Experience

Mission Lane

• United States
• Financial Services
• 200 - 300 Employee

• Sr. Account Manager - Fraud Disputes Inbound Escalations

  • Sep 2022 - Present

• Account Manager - Fraud Inboud and Disputes

  • Feb 2022 - Sep 2022

• Account Manager

  • Nov 2021 - Feb 2022

• Account Coordinator

  • Jun 2021 - Nov 2021



SimpliSafe

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Oct 2020 - Jun 2021

  Answer incoming calls from new and existing customers on all types of customer service inquiries; payments for purchases or monitoring as well as troubleshooting Provide Top Tier Support to all calls with a goal First Call Resolution exceeding company metrics Assist customers with system installation and use as well as troubleshooting their devices Outbound calls to customers for follow up when needed. Adhere to company's policies on security on customer data Answer incoming calls from new and existing customers on all types of customer service inquiries; payments for purchases or monitoring as well as troubleshooting Provide Top Tier Support to all calls with a goal First Call Resolution exceeding company metrics Assist customers with system installation and use as well as troubleshooting their devices Outbound calls to customers for follow up when needed. Adhere to company's policies on security on customer data



GOGO Vacations

• United States
• Travel Arrangements
• 100 - 200 Employee

• Team Leader

  • Feb 1995 - Feb 2020

  Managed operations and sales of team ranging from 5 to 20 employees of a multi-million dollars in revenue producing Wholesale Travel Vendor selling vacation packages to Travel Agents Managed day to day operations creating minimum risk to parent company, Flight Centre LTD Maintained a monthly profit and loss report and security as a top priority we securely processed charges and refunds to passengers credit cards Trained and developed a winning sales team with annual top producers while maintaining a team environment Proficient in Microsoft Office, Excel, Powerpoint and Sabre Airline Systems. Show less



Process Engineering Products

• Richmond, Virginia, United States

• Administrative Assistant

  • Mar 1989 - Aug 1994

  Handled all daily shipping and receiving, invoicing, inventory control Balanced monthly sales and vendor commission statements for a medium-sized manufacturers representative and distributor. Managed day-to-day office systems, performed inside sales and typed correspondence for four salesman Handled all daily shipping and receiving, invoicing, inventory control Balanced monthly sales and vendor commission statements for a medium-sized manufacturers representative and distributor. Managed day-to-day office systems, performed inside sales and typed correspondence for four salesman