Experience

Virginia Farm Bureau Family of Companies

• United States
• Insurance
• 400 - 500 Employee

• Member Services Specialist

  • Sep 2022 - Present



The Bank of Southside Virginia

• United States
• Banking
• 1 - 100 Employee

• Relationship Banker II

  • Oct 2020 - Sep 2022



WesBanco

• Banking
• 700 & Above Employee

• Personal Banker

  • Dec 2015 - Jul 2020

  Personal Banker (Dec. 2017- July 2020) - Consistently exceeded partner referral goals building lasting bank relationships - NMLS registered with over $1,000,000 loan production annually - Educated customers with online products while troubleshooting and providing personalized support - Engaged customers in conversation to uncover additional opportunities to encourage financial balance Teller/ Personal Banker Float (Jan- Dec. 2017) - Developed profitable client relationships through sales of basic deposit products, credit cards, personal lending and referrals to financial partners - Responsible to open or close the banking center while following security procedures established by management - Versatile to perform teller or personal banker duties as needed Teller (Dec. 2015-Jan. 2017) - Processed an average of 125+ transactions per business day, totaling $125,000+ net cash flow, with careful attention to detail - Processed standard teller transactions including cash and check deposits, cashing checks, withdrawals, balancing cash drawer of $2,500+, correct errors and other discrepancies, processed official check purchases, loan and insurance payments - Balanced Teller Cash Recycler (TCR), most commonly totaling over $150,000 - Responded to customer inquiries regarding accounts and services - Promoted new products to potential and existing clientele



Target

• United States
• Retail
• 700 & Above Employee

• Guest Service Attendant

  • Oct 2013 - Nov 2015

  - Offered prompt appropriate options to assist each guest situation; resolved guest questions, problems and complaints. - Modeled and drove proactive guest service while contributing to a positive atmosphere to inspire amazing moments for guests and coworkers. - Worked closely with executive staff, Leader on Duty and team leaders to fully resolve guest service issues. - Trained new staff members in basic duties, while fostering growth and improving procedural expertise among existing employees. - Executed administrative duties, such as: ordering supplies, keeping inventory, rotating stock, managing returns, monitoring fraudulent activity, and scheduling intermittent breaks and lunches.



Manpower

• San Marcos, CA

• Receptionist/ Support Staff

  • Apr 2013 - Jun 2013

  - Provided excellent customer service by answering phone calls or greeting associates as they visited the office. - Input data using Tempworks software - Verified reference checks, maintained filing, offered support to recruiter staff - Provided excellent customer service by answering phone calls or greeting associates as they visited the office. - Input data using Tempworks software - Verified reference checks, maintained filing, offered support to recruiter staff



Artistic Imprints

• United States
• Printing Services
• 1 - 100 Employee

• Embroidery Team Lead

  • Jan 2012 - Nov 2012

  - Organized and scheduled production of in-house orders by coordinating with internal departments to meet daily deadlines. - Managed specialty accounts including production, customer service and shipment. - Pulled stock, maintained inventory and operated a multi-head embroidery machine. - Organized and scheduled production of in-house orders by coordinating with internal departments to meet daily deadlines. - Managed specialty accounts including production, customer service and shipment. - Pulled stock, maintained inventory and operated a multi-head embroidery machine.



College Lane Promotions

• Camp Hill, Pennsylvania

• Executive Management Assistant

  • Jan 2011 - Dec 2011

  - Coordinated directly with 5 member sales staff to accommodate deadlines while ensuring high quality standards. - Developed positive relationships with vendors and built loyal customer base. - Enlisted as purchasing agent for company. - Trained staff on new software (Shopworks). - Scheduled production and assisted with shipping of completed end products - Coordinated directly with 5 member sales staff to accommodate deadlines while ensuring high quality standards. - Developed positive relationships with vendors and built loyal customer base. - Enlisted as purchasing agent for company. - Trained staff on new software (Shopworks). - Scheduled production and assisted with shipping of completed end products



United Stitches of America, Ltd.

• United States
• Advertising Services

• Production Manager

  • Oct 1992 - Nov 2010

  Production Manager- September 2010- November 2010 - Managed and executed workload scheduling. - Shipped all orders daily using UPS or FedEx systems. - Supervised employees and assisted in furthering individualized training. Account Manager/ Purchasing Agent- May 2005- September 2010 - Prepared order entry and purchasing documents thru Shopworks software. - Managed scheduling of shp dates while working under stringent deadlines. - Assisted with shipping and receiving. - Utilized as backup production manager as needed. Design Specialist- July 1999- April 2005 - Crafted paperwork for machine operators to include all production detail needed. - Instructed specialized machine training and trouble-shooting for specialty needs. - Coordinated between departments to organize work and maintain quality standards. Machine Operator- October 1992- June 1999 - Operated multi-head embroidery machine while maintaining high quality standards. - Demonstrated efficiency at multi-tasking while working as a team to ensure meeting deadlines.



Holiday Hair, Inc.

• Palmyra, Pennsylvania

• Stylist

  • Apr 1990 - Mar 1991

  - Discussed service consultations prior to service. - Managed daily cash transactions and assisted in the register drawer reconciliation. - Maintained daily hygiene requirements as mandated by the state of Pennsylvania. - Discussed service consultations prior to service. - Managed daily cash transactions and assisted in the register drawer reconciliation. - Maintained daily hygiene requirements as mandated by the state of Pennsylvania.