank accountsPayrollQuarterly taxesCreate annual tax documentsMonthly financial statement

Senior Technical Support Engineer

• Jan 2015 - Sep 2015

• Provide Frontline and Advanced support for the NetBackup Appliance and software using the phone, WebEx, and email.• Troubleshoot software on Linux/Unix and windows platforms• Able to use specific tools to analyze logs specific to NetBackup • Able to determine if issue is a software or Hardware issue.• Use specific tools to dispatch Hardware for replacement.• Been involved in multiple projects in regards to the appliance hardware• Taught TOI’s• Helped to further develop training for current and future software releases.• Support Champion for DB shares project.

Technical Support Engineer

• Jan 2013 - Jan 2015

• Provide Frontline and Advanced support for the NetBackup Appliance and software using the phone, WebEx, and email.• Troubleshoot software on Linux/Unix and windows platforms• Able to use specific tools to analyze logs specific to NetBackup • Able to determine if issue is a software or Hardware issue.• Use specific tools to dispatch Hardware for replacement.• Been involved in multiple projects in regards to the appliance hardware• Taught TOI’s• Helped to further develop training for current and future software releases.• Certified in SAS training

Technical Support Analyst

• Nov 2007 - Jan 2013

• Supported Storage Foundation, including VCS, Volume manager, and Veritas File Systems via phone, WebEx, and email.• Troubleshooting on all Unix/Linux platforms for Storage Foundation Software• Wrote Technical Documents on how to troubleshoot and fix specific problems with VxFS software• Analyzed logs to determine cause of issues and then resolve problems.• Able to use specific escalation procedures to ensure customer issue was resolved.• Did introductory training with new TSE’s joining the VxFS team• Taught the VxFS team SFS classes

Orderly Room Administrative NCO

• Feb 2006 - Jun 2006

• Assisted Senior NCO with all company administrative duties• Received and processed Red Cross Messages for soldiers • Processed Leave requests for soldiers• Worked with Brigade Personnel to process pay inquiries to insure soldiers received all pay and allowances• Received and distributed mail for the company and soldiers• Worked with the Commander and the First Sergeant to insure that all company issues, including memorandums, awards, and all other paper work was completed and processed through the appropriate chains

Tarex Reporter and Analyst

• Jul 2005 - Feb 2006

• Identified, and reported signals intelligence in direct response to answer Marine Expeditionary Force (MEF), Division and Brigade Combat Team (BCT) priority Intelligence requirements.• Produced National level intelligence reporting that led to multiple successful operations against targets of high value or interest.• Provided analytical support for Radio Battalion, MEF and BCT operations with timely, relevant and actionable intelligence.• Interacted with linguists to ensure validity of collected in formation.• Transferred interpreted information from paper to a database and disseminated it to a parser in support of MEF and BCT operations.• Produced and disseminated Tactical Reports (TACREPS) in response to intelligence reporting to support MEF and BCT operations.• Exploited and disseminated evidentiary multi-media in direct support of MEF and BCT operations.

HUB Associate

• Nov 2002 - Aug 2004

• Add up pervious days sales for deposit, provide starting bags for each register in store, and prepare deposit and safe for pickup.• Go through pervious day’s sales slips and account for all previous days credit slips.• Call customers and inform them of purchase availability.• Answer phones and direct customer to proper extensions.• Take payments of store cards.• Print signs for sales floor advertising.• Put all cash in the safe at the end of the day in preparation of the next day’s deposit.